MollyJewelryUS Reviews 

324
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share how much they love their stunning pieces, showcasing the incredible craftsmanship, beautiful gemstones, and seamless personalization options available. Customers frequently note that the dedicated support team is exceptionally helpful, responsive, and patient throughout the entire custom design journey from start to finish. However, some people mentioned receiving items with incorrect sizing, requiring extra adjustments or fees, alongside experiencing occasional delivery complications and shipping delays. Some reviewers were not happy with communication gaps near the end of their order process or unexpected quality flaws with certain delicate stones.

What people talk about most

Product

People report positive experiences with product, highlighting stunning designs, top-notch craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the rings are stunning and well made.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, patience, and exceptional... See more

Order

Customers report great satisfaction with their order experience, praising stunning jewelry and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. #83 of 154 best companies in Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(324)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Their product was beautiful upon…

Their product was beautiful upon arrival but after being warn only a year stones started falling out. The craftsmanship is garbage. Because it was longer than a year since it was bought they wouldn’t warrentee the lost stones or the claws tha were breaking off. Terrible to deal with.

May 8, 2026
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Natosha,

We’re sorry to hear about your experience.

As this is an organic review, we’re unable to directly identify the specific order.

Based on your name, we found a ring purchase from late 2023 and a repair record from February this year, with the repaired ring appearing to have been delivered in March. Could you please confirm if this is the order you’re referring to?

If not, kindly provide your email address or order number, and we’ll be happy to look into it and assist you in finding a solution.

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Rated 2 out of 5 stars

The rings were sized incorrectly

The rings was delivered quick, and is absolutely gorgeous, however they sent me a bridal set with a completely incorrect size (I ordered for a size 6) the engagement ring is sized at almost a 6.5, and the wedding band is 6.25 we took the set to a jeweler who told us as much, and also specified that while a thinner band may feel looser, the sizes we received were totally off. I reached out to Molly jewelry about resizing options, and they said rings are made to order so for a 35% restocking fee they'd take it back to make a new one, or I take it to a jeweler to resize it myself which I am doing so.. they offered no compensation even though they made the rings the wrong size.

May 8, 2026
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Stephen, thank you for taking the time to share your thoughts with us. Upon checking, we noticed that one of our customer service representatives is already in communication with you regarding this matter, and the case is still open. Please rest assured that we will continue working with you actively to reach a suitable resolution.

Rated 5 out of 5 stars

Great customer service

Great customer service. Be sure to know what you want before purchasing. The team is glad to work with you and get the ring shipped to your door fast!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Custom wedding band!

I got my wedding band custom made from here and the design process was seamless! The designers did a great job giving me options and modifying if needed. My engagement ring is very unique but they were able to make my wedding band fit it perfectly! Also I intentionally did not want diamonds on my engagement ring so it’s nice that Molly had moissanite stones to match my engagement ring!

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing, they answered my questions before placing the order, and everything went smoothly.

The ring arrived even before expected, and it was gorgeous.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

One of the stones fell out of a ring…

One of the stones fell out of a ring that I had received as a gift last year. The customer care team was extremely understanding about some delicate circumstances and my not wanting to reach out to the initial purchaser. They met me with compassion and sent the replacement stones to have set at a local jeweler which they’d refund the cost up to $100. I am so grateful!!!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a princess cut set that was…

I ordered a princess cut set that was gold plated. I didnt realize that it could be so quickly damaged. I emailed the company and they were very helpful exchanging to a better material. They even let me change the sizing that I originally ordered. Im am excited for the new forever ring to come

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Huge thanks to the team at Mollyjewelry…

Huge thanks to the team at Mollyjewelry for helping me create the perfect custom engagement ring. Navigating a custom design can be intimidating, but their expertise and attention to detail made it feel effortless. They took my initial ideas and brought them to life beautifully. The craftsmanship is top-notch, and the ring turned out even better than I imagined. If you want a jeweler who really cares about bringing your vision to reality, this is the place to go. Five stars!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Best Gold Jewelry On The Market

I have had the pleasure of acquiring two perfectly crafted rings (a diamond ring and a band) from MJUS for my wife. After browsing the mega collection of different styled rings, I found the one I knew my wife would love. I contacted MJUS support via email and asked for specific customization. They were quick to respond and provided me with all necessary steps to finalize my purchase. Given the pleasant experience I had with their support, I was excited to see the final product. Needless to say, it was perfect and exactly as described in the model photos they shared with me. A couple of weeks later I felt the need to get a matching band, so I contacted them again. They provided me with multiple options to pick from that would perfectly match my wife's ring. After deciding on the band I liked most, they created a custom purchasing link just for me because the band was not yet available on the website, and the pricing was fair considering the craftsmanship and quality of the rings they make. I have had experience buying jewelry for my wife, mostly from Europe such as Turkey, Spain. Italy and I can tell you honestly I was never as satisfied as I am with MollyJeweleryUS. My wife can't stop looking at her new rings.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with everything.

I couldn’t be happier with my experience! I had to send my ring back, and I was honestly a little stressed with my wedding right around the corner but they completely exceeded my expectations. The turnaround time was incredibly fast, way quicker than I imagined, and it took so much pressure off of me during such an important time. Their team was so helpful, responsive, and professional with great customer service. Would recommend them every time!

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with MollyJewelryUS, from start to finish. The custom design process was straightforward, and the team was incredibly patient and accommodating as I requested several changes along the way. They really took the time to understand what I wanted and made me feel confident throughout the process.
I have just received my order and they have completely exceeded my expectations. I would highly recommend them to anyone looking for bespoke jewellery.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rings

Molly jewelry worked with me to customize my wedding band to my engagement ring. I wasn’t a fan of a few stones on an enhancement band I liked and they switched them out with my preferred stone. Great customer service and beautiful rings

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

3rd time ordering and I love it!

I went through a weight flux (pregnant 3x in 4 years) so I often needed different sized rings as a wedding ring. I'm also prone to losing my rings. So molly is perfect. This is my third ring I've gotten from them and it's perfect in every way. The customer service is top tier, they kept up with me pestering them constantly asking for updates because I'm impatient. I got the snowdrift half carat. It's definitely as small as the one model photo but looks bigger once it's on. Great quality and I'll continue to always order from them because I forever lose my rings and you can't beat the price for the quality. I even got my friend who spent 6k on a custom ring to change her mind and order something through molly because she wanted to switch it up and realized that spending a bunch of money wasn't worth it when she could switch it up whenever she wanted for a great price

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

The level of light radiating is amazing.

After discovering Moissanite and its properties compared to diamonds. I felt the quality vs cost just made sense. My only hesitation was the end product because I was not able to see the in person. After receiving the ring, my wife and I were both extremely impressed and would recommend to everyone. This product is fantastic. Do not hesitate, save yourself the money and be happy.

March 14, 2026
Unprompted review

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