Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my dec... See more
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Company details
Written by the company
MOL is an established learning and development provider with nearly 40 years’ experience of designing and delivering professional qualifications.
Contact info
Openshaw Campus, Ashton Old Rd, M11 2WH, Manchester, United Kingdom
- 0333 331 5271
- enquiries@mollearn.com
- mollearn.com
Replied to 66% of negative reviews
Typically replies within 24 hours
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Restricted log-in
I opened a ticket because of an error restricting my log-in to the VLE. I reported the problem to VLE Helpdesk and the response came from Ian who informed me he received my issue and will work on it urgently and that i will receive all the support needed in case it hinders my progress in my assessment. Not very long and I received another e-mail from them informing me I can now login with no issues.
The professionalism and swift responses are greatly appreciated.

Reply from MOL Learn
overall service was fast and effective
overall service was fast, and instructions well communicated
Ellen Howard gave assisted with all me queries and that made the process so much easy.

Reply from MOL Learn
Excellent support
I truly appreciate the support provided by Ms. Ellen Howard during the CIPD enrollment process. She made everything quick and straightforward, even managing a last-minute request with professionalism and great attention to detail. Her positive attitude and timely assistance made a real difference. Thank you for the excellent support!

Reply from MOL Learn
Ellen was extremely helpful and…
Ellen was extremely helpful and informative, looking forward to returning to Mol to complete my studies.

Reply from MOL Learn
I've studied through MOL before
I've studied through MOL before, and found them to be helpful, and efficient. Ellen Howard, Qualifications Advisor, has been great and answered all manner of queries. I'm thoroughly looking forward to my next course with MOL.

Reply from MOL Learn
Quick and helpful replies!
Quick and helpful replies! Ellen Howard was brilliant she really helped me easily understand what I needed to do and answered all of my questions!

Reply from MOL Learn
Ian excellent customer care
I was struggling to upload my assignment, I contacted the VLE help-desk and Ian exceeded my expectations with his offer of support and clear communication. I could not be more grateful Ian is a fabulous ambassador for you brand. Ian allayed my concerns and could not have been more helpful and supportive.

Reply from MOL Learn
It was great experience with MOL.Thank…
It was great experience with MOL.Thank you so much Ellen Howard, for making my journey with MOL easier. Your support has truly made a difference!

Reply from MOL Learn
Ian was very helpful
Ian was very helpful, friendly and polite . It was a pleasure exchanging emails with him,

Reply from MOL Learn
Clara Jee’s review for MOL
My name is Clara Jee. The MOL Learn for me is quite new study tool and platform. I had lots of confusion in the very beginning.
MOL learn team( from VLE and from Program) helped me a lot and update my request very efficiently.
I wish MOL Learn can receive more students~and have more business~

Reply from MOL Learn
With my exam date looming around the …
With my exam date looming around the corner I uploaded my mock results onto the portal in hope ro receive feed back which would be be helpful when revising however i had uploaded the wrong document and was unable to submit the correct draft. Ian at MOL help desk was so helpful with resolving this issue exercising patience and swift responses during my dilemma and even providing screen shots to help navigate around the system. He even went the extra mile and informed the tutor of my situation fo ensure i could get my result in a timely manner.

Reply from MOL Learn
Since the first day I started with an…
Since the first day I started with an inquiry about enrolling for CIPD L5, the process has been extremely seamless. Special shoutout to Ellen Howard (Qualifications Advisor) for supporting me throughout the process. Keep it up, Ellen!

Reply from MOL Learn
Fantastic service from MOL Learn
Fantastic service from MOL Learn, special thanks to Ellen who was my point of contact throughout the application process. Ellen was very prompt in all replies and in actioning everything that was required. Massive thanks to Ellen.
Straightforward application process
Really straightforward application process. Personnel very helpful when raising queries. Quick and efficient.

Reply from MOL Learn
Excellent support
Ryan the Qualification Advisor was extremely helpful when communicating with MOL. He was on hand to answer any questions in an efficient, friendly and supportive manner. Ryan made the journey from enquiring to enrolling seamless and has made me look forward to starting my course.
I would recommend MOL learn advisors to anyone.

Reply from MOL Learn
Mol learn - review
Overall, the lecture provided a compelling, research-backed case. For HR professionals aiming to foster high-performance cultures while maintaining employee wellbeing and fairness, this lecture offered both strategic direction and practical tools.
Amazing service
I had the pleasure of speaking with Ellen a few times as she guided me with my application for the CLC, I was very pleased with the service an all my questions were answered and good communication was provided all through this process. Thank you Ellen for making the process so easy for me!

Reply from MOL Learn
Ellen was really helpful in answering…
Ellen was really helpful in answering all the questions I had promptly and clearly helping to ultimately make the decision to study with MOL! Great service, would recommend! Thanks Ellen.

Reply from MOL Learn
Really good communication and customer…
Really good communication and customer service over email and phone, from Ellen. Very quick to get me what I needed and have my colleague starting her CIPD in April!

Reply from MOL Learn
First Time User
I haven't used MOL Learn before however Ellen Howard has made the process extremely easy, great response time, providing all the information I needed to get started on my course and answering any question I had, I am now enrolled and looking forward to starting my course :)
Thanks again Ellen!

Reply from MOL Learn
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