Ordered 2 mini cots with drawers. Really prompt delivery, cots are beautiful. One of the drawers was not delivered, contacted Mokee and was promptly responded to by Abdul who was great and chased it u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really positive, cot was sent out quickly and is high quality and easy to put together. Unfortunately ours had a small crack in the wood on one of the legs, customer service was excellent and Abbie qu... See more
Product is brilliant. Small cot to fit in a smaller nursery room. Excellent quality and easy to assemble at a great price with Black Friday coinciding Customer service surprisingly human and helpful... See more
Company replied
Great customer service from Mokee. We ordered a cot and drawer, but unfortunately both arrived slightly damaged from transit. Abdul at Mokee couldn't have been more helpful, quickly arranging replacem... See more
Company replied
Company details
Written by the company
In its 14th year of operation, Mokee has become renowned for its expertise in manufacturing high-quality, modern nursery furniture and accessories specifically designed for babies and children. Our beds are exclusively produced in Europe, utilising wood sourced solely from European forests. If you are looking for a Safe & Solid Wooden Cot for your baby, you are at the right place.
Contact info
Mokee, SW10 0RJ, London, United Kingdom
- hello@mokee.co.uk
- www.mokee.co.uk
4.4
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really positive
Really positive, cot was sent out quickly and is high quality and easy to put together. Unfortunately ours had a small crack in the wood on one of the legs, customer service was excellent and Abbie quickly arranged for a replacement part to be sent out. Will definitely be using again
September 11, 2026
Unprompted review
Advertisement
Delighted with the product
Delighted with the product. It feels very well made, with solid wood construction, and was easy to assemble. There was a small issue with one of the bolts and a minor chip in one of the wooden parts, but after contacting Mokee customer service, they were quick to respond and resolved both issues promptly. Excellent customer service and a great quality product overall. Would definitely recommend.
September 11, 2026
Unprompted review
I had my heart set on solid wood for my…
I had my heart set on solid wood for my nursery and chose the walnut cot after looking at so many others online. Really glad I did. The quality feels excellent and it’s very sturdy once put together (which was also surprisingly simple!). We also have the walnut playpen which matches perfectly. Would definitely recommend Mokee.
September 9, 2026
Unprompted review
Ordered midi cot bed and mattress
Ordered midi cot bed and mattress.
Before it arrived I was offered a cot free of charge from a family member.
I contacted Mokee, to arrange a return. I was informed it is a £20 return charge as stated on the website. Fine I thought. Until they told me, per item. To return a cot and mattress would be £40.
Unhappy with paying £40 for nothing we decided to keep the midi cot for our eldest. We’ve just built it - the instructions are hard to follow with images upside down. The quality is so disappointing for the price. The wood is thin and poor quality. The corners don’t seem to meet or sit flush which makes it look cheap. Overall very disappointed with my experience.
July 17, 2026
Unprompted review
Mokee midi cot bed with the breathable air mattress…
Bought a cot bed with the air mattress and bedding. Really happy with the quality of the products, the cot bed looks great and was easy to put together. The air mattress is very breathable even with the sheet on (not the waterproof mattress protector though). So reassuring to have when baby has learned to roll onto tummy but not the other way.
Customer service is impeccable, and resolved a tiny issue with delivery of one of the products super quickly.
August 11, 2026
Unprompted review
Reply from Mokee
Hi Miss.P,
Thank you for the fantastic feedback. It means the world to us that you feel reassured and supported by both our products and our customer care team. Wishing your little one lots of cozy sleeps!
- Mokee Team
Advertisement
Great and responsive customer service
July 12, 2026
Unprompted review
Reply from Mokee
Hi Ben,
Thanks for the great review. I'll be sure to pass your kind words along to our customer service team. Thanks for choosing Mokee!
Kind regards,
Vanessa
Mokee Team
Very happy with Mokee
Very happy with Mokee. They have really well made cots and natural mattresses as well as excellent customer service.
June 16, 2026
Unprompted review
Reply from Mokee
Hi Joe,
Thanks for the great review. We're thrilled you love the quality of our cots and natural mattresses. I'll be sure to pass your kind words along to our customer service team. Thanks for choosing Mokee!
Kind regards,
Vanessa
Mokee Team
Reply from Mokee
Hi Andrzej,
Thank you so much for your lovely feedback. We’re so pleased to hear you’re happy with your mini cot in Walnut. It truly means a lot to us.
Kind regards,
Alienor
Mokee Team
We absolutely love our play pen
We absolutely love our play pen - the quality is amazing! It’s been an essential since having a baby and also Lego loving older children!
January 1, 2026
Unprompted review
Reply from Mokee
Hi Hollie!
Thank you so much for taking the time to leave such a kind review 🤍
It’s especially lovely to hear it’s working for the whole family, that’s exactly what we hope for when designing our products. Knowing it’s become a useful part of your day means a lot to us.
We really appreciate your support ✨
Vanessa
Mokee Team
Advertisement
Delivery arrived the next day and it…
Delivery arrived the next day and it was so easy to build. I would definitely recommend if you are looking for a premium natural cot :)
March 24, 2026
Unprompted review
Reply from Mokee
Hi Ali,
Thank you so much for your lovely review. We’re really glad everything arrived quickly and that you found it easy to put together. It’s great to hear you’re happy with your cot.
Kind regards,
Vanessa
Mokee Team
Delivery took forever
Delivery took forever. Waited in for several days never arrived on time. Had to chase relentlessly for it. Only offered £20 for days of inconvenience. Would also say it’s a lot of money for the cot. I would say spend the extra £20/30 and get something at a higher price point. It will be a worthwhile spend
March 18, 2026
Unprompted review
Reply from Mokee
Hi Stewart,
Thank you for your feedback, and I’m really sorry to hear about your experience with the delivery and the inconvenience caused.
It looks like your order was placed as a pre-order, which can take longer to arrive. For all of our cots that are in stock, we aim to deliver within 2 working days.
All of our award-winning cots are made from high quality European beechwood, and we take great care in both our products and service, so it’s disappointing to hear this wasn’t reflected in your experience.
Please do reach out to our customer service team so we can look into this further and assist you.
Kind regards,
Vanessa
Mokee Team
Average
Package came in ripped off and did even have the basic protection during the transport. Also the product itself it doesn't worth the price tag.
February 16, 2026
Reply from Mokee
Hi Themis,
Thank you for your honest feedback. We sincerely apologise that the courier did not deliver your order in the condition expected. This is not the experience we want for our customers.
All our cots are made in Europe from solid beechwood and we take great care in the quality of our products, so we’re sorry to hear that the product did not meet your expectations.
We have not received any contact from you yet and would really appreciate the opportunity to look into this further. Please do reach out to our customer service team so we can understand what happened and help resolve the issue for you.
Kind regards,
Mokee Team
Reply from Mokee
Hi Dominic,
Thank you so much for your lovely feedback. We’re really glad to hear you’re happy with your purchase and the service you received. It truly means a lot to us.
Kind regards,
Vanessa
Mokee Team
Advertisement
Great customer service
Part of my order ended up being out of stock despite the website saying it could be delivered within two days, and it took a little while to be informed. However, the refund for those items was processed without issue. The cot also arrived slightly damaged, but customer service resolved this quickly. Overall, a few hiccups but a good experience, and the cot itself is great.
February 13, 2026
Unprompted review
Reply from Mokee
Hi Natalie,
Thank you for taking the time to share your feedback. I’m sorry for the initial issues with the stock update and the damage to the cot, but I’m glad our team was able to resolve things quickly for you.
We really appreciate your patience, and it’s lovely to hear that you’re happy with the cot overall.
Kind regards,
Vanessa
Mokee Team
Got the mini cot with wheels and had to return it all
I ordered the mini cot with the wheels. The wheels were not compatible although they charge a whopping 35£ for them on top of the cot and then the wheels that did fit were the most awful quality and scratched my wooden floor and I was told the manufacturer made a mistake and the new batch with hopefully the correct hole size for the wheels will only be available around my due date during which they can send a replacement. Needless to say I wouldn’t wait to get a cot so close to my due date so I had to return everything and have to look for a new one. They tried to be helpful. But at the end it was not a great experience neither on the product nor on the support side except that they agreed to a full refund which is the least they could do I believe.
March 4, 2026
Unprompted review
Reply from Mokee
Hi Yona,
Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you had with the wheels and the inconvenience this caused, especially at such an important time while preparing for your baby’s arrival. We completely understand why waiting for a new batch wasn’t a practical option for you.
While I’m glad we were able to arrange a full refund, I’m very sorry that the product and overall experience didn’t meet your expectations. Your feedback is really important and will be shared with our team as we continue to review and improve our products.
We truly appreciate you giving Mokee a try and wish you all the very best for your upcoming arrival.
Kind regards,
Mokee Team
Would buy again
Great purchase very good quality bit pricey but you get what you pay for would buy again
February 18, 2026
Reply from Mokee
Hi Anya,
Thank you so much for taking the time to leave such kind feedback. We’re really pleased to hear you’re happy with your purchase, and it means a lot to know you’d choose Mokee again in the future.
Kind regards,
Vanessa
Mokee Team
Reply from Mokee
Hi Rebecca!
Thank you so much for your lovely feedback. We’re so pleased to hear you’re happy with both the product and the service you received. Your support really means a lot to us.
Kind regards,
Vanessa
Mokee Team
Advertisement
Great company
Great company, I would definitely order from them again. Super fast delivery with great communication from placing my order to delivery. The cot, drawer and mattress that I ordered are absolutely perfect! My son and daughter in law are over the moon with them.
February 3, 2026
Unprompted review
Reply from Mokee
Hi Joanne,
Thank you so much for taking the time to leave such a lovely review. It truly means a lot to us.
We’re absolutely delighted to hear that your son and daughter-in-law love the mini cot bed and the rest of the set. There’s nothing better than knowing our products are being enjoyed by growing families, and we’re so pleased it’s been a great choice for them.
Thank you again for your kind words and support!
Best wishes,
Vanessa
Mokee Team
Excellent customer service from Abdul…
Excellent customer service from Abdul after I ordered the wrong mattress. He was very friendly, helpful and organised speedy delivery. I would highly recommend!
February 10, 2026
Unprompted review
Reply from Mokee
Hi Emma,
Thank you so much for your kind feedback. We’re really pleased to hear you had such a positive experience and that everything was resolved smoothly!
Kind regards,
Vanessa
Mokee Team
Excellent and efficient service from…
Excellent and efficient service from Abdul. Easy to communicate with and any issue easily resolved.
January 20, 2026
Unprompted review
Reply from Mokee
Hi Paul,
Thank you so much for your kind feedback. We’re really pleased to hear you had such a positive experience and that everything was resolved smoothly!
Kind regards,
Vanessa
Mokee Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.