MollyJewelryUS Reviews 

327
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous product designs and the incredibly solid craftsmanship. People also highlight the excellent customer service, noting that staff are highly patient and helpful throughout the process. However, some customers noted issues such as receiving the wrong size, like an engagement ring being too big or too small. A few other people mentioned concerns about product durability after purchase or receiving items that were lost or seized by the mail service. Some reviewers also pointed out instances where stones detached or the rings arrived in incorrect colors.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting stunning designs, amazing quality, and... See more

Quality

Users describe positive interactions with quality, highlighting that the jewelry pieces are stunning,... See more

Customer service

People report positive experiences with customer service, noting that representatives are quick to respond,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally responsive. Reviewers consistently praise the... See more

Order

Clients share positive opinions on order, highlighting stunning pieces and helpful customer service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. #82 of 155 best companies in Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(327)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars

I am in love with this moss agate kite shaped bridal set and love how perfectly the wedding band fits with the engagement ring! The ring is beautiful online and in pictures but in person it is STUNNING!! I am absolutely in love with my ring and Molly Jewelry did an amazing job!

December 21, 2024
Unprompted review
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Rated 5 out of 5 stars

I was sent a ring which ended up being…

I was sent a ring which ended up being sent back because of issues with the my post office. This ended up being lost in transit and the company offered to make a brand new ring or give me a full refund! I chose the new ring of course but this company handled this situation very well and have left me very satisfied!

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Proposing to my girlfriend

Proposing to my girlfriend these holidays - was very hesitant and undecided of which ring to choose … mollyjewelry made super easy and always happy to help. I accidentally ordered the wrong size they made the process of an exchange extremely easy. Will be buying again!

November 11, 2024
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Rated 5 out of 5 stars

The product and the customer service experience were excellent

The quality of the product seems great. Well constructed and it looks exactly as it's pictured. My product has natural opal in it. It's hard to be confident in the look of natural stones as they always vary. But, if anything, my opals look better than the ones in the picture I ordered from. Just brilliant! I received the product a few day BEFORE the company said I would. That was a great surprise. I also reached out to them once with a question and I received an email response promptly. I highly recommend Molly Jewelry US.

October 11, 2024
Rated 4 out of 5 stars

Pretty but pricey

The ring I purchased is lovely. It is pretty and delicate. It arrived in a reasonable time period. It is a bit expensive but otherwise I’m pleased.

October 11, 2024
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Rated 5 out of 5 stars

Great experience and craftsmanship

Molly Jewelry US made finding an engagement ring a fun and stress-free experience. The ring is high quality and the opal stone is beautiful. The craftsmanship and details are evident in the piece. It arrived two weeks earlier than expected, which was perfect! Will consider Molly Jewelry for future pieces :)

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy, quality, reliable

Molly jewellers were really responsive, helped a lot with some mock ups and advice
They made the experience flow really well and customized to what I wanted!
Because of them I could get the perfect ring to my fiancée and make an incredible proposal!
Would recommend to anyone and everyone
11/10

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Very helpful team, good quality ring, super happy!!

Molly Jewelry US was so helpful with my custom order of an engagement ring and wedding band set. I asked a LOT of questions, over the course of several emails, and they always responded clearly and answered everything I asked without causing more confusion. I would have preferred to speak over the phone to avoid the lagging back and forth emails, but it was fine otherwise. I am so pleased with the results, and my fiancee loves her ring!! It seems to be great quality, very beautiful shine and came packaged very nicely!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exactly how I wanted my ring

I had a vision in mind for my dream ring and as I was browsing the internet looking for ideas about the shapes of stones and bands still not even having a jeweller in mind and I came across a ring on the site that looked very similar to what I’ve envisioned on my hand. I said what I want and she offered an idea to make it even more mine and better. I personalised the original one I saw and chose a larger size stone since I’ve always wanted it to be all out. We talked about the design for a few weeks and it came in around a month after I ordered it and it’s exactly perfect how we designed it and how I expected it to be. I’m very happy with my experience. I didn’t know what to expect since I had read both good and bad reviews but my ring is 18k rose gold and I think it should last pretty good. I recommend and I’m a crazy perfectionist.

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

10/10 Experience!

I had an amazing experience with MollyJewelry! They helped me create the perfect engagement ring for my fiancée in a short amount of time. Their customer service is outstanding, processing and shipping times are incredibly fast, and their prices are unbeatable. I couldn't be more appreciative of their dedication and quality. Highly recommended!

July 13, 2024
Unprompted review

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