Disappointed with quality but quick fix by OBABY! Old review> We’ve been using this mattress for only 3 months with our baby, and it’s already showing a visible depression where the baby lies. Gi... See more
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Review summary
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Based on these reviews
Obaby is one of my fave baby brands. Their products are genuinely of high quality. We have our incredible nursing rocking recliner chair, baby clothing shelf and cot all from Obaby. It’s a trusted bra... See more
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Would 100% recommend. Made purchase through Argos but contacted customer support and was very pleased with the help provided. Also met a few members of the team at Sandown Park and was honestly so im... See more
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Customer service was great, particularly Vicky. Really quick replies, gave all the required information, offered extra support, and just had all the answers and solved my issues without any hassle. My... See more
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Company details
Written by the company
Award-winning nursery furniture, lovingly made by our family — for yours.
Contact info
Cleatham Road, DN21 4JR, Kirton Lindsey, United Kingdom
- 01652 641491
- https://obaby.freshdesk.com/support/tickets/new
- www.obaby.co.uk
4.2
Great
625 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall nice but Noisy headboards
The mini cot bed we purchased is a great fit for our room as we only had space for a mini bed. It looks lovely and my little one finds the mattress comfy. The only problem we have is the headboards are extremely noisy when my little one bangs into them in the night. It is like they are not slotted in correctly but when assembling other half said that they slot in and thats it. It does wake us up quite a bit in the night.
March 1, 2026
Unprompted review
Reply from Obaby
Thank you for your review.
We’re really pleased to hear that the mini cot bed is a great fit for your space and that your little one is comfortable. We’re sorry to hear about the issue with the headboards being noisy, as we understand how disruptive that can be during the night.
This doesn’t sound like the experience we’d expect, and we’d like to look into this for you. Please could you contact our customer care team at support@obaby.freshdesk.com with your order details and a brief description of the issue. If possible, a short video showing the movement or noise would be very helpful.
We look forward to resolving this for you.
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I’ve been on the hunt for the perfect…
I’ve been on the hunt for the perfect electric rocking chair, especially with my baby due next month, and I can honestly say this experience has made my year! I’ve really been hoping to find something comfortable and supportive for breastfeeding this time around, and Obaby has been absolutely amazing.
A huge thank you to Tammy and Sarah, who were beyond helpful from the moment I spoke to them. From start to finish, they have been outstanding with their communication and kindness. They were so patient, genuinely listened to exactly what I was looking for, and made me feel completely understood and supported throughout.
What really stood out was the time and effort they put into helping me find the best option - it never felt rushed, and I always felt like I was in good hands.
I’m honestly so grateful for everything they’ve done for me. Their care and dedication made such a difference during a really important time in my life, and I don’t think they even realise how much their help meant. I couldn’t recommend them more highly!
March 10, 2026
Unprompted review
Reply from Obaby
Thank you so much for your incredibly kind and thoughtful review—it truly means the world to us.
We’re absolutely delighted to hear that your experience with Obaby has been such a positive one, especially at such an important and exciting time in your life. Finding the perfect electric rocking chair for you and your little one is so important, and we’re so pleased we could help make that journey easier and more reassuring.
Tammy and Sarah will be over the moon to hear your lovely words. They genuinely care about every customer they support, so it’s wonderful to know their patience, communication, and dedication made you feel understood and well looked after. We’ll be sure to pass on your heartfelt thanks to them.
Wishing you all the very best for the arrival of your baby next month—we hope your new chair brings you comfort, support, and many special moments ahead. Thank you again for your recommendation, it really does mean so much to us.
Not Sure If I should Return It and the Cot.
Purchased the Changing Unit and the Cot but not happy with the changing unit at all.
Fasteners are the worst quality I have ever used putting flat pack furniture together over many years. I have never had one of these fasteners fail but I had several just shatter as they are so brittle.
The draws are not smooth to open at all and the top has what looks like a screw protruding but there is now screw in the location. I had to travel to collect a pack of 50 Cam Lock fasteners from Screwfix to replace them all. Not a single one failed from Screwfix. The draws just catch on something so are not smooth running at all but I cannot work out what.
May return it if my son is not happy with it as its a present as they are expecting their 1st child. Definitely think we are returning the Cot.
March 15, 2026
Unprompted review
Reply from Obaby
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the changing unit and cot, as this certainly isn’t the standard we aim to provide.
Unfortunately, we’ve been unable to locate any order details matching this review, so we’re unable to investigate this further at the moment. We’d really like the opportunity to look into this for you and help resolve the issues you’ve described.
Please could you contact us directly at support@obaby.freshdesk.com
with your order details? Our team will be more than happy to assist and work towards a suitable solution.
Kind regards,
The Obaby Team
Creating special memories
I absolutely love the Obaby mini cot and the boucle chair. I bought these initially at a baby show. They were easy to build and the delivery was great - went without a hitch. And the customer service was great. Since then, I have ordered Obaby via Argos. Quick delivery and although a box was missing, Obaby were so quick to help and have resolved the issue. My baby loves her cot and mattress and has slept so well with the transition into her own room. So much so that my in laws want to get the same cot and mattress and changing table for future visits to their house! Thank you for helping to make such precious memories with my daughter, especially rocking her to sleep in the boucle chair.
March 6, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful review! ⭐
We’re absolutely delighted to hear how much you love your Obaby mini cot and boucle chair. It’s great to know they were easy to build and that everything—from your first purchase at the baby show to your later order through Argos—arrived smoothly and with the support you needed from our customer service team.
It’s especially lovely to hear that your little one is sleeping so well in her cot and enjoying the transition into her own room. Knowing our products can play a small part in those special milestones means the world to us. And the image of rocking your daughter to sleep in the boucle chair is exactly the kind of precious moment we hope our furniture helps create.
We’re thrilled your in-laws are thinking of getting the same setup for their home too—that’s the best compliment we could ask for!
Thank you again for your kind words and for choosing Obaby to be part of these early memories with your daughter. 💛
Amazing children's furniture quality
Obaby's furniture quality is amazing, I try to get everything I can from them for my children. Their customer service is so helpful and I'm honestly blown away with their entire Stamford range.
February 8, 2026
Unprompted review
Reply from Obaby
Thank you so much for your incredible 5⭐️ review!
We’re truly delighted to hear how highly you rate the quality of our furniture and that you choose Obaby time and time again for your children — that really means the world to us. It’s also wonderful to know our customer service team has been helpful and that you’re blown away by the Stamford range.
Thank you for your continued support and for being part of the Obaby family 💛
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Highly recommend Obaby.
This is our second Obaby furniture set, for our first baby we had the stamford this time we have chosen the Orla and the nursery looks soo beautiful. Highly recommend Obaby.
February 10, 2026
Unprompted review
Reply from Obaby
Thank you so much for your lovely 5⭐️ review!
We’re honoured that you’ve chosen Obaby again for your growing family. It’s wonderful to hear you loved the Stamford set first time round and that the Orla has made your nursery look so beautiful this time too.
Thank you for your recommendation and for continuing to trust Obaby for such special moments 💛
I did not place my order directly with…
I did not place my order directly with Oh Baby.
I ordered a wardrobe from Oliver’s Baby Care on 22 January and was repeatedly directed by them to contact Oh Baby regarding delivery.
When I contacted Oh Baby last week, I was told they had the order and that delivery should be by Friday.
When I called again today, I was then told they had no information about the order at all.
I was also advised to cancel my order with Oliver’s Baby Care and re-order directly with Oh Baby, which was not a realistic or workable solution.
As of 10 February, the wardrobe has still not been delivered. The baby has now been born and the nursery remains incomplete due to the lack of delivery and the conflicting information provided.
The absence of clear accountability and consistent communication caused significant and unnecessary stress. I would urge others to be cautious where responsibility between companies is unclear.
January 22, 2026
Unprompted review
Reply from Obaby
We’re very sorry to read about your experience and the stress this situation has caused, especially at such an important time.
For clarity, your order was placed with the retailer, Oliver’s Baby Care, rather than directly with us at Obaby. As the retailer, they are responsible for managing the customer order, including providing delivery updates and communicating with you directly. While we do support our retail partners with fulfilment, we are limited in what information we can discuss with customers where the purchase agreement sits with the retailer, and we are also unable to comment on retailer arrangements directly.
We would also like to clarify that we did not advise cancelling your order; however, alternative purchasing options may have been discussed in the context of trying to help resolve the situation as quickly as possible.
We completely understand how frustrating conflicting information can be and sincerely apologise for any confusion caused. If there is anything further we can do to assist alongside your retailer, please do feel free to contact us directly.
Tremendous Customer Service
Their customer service is tremendous, best I've experienced in a very long time. Had a problem with the delivery company and when goods finally arrived they were damaged which I believe was by the delivery company. Obaby customer service is firstly real people, so refreshing and secondly truly professional and finally very pro-active. All resolved in 4 days, cant praise them enough especially Tammy.
January 26, 2026
Unprompted review
Reply from Obaby
Thank you so much for taking the time to leave such a wonderful review.
We’re really sorry to hear about the issues you experienced with the delivery, but we’re so pleased we were able to get everything resolved quickly for you. Providing helpful, proactive support — with real people at the other end — is something we truly value, so your feedback means a great deal to us.
I’ll be sure to pass on your kind words to Tammy, who will be delighted to hear how much her support was appreciated.
Thank you again for choosing Obaby, and for your patience and understanding throughout. If we can help with anything in the future, please don’t hesitate to get in touch.
Great customer service
Great customer service! I couldnt believe how helpful they were in replacing the height adjustment part i had lost. Thank you so much x
January 28, 2026
Unprompted review
Reply from Obaby
Thanks so much for the lovely review! ⭐️
We’re really glad we could help get the height adjustment part sorted for you. Customer service like this is exactly what we aim for, so it means a lot to hear your kind words. Thanks again for taking the time to leave a review — enjoy! 😊
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Excellent service by customer agent…
Excellent service by customer agent Tammy really appreciate how fast and promt she reacted too my email. Was missing parts from my maya baby changing unit support was top quality.
January 22, 2026
Unprompted review
Reply from Obaby
Thank you so much for your fantastic 5-star review ⭐️
We’re delighted to hear that Tammy was able to help you so quickly and efficiently. Providing prompt, high-quality support is really important to us, and we’ll be sure to pass your kind words on to her.
We’re glad the missing parts for your Maya baby changing unit were resolved smoothly — thank you for your patience and for taking the time to share your experience.
Quick reply and resolution to the issue…
Quick reply and resolution to the issue Product is excellent
January 16, 2026
Unprompted review
Reply from Obaby
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the quick response and resolution, and that you’re loving the product. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. 😊
Fantastic customer service!
Fantastic customer service!
Even as a second-life owner of an Obaby Crib, when I reached out to customer support they were incredibly helpful and friendly :) Even with me messaging over the Christmas/New Year period, they were responsive with replies.
I was missing most of the screws/parts to turn our bed from a crib to toddler bed - previous owner had misplaced them unfortunately, as they never used it as a toddler bed. I reached out to the Obaby customer service team, and they offered me the option to order the parts direct.
Thanks again + hats off to a company supporting second life usage of their products!
January 9, 2026
Unprompted review
Reply from Obaby
Thank you so much for taking the time to leave such a lovely review ⭐⭐⭐⭐⭐
We’re really pleased to hear that our customer service team was able to help you, even over the busy Christmas and New Year period. Supporting second-life use of our products is something we truly value, so it’s great to know we could assist you in sourcing the parts needed to convert your crib into a toddler bed.
Thank you again for your kind words and for choosing Obaby — we hope the bed continues to serve your family well for years to come 😊
Had to get refund through chargeback
I’m disappointed with my experience buying from Obaby.
Bought the electric Madison swivel nursing chair at The Baby Show on 25th Oct after trialling the display model. Had to chase delivery and eventually it arrived on 7th Nov.
On delivery, the chair was not as described. The back cushion was visibly lopsided with uneven padding and didn't match the exhibition model or Obaby's website images. I sent photos and videos when I raised this immediately and requested a refund.
Obaby disputed the issue, suggesting the chair would “puff out over time”, and said a refund would only be considered after an internal inspection. They also tried to apply a £30 collection fee unless they considered it was a manufacturing fault, describing this as a “goodwill” return.
The chair was collected on 15th Nov, but no refund was issued. Two weeks later I was told the statutory refund period had not started because they hadn't “agreed” a refund. In the end, I had to recover the money through a chargeback on my credit card.
While another item in the same order was fine, the handling of the chair return and refund was unnecessarily difficult and heavily process-driven. Basically I wouldn’t recommend buying from Obaby if something goes wrong.
October 25, 2025
Unprompted review
Reply from Obaby
Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with your experience.
When the chair was first reported, we explained that due to the way the Madison chair is packaged and the nature of the foam cushions, it can take some time for the padding to fully expand once removed from the box. This information was shared to explain the appearance seen on delivery. However, we understand that you were unhappy with this explanation and requested a refund from the outset.
We arranged collection of the chair and explained that, in line with our terms and conditions, there is usually a £30 collection fee if an item is inspected and deemed not to be faulty. This was communicated in advance. That said, we did not deduct this fee and proceeded with actioning the refund in full once the chair was returned.
We’re sorry you feel a chargeback was necessary, as this was not required in this case and the refund was already being processed through the correct channels.
We regret that you felt the need to leave a 1-star review. Throughout the process, we responded promptly, remained proactive in our communication, and tried to resolve the matter while clearly explaining why the foam was not fully expanded immediately out of the box.
We appreciate your feedback and are sorry that this experience did not meet your expectations.
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Helpful customer service
Tammy at customer service was so helpful with ordering some replacement screws on a cot bed we had bought a few years ago. Tammy kept us updated on when the parts would be shipped and responded really quickly to queries.
Thanks for your help!
November 25, 2025
Unprompted review
Reply from Obaby
Thank you so much for taking the time to leave such a lovely 5-star review! We’re delighted to hear that Tammy was able to help you with the replacement screws for your cot bed and keep you updated throughout the process. We’ll be sure to pass on your kind words to her. If you ever need any further assistance, please don’t hesitate to get in touch. Thanks again for choosing us!
Great customer service
Great customer service, reacted and resolved an issue with our order within a couple of days. Friendly and responsive staff on the phone and via email. Wouldn't hesitate to order again from Obaby 5 ⭐.
December 8, 2025
Unprompted review
Reply from Obaby
Thank you very much for your 5-star review! We’re so pleased to hear that our team was able to resolve the issue with your order quickly and that you found our staff friendly and responsive both on the phone and via email. Your kind words mean a lot to us, and we really appreciate your recommendation. We look forward to welcoming you back to Obaby in the future!
Obaby Madison - Oatmeal
Love it!
Easy to put together, very very comfy and looks lovely
Ordered on Sunday and arrived on Wednesday, delivery company were great too, kept me informed of when they would be arriving
November 12, 2025
Unprompted review
Reply from Obaby
Thank you so much for your 5-star review! 💛
We’re delighted to hear that you love your Madison chair in Oatmeal and found it easy to assemble, comfy, and beautifully styled. It’s also great to know that delivery went smoothly and you were kept well informed — that’s exactly the experience we aim for!
We really appreciate you taking the time to share your feedback and hope you enjoy many relaxing moments in your new chair. ✨
Refunded the item so I can’t comment on…
Refunded the item so I can’t comment on that, but the customer service was great they was quick with there email response and was very helpful!
November 10, 2025
Unprompted review
Reply from Obaby
Thank you so much for your 5-star review! ⭐
We’re really glad to hear you were pleased with our customer service and that our team could assist you quickly and helpfully. Even though the item wasn’t right for you this time, we truly appreciate your kind feedback and hope to welcome you back in the future! 💛
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Obaby responded fast to my request for…
Obaby responded fast to my request for a replacement part of cot and extremely satisfied with there customer service.
November 6, 2025
Unprompted review
Reply from Obaby
Thank you so much for your 5-star review! ⭐
We’re delighted to hear that you were happy with how quickly we were able to help and that our customer service left you extremely satisfied. Providing fast, supportive aftercare is really important to us, so your feedback means a lot.
If you need anything at all in the future, we’re always here to help! 🧡
We have been shopping with this company…
We have been shopping with this company since our first grandchild and can’t recommend enough
The newest range we just got is the orla range and it’s absolutely stunning , easy to build , fantastic quality and highly recommend
October 29, 2025
Unprompted review
Reply from Obaby
Thank you so much for your lovely 5-star review! 🌟
It means the world to us that you’ve chosen to shop with us since your first grandchild — your continued support and trust truly don’t go unnoticed.
We’re delighted to hear you’re loving the Orla range! Knowing you found it stunning, easy to build, and great quality is exactly what we love to hear. Thank you for recommending us so highly — it’s families like yours that make what we do so special. 💛
We first brought obaby furniture for…
We first brought obaby furniture for our son who’s now 3 years old and expecting baby number 2 any day we have just brought another set “orla” collection - the most beautiful pieces and the finishing look is just something else , we wouldn’t get our furniture anywhere else
October 30, 2025
Unprompted review
Reply from Obaby
Thank you so much for your wonderful 5-star review! 🌟
It’s incredibly special to hear that you chose our furniture again for baby number two — congratulations, how exciting!
We’re thrilled that you love the Orla collection just as much as your first set. Knowing that the quality and finish continue to impress means the world to us, and we’re honoured to be a part of your growing family’s journey.
Your loyalty and trust in our furniture truly mean everything — thank you for choosing us again. Wishing you all the best as you welcome your newest little one! 🤍👶✨
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