Virkelig god service og det var inter problem at få udskudt levering til præcis den dato jeg havde lyst til og så er den sofa jeg har købt bare helt fantastisk
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I was passed wrong information on price garanti for outlet products. Because of this, I could not avail price difference on these products. Store sales agents were not fully educated on company policy... See more
Company replied
We are absolutely delighted with our purchase from Møbelkompagniet! The customized sofa and lounge set look amazing and have truly enhanced our home. The quality is excellent, and the after-sales se... See more
Company replied
Excellent quality and stylish sofa bed! This is my second time purchasing furniture in this company, and probably wont be the last!
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Furniture Accessories Supplier
- Living Room Furniture Store
- Sofa Store
About MØBELKOMPAGNIET Danmark
Written by the company
Hos Møbelkompagniet.dk finder du et stort og lækkert udvalg af møbler.
Vi tilbyder 30 dages prøveperiode og
prisgaranti.
Vi stræber efter 100% tilfredshed – hvilket betyder, at vores stærke kundeserviceteam er klar til at rådgive dig,
så du finder de møbler, du fortjener.
Vores kundeservice sidder klar
Mandag – fredag: 10.00 – 17.00
Lørdag: 10.00 – 15.00.
Kontakt vores kundeservice her.
Besøg et af vores showrooms, som ligger rundt omkring i hele Danmark. Her finder du kvalitetsmøbler, spændende nyheder og vores bestsellers udstillet. Du kan frit gå ind i vores showroom og blive inspireret – helt uden at blive forstyrret.
Får du brug for hjælp, står vores showroom-personale altid klar til at hjælpe og besvare dine spørgsmål. Vores showroom er fyldt med spændende kvalitetsmøbler.
30 dages prøve
Written by the company
- Det kan være svært at vælge det rigtige møbel
- Hos Møbelkompagniet ved vi, at det kan være svært at vælge det rigtige møbel uden at have set det først. Derfor tilbyder vi en 30 dages prøveperiode på alle vores varer – med undtagelse af design-selv varer. Du har altså 30 dages fortrydelsesret gældende fra den dag, du modtager varen. Hvis du har bestilt flere varer i én ordre, men modtager dem enkeltvis, starter fristen fra den dag, hver enkelte vare bliver leveret. Det betyder, at du har mulighed for at returnere din vare, uanset årsagen, så længe nedenstående betingelser er opfyldt. Du betaler blot returfragten. Hos Møbelkompagniet finder du et stort og lækkert udvalg af møbler. Vi ønsker at være med dig hele vejen i dit online køb og tilbyder online support 6 ud af ugens 7 dage.
Prisgaranti
Føler dig tryg ved dit køb
Hos Møbelkompagniet ønsker vi, at du altid føler dig tryg ved dit køb, også når priserne ændrer sig. Derfor tilbyder vi prisgaranti i op til 30 dage efter levering/afhentning af dit køb.
Betingelser for prisgaranti
Prisgarantien gælder i 30 dage fra den dag, du har fået varen leveret eller afhentet, og ikke fra bestillingsdatoen. Det betyder, at selvom du har bestilt en vare i god tid, f.eks. i august med levering et par uger senere, så starter prisgarantien først den dag, varen leveres til dig.
Undtagelser for prisgaranti
Prisgarantien gælder ikke i følgende tilfælde:
Tidsbegrænsede kampagner, fx Black Week, Weekendtilbud eller andre køtilbud
Rabatkoder eller andre personlige/lukkede rabatter
Contact info
Graham Bells Vej 6, Skejby, 8200, Aarhus N, Denmark
- 78724444
- kundeservice@moebelkompagniet.dk
- moebelkompagniet.dk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery
Positive points: Explanation about the delivery, updates on when the delivery was coming and delivery faster than what was informed on the website. Sofa arrived in perfect conditions.
Things to improve: allow to choose a timeslot in the day, and also not having a 2hour delay compared to what was texted the day before.
October 20, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Lourenco.
Thank you for your nice review, we really appreciate it.⭐️⭐️⭐️⭐️⭐️
We are happy to hear that your package arrived without any problems.
I'm sure the delay had something to do with the storm. Luckily, you received the package without any major problems. 😍
We hope you enjoy your newest addition to your home!
Just drop us a line if we can help you with anything else.
Liv - Møbelkompagniet🌸
If I could give them zero I would
If I could give them zero I would. Our brand new sofa crack with only one person sitting on a section for 2 people and they have so far taken more than 8 weeks of not replying how they will get this sofa fixed and keep blaming it on low staff in customer service and delays in feedback from their supplier. Every email takes more than a week to get a reply and the reply is always just asking for more information (pictures, explanation etc.), no solution. If you catch them on the phone, don't accept a call back, it never comes!!
Furnitures look great, but if you buy here, pray to god that you never have an issue, as you will likely have to go out and buy new furniture.
August 25, 2023
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hi Frank,
Thank you for your review.
I just requested some additional information from you here on Trustpilot.
I hope you will get back to us :)
Best regards.
Kasper, Møbelkompagniet.
You ordered a sofa with time delivery…
We ordered a sofa with time delivery of 3 weeks. It was not ready for the agreed time and after calling them, they told us it will take another 3 weeks waiting time becouse they are busy. They found the sofa after 1 week. We received it damaged on the textile, the packing was extremely poor for a sofa- no protection at all. We have sent pictures but no answer back. Very poor custumer service or not existent actually!
September 19, 2023
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thank you so much for the chat! 😊
It was nice hearing about the process from your side, and i completely understand that your experience has been unsatisfactory.
I am happy we could find a resolution, so you can walk away with a better experience!
Merry christmas 🎄
Fie, Møbelkompagniet
God service
God service
Let levering
Super flot rouge sofa i dusty blå. Let at samle
Kan varmt anbefale dne her dejlig sofa
September 13, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Catharina,
Mange tak for din anmeldelse og dine søde ord, dem sætter vi meget pris på ⭐️⭐️⭐️⭐️⭐️
Godt at høre det har været nemt, og du har fået en god service. Oveni en lækker sofa!🛋️
Du må altid sige til hvis vi kan hjælpe med selv det mindste.
Rigtig god dag til dig😊
Hilsen - Kamma Møbelkompagniet🌸
God service .
August 21, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Mitra.
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️⭐️
Tak for de søde ord om vores service😍
Vi håber i bliver glade for jeres nye tilføjelser til hjemmet lang tid endnu! I slår bare på tråden, skulle vi kunne hjælpe med andet.
Jasmin, Møbelkompagniet🌸
Absolute worst customer service
Absolute worst customer service. I had a problem putting a sofa together and contacted customer service via email. They got back to me quickly and told me to send pictures. I sent the pictures immediately and have never received a reply. I sent follow-up emails nearly daily asking for an update on my situation, but never got a response. This was weeks ago. Thankfully I was able to get the sofa assembled with some of my stronger and more resourceful friends, no thanks to their garbage customer service. The sofa itself is decent. Just hope you don't need any help from them.
July 24, 2023
Reply from MØBELKOMPAGNIET Danmark
Hi Isaac,
I tried calling you earlier, but with no answer unfortunately 😊
It looks like you had a really unfortunate experience with our customer service, since you were not able to get hold of us for guidance. I agree that this is not ideal!
I would love to speak to you about this, so we can hopefully find a resolution, so you can walk away from here with a good experience instead.
I hope to hear from you.
Venlig hilsen,
Fie, Møbelkompagniet
not recieved yet more than 4 weeks so…
not recieved yet more than 4 weeks so its useless
July 19, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Bimal.
Vi er kede af at læse om din oplevelse hos os.
Skulle der stadig være problemer som ikke er løst, så er du altid mere end velkommen til at kontakte os.
Du må have en rigtig god dag.
Med venlig hilsen,
Sebastian, Møbelkompagniet.dk
Don’t waste your time and energy with this website
I'm very disappointed and very annoying. i order a U-couch d.11/6
i should have received it 2-5 working days, i even took a free day from work just to make sure that they didn't come behind my back, the same day i was supposed to receive my order they call me and say there is a mistake. so i had to wait til the following week and i was very much undersanding because mistake can be made. the same week again i took a free day to be at home. they call me again telling me the same mistake happen again. And i was annoying because i already removed my old couch my living room is empty still now and i seat on the floor and getting tired of it. We had a greement for the second time they gonna deliver my order this thursday 29/6 the same thing again, they call and telling me that they had a bit problem, the lift that suppose to take out my order when it arrived is broken. This's the third time they fail to bring my order (OKAY) we made another date Saturday 1/7
I received an call again another
mistake (am like seiously) the amount of time they waste made me very very angry and very sad, I’m having a engagement party next week and i'm having guesses, family and frinds in my empty house. being honest doesn't cost nothing instead telling your customers the true about the furnitures you order is sold out, you have to wait weeks or choose another or take back your money BIG NO, they coming with different stories and excuses, because the guy i was talking to on the phone i asked him if they have the furnitures or not he couldn’t answer the question, he told me he’s not sure if they have it or not.
i had to cancel the order but still i have to wait 2-3 working days before i receive my money to go buy furnitures couch a from another web or shop. I'm sad, i'm stress. I was so excited when i found this website. Me being so stupid i even posted the website in my snapchat telling my followers to go check out the website and made a promise that i will show it when my order is arrived.when i first find out about the website i do check on trustpilot but i didn't take some of the comments serious. I write this in english because not everybody understand danish especially those new in denmark, don't waste your time please and don't trust dose green stars. DONT BE LIKE ME. STAY AWAY FROM THEM
June 30, 2023
Reply from MØBELKOMPAGNIET Danmark
Hello Yafatou,
This is ofcourse a very unfortunate event you've had with us. Its definetly not a service we strive to provide, it seems multiple things went south during this order-event. We definetly apologize for having such a negative impact on youre personal life, due to these delivery issues that was made. All companys experience ups & downs, sometimes things go well & sometimes things go very bad. Its unfortunate this order had this many complications, I sencirely hope you found some good products that youre happy for. As a company we have developed a lot since this situation, if you are looking into something we have on our website that has your interest, I would like to hand you a 500.- giftcard.
I wish you a great day.
Kind regards,
Jeppe, Møbelkompagniet
Reply from MØBELKOMPAGNIET Danmark
Hej Ann-Marie,
Tusind tak for din fine anmeldelse ⭐️⭐️⭐️⭐️⭐️
Dejligt at hør at din levering er gået hurtigt og at du har været tilfreds med vores service🤩
Skulle der være det mindste i fremtiden, må du endelig sige til!
Josephine, Møbelkompagniet🌸
Fed sofa med ekstrem god siddekomfort…
Fed sofa med ekstrem god siddekomfort og så sover man så skønt i den ( ha ha ha )
May 18, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Sanne,
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️⭐️
Jeg er glad for at høre at du er tilfreds med din nye tilføjelse til hjemmet🤩
Du må endelig sige til, skulle der være det mindste i fremtiden 😊
Josephine, Møbelkompagniet🌸
Reply from MØBELKOMPAGNIET Danmark
Hej Simon,
Mange tak for din flotte anmeldelse⭐⭐⭐⭐⭐
Super dejligt at høre at du har haft en god oplevelse med vores levering, kundeservice og at produkterne er i orden.
Sig endelig til, hvis vi kan hjælpe med noget i fremtiden🚀
Kasper, Møbelkompagniet🛋
Hurtig levering og god kvalitet.
April 16, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Ina,
Mange tak for din flotte anmeldelse⭐⭐⭐⭐⭐
Jeg er glad for at høre, at du har oplevet hurtig levering og at kvaliteten var i top!
Sig endelig til, hvis vi kan hjælpe med noget i fremtiden🚀
Kasper, Møbelkompagniet🛋
Købt sofa til teenager
Købt sofa til teenager, og han er super glad for den.
Hjemmeside for sofa og levering var tip top.
Kun +++ herfra.
Vi er super tilfredse.
March 14, 2023
Reply from MØBELKOMPAGNIET Danmark
Hej Rikke,
Tusind tak for din fine anmeldelse og for stjernerne ⭐⭐⭐⭐⭐
Virkelig dejligt at høre at han er super glad for den og at i er super tilfredse!
Sig endelig til, hvis vi kan hjælpe med mere i fremtiden!
Anne, Møbelkompagniet 🛋
Reply from MØBELKOMPAGNIET Danmark
Hej Mille,
Tak for din flotte anmeldelse ⭐⭐⭐⭐⭐
Dejligt at du synes sofaen er flot og nem at samle og oven i den en god levering🤩
Du må endelig give et kald hvis vi kan hjælpe med noget i fremtiden, så sidder vi klar til at hjælpe dig!
Anne, Møbelkompagniet 🚀
Great delivery and beautiful furniture!
I received the furniture before the scheduled delivery date, which made me very happy. Solid and nice furniture and very good contact with the company I recommend!
January 25, 2023
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thank you very much for the nice words and the great stars ⭐️⭐️⭐️⭐️⭐️
I'm glad to hear that you are satisfied with the furniture and our service.
If theres anything we can help you with in the future, let us know!
Have a nice day 😊
Josephine, Møbelkompagniet 🌸
God service og flexibilitet.
January 5, 2023
Reply from MØBELKOMPAGNIET Danmark
Hejsa Albert,
Mange tak for din anmeldelse og de flotte stjerner! ⭐
Dejligt at hører at du har oplevet god service og fleksibilitet🥰
Skriv endelig ind hvis der er noget vi kan hjælpe med i fremtiden🚀
Matilde, Møbelkompagniet.dk 🛋️
Great service and products.
December 8, 2022
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thanks you for the review!
Im glad to hear that you have experienced a great service and product from us🤩
Just call us if we can help you with anything else!
Anne, Møbelkompagniet
I ve got some super comfortable chairs…
I ve got some super comfortable chairs for a very normal price. They delivered fast and it looks exactly like the picture
November 26, 2022
Reply from MØBELKOMPAGNIET Danmark
Hi Dilan,
Thank you very much for your review and the great stars!⭐
Nice to hear you are satisfied with the chairs and they lived up to your expectations!🥰
Please let us know if there is anything we can help with in the future!🚀
Matilde, Møbelkompagniet.dk🛋️
Elsker min nye flotte sofapuf :-)
Elsker min nye flotte sofapuf :-)
God black Friday week pris, hurtig og uproblematisk levering. God kvalitet.
November 28, 2022
Reply from MØBELKOMPAGNIET Danmark
Hej Heidi
Tusind tak for dine stjerner ⭐⭐⭐⭐⭐
Er så glad for at høre, du elsker din sofa puf.
Du må have en rigtig god dag😊
Reply from MØBELKOMPAGNIET Danmark
Hej Inger.
Det er bare super godt at høre du har haft en god oplevelse med vores levering. - Så krydser jeg fingrer for at det bestilte også lever op til forventningerne.
Du skal til sidst have et stort tak for alle stjernerne!
Rigtig god aften.
Med venlig hilsen,
Sebastian, Møbelkompagniet.dk
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