MollyJewelryUS Reviews 

324
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share how much they love their stunning pieces, showcasing the incredible craftsmanship, beautiful gemstones, and seamless personalization options available. Customers frequently note that the dedicated support team is exceptionally helpful, responsive, and patient throughout the entire custom design journey from start to finish. However, some people mentioned receiving items with incorrect sizing, requiring extra adjustments or fees, alongside experiencing occasional delivery complications and shipping delays. Some reviewers were not happy with communication gaps near the end of their order process or unexpected quality flaws with certain delicate stones.

What people talk about most

Product

People report positive experiences with product, highlighting stunning designs, top-notch craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the rings are stunning and well made.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, patience, and exceptional... See more

Order

Customers report great satisfaction with their order experience, praising stunning jewelry and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. #83 of 154 best companies in Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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Asks customers to review

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Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(324)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

My Fiancé is obsessed

Delivered on time and the quality is far above my expectations. The ring is gorgeous and my fiancé is in love with it. It’s everything she dreamed of. Well worth upgrading a few things and the emerald is excellent.

July 11, 2025
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Rated 4 out of 5 stars

Really disappointed

UPDATED REVIEW 8/18/25

After leaving this review and can be seen the company contacted me to ask my fiance and I to reach out again. After again telling us that the ring wouldn't be covered, I explained the situation again and asked one last time and they did actually reconsider and covered a replacement and even offered to add another prong for stability. I have the replacement ring now and it's absolutely gorgeous. Seeing it again made me a little teary because I didn't realize how much I missed it! The customer service I spoke with at this point was very helpful and kind and upfront about every part of the process. The only part that keeps me from giving a 5 is I still worry that this one might have structural issues like the first. Their resistance to help initially created doubt that their product is quality. While I adore my ring I will be saving it for special occasions because I can't give my full trust in it.

Original 7/13/25
If you had asked me a month ago I would have nothing but good things to say. I absolutely adored my engagement ring and recommend the company to literally everyone I knew. I only got to wear it for 4 months before it broke. The top prong broke off completely, thankfully we were able to find the stone, but the ring is completely ruined. When we contacted the company they said that it couldn't be an error in production like we suspected and that it must be due to unusual wear and tear so they wouldn't cover it under special circumstances. They offered to cover up to $100 In repairs from a local jeweler or to give us a discount on a replacement. Jeweler said the damage was too expensive for him and I don't trust a replacement ring if this is how they respond. :(

July 13, 2025
Unprompted review
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Reply from MollyJewelryUS

We're truly sorry to hear what happened and even more saddened to know how deeply this experience has affected your trust in us. It means a lot to hear that you once loved your ring and recommended us to others, and we’re genuinely sorry this was the outcome.

We’ve tried to locate your order in our system but were unable to match it based on the information available here. If you’re open to it, we’d really appreciate it if you could reach out to us directly at support@mollyjewelryus.com with your name and order number so we can take another look.

Our goal is never to leave our customers disappointed, and we’d still love the opportunity to understand more about the issue and explore what we can do to make things right.

Rated 5 out of 5 stars

Beautiful ring! Fast delivery.

My fiancé picked out the ring and he did great! The ring is beautiful! The ordering process for him was easy. It also came a week faster than it said. And the ring is absolutely beautiful. I love that It wasn’t super expensive either. We will be buying my wedding band from here as well!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I just received my ring

I just received my ring. It is beautiful and fits just right. The rubies stands out in the middle of the ring with surrounding moissanites stones. Very good workmanship and a .great value

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

LOVEEEE!

LOVEEEE!! The best customer service and the most gorgeous ring!! The ring got lost via post so I contacted them and they replied instantly making a new ring and shipping g it off directly and also keeping contact with me telling me every detail. I sooo recommend this place and would definitely buy from here again. And don’t get me started on the ring. It is absolutely gorgeous!!! I couldn’t have asked for anything better!!!

June 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Not the greatest experience

Bought a ring and it’s been over a month and have received a shipping number or anything. I heard back from them just now and they said they found a shipping number for me. So I’ve been tracking it the last 2 days and it’s totally in a whole new state and says it’s delivered. And now they won’t respond to me

May 31, 2025
Unprompted review
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Reply from MollyJewelryUS

Hi Jeffy, thank you for reaching out regarding this matter. First and foremost, we would like to express our sincerest apologies for the experience you had. Since our products are handcrafted to order, we require a production period that corresponds to the production time option you selected when placing your order on our website. We noticed your review source is organic; therefore, we cannot access any of your order information, and we are unable to locate any orders under your name. We were also unable to find any relevant threads by searching for your name in our email system. To assist you with this, please contact us with your name and order number. We will get back to you as soon as we can.

Rated 5 out of 5 stars

Got a Promise Ring

I would absolutely get jewelry from here again. The ring I purchased is excellent quality, and fit well. The engraving was legible and spelled correctly. I wouldn't change a single thing about this experience.

May 12, 2025
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Rated 3 out of 5 stars

False advertising …

Center moonstone for the engagement ring was advertised as 1.5 carat, but the certificate of authenticity sent to me said it was actually only 1.28. Not the end of the world, but definitely false advertising and now I feel like I overpaid. Ring is very nice otherwise.

April 13, 2025
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Reply from MollyJewelryUS

Hi Jesse, thank you so much for your feedback!

We want to share that, unlike some expensive stones such as diamonds, moonstone is typically sold based on size rather than carat weight, which is why we list both the approximate carat and the exact measurements in our product details for reference. Due to variations in gemstone depth, the actual carat weight may differ slightly even when the size is the same.

That said, we completely understand your concern. The certificate reflects the exact weight of the individual stone you received, and we are committed to addressing this for you. Our customer service team will be in touch soon, and we will refund the price difference to your original payment method.

Thank you again for your thoughtful review. We appreciate the opportunity to improve your experience! 💚

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Rated 1 out of 5 stars

very cheap material!

April 13, 2025
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Reply from MollyJewelryUS

Hi Kristin, thank you for your feedback. Upon checking, you ordered a marquise cut moss agate ring in 10K rose gold for $331, and we fulfilled your order as you selected. We noticed you asked for a refund, but didn't mention the reason, so we kindly required a 35% restocking fee as per policy stated. If you think it's a quality issue or are not happy with the materials used, we are committed to finding a solution to make things right.

Rated 5 out of 5 stars

5-stars for standing behind their products

We had an issue at first with a ring we purchased—unfortunately, the main stone fell out just two months after buying it. Initially, we were frustrated with the support process, but the company stepped up and resolved the situation. We’re grateful they made it right in the end and appreciate their commitment to standing behind their products.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly beautiful ring.

I couldn’t be happier with this purchase. The craftsmanship is flawless, and the ring sparkles beautifully in every light. It fits perfectly and feels both elegant and comfortable on my finger. I’ve received so many compliments! Thank you so much for the incredible piece.

November 28, 2024
Unprompted review

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