MOLLY MAID Reviews 6,360

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and hardworking, often noting their cheerful demeanor and willingness to go the extra mile. Many people highlight the service as thorough, efficient, and making a significant positive difference in their lives, especially for those with health issues or busy schedules. Reviewers are often impressed with the high standard of cleanliness achieved, with homes left sparkling and meticulously clean. However, some customers also noted issues with the quality of cleaning, mentioning missed spots, dust, and stains, indicating a lack of attention to detail in certain instances. A few other people also felt that the prices were very high, and in some cases, the quality of the clean did not justify the cost, with some experiencing issues with their property.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Price

Reviewers mention ambiguous feedback about price, with many finding the costs to be very high, such as... See more

Facilities

Customers had ambiguous experiences with facilities, with some reviewers noting significant issues with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ladies that come to clean are always friendly and professional, they are quick and discrete when in the house. 4 stars because sometimes small things are missed, the odd spider web (we live in th... See more

Rated 5 out of 5 stars

Can highly recommend MollyMaid Harrow and Ruislip. Have been using the cleaning service for nearly two years. House cleaned every fortnight. Amazing, hard working team who always do a very thorough jo... See more

Rated 5 out of 5 stars

Wonderful morale boosters! Due to recent ill health we now have help from two two wonderful women coming every week to make our house sparkling clean. They are both so willing and cheerful. Nothing is... See more

Rated 5 out of 5 stars

The ladies were quick to respond to my specific requests regarding areas of cleaning in my flat. On the two occasions I have so far hired them they have turned up at the same time with their own equi... See more


Company details

  1. House Cleaning Service

Information provided by various external sources

MOLLY MAID is the UK's most recognised name within the home cleaning industry. We've been cleaning homes across the UK for over 35 years and know that it's not a one size fits all service. That's why we conduct a free, no-obligation at home estimate where we tailor cleans to each customer's specific needs and quote a price accordingly. It's also the reason why we've been at the forefront of the industry ever since. To arrange your MOLLY MAID profession clean, call 08003777507.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Disappointed with the initial clean

Disappointed with the initial clean. They started upstairs, but time constraints seemed to prevent them finishing the kitchen downstairs. Called the local office (Worthing & Littlehampton) but told they don’t work to a timescale. He apologised for uncleaned areas but no offer to send anyone to finish it.
Consequently I will not be booking regular cleans with Mollie Maid.
Also, surprised that fresh smelling products are not used - I had to open all the windows after cleaners had left to get rid of the musty smelling air.
Have already warned a friend looking for regular cleans to look elsewhere!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte+Faye are great

Charlotte+Faye are great. They are thorough and very helpful. The service has been consistent over several years now, and when our regular cleaners can’t come, someone else always substitutes. We are very satisfied

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Met with Kate to discuss requirements

Met with Kate to discuss requirements, followed up with details and confirmation. The cleaners arrived on time and worked hard with excellent results - very pleased with the outcome. Also impressed by the professionalism of the company. Would recommend.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Well done/ Excellent service

Fay and Charlotte are very professional, friendly and so reassuring. Their work and eye for detail is first class. Our rooms are left spotless and immaculate. We would recommend them to our family and friends.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

A job well done

Hi, im leaving this review with regards to two particular girls named Meg and Sarah, who visited my mother's home today, Friday 22nd May 2026. They came to clean for my mother, and I have to say I have always had my own opinion about the cost/charges for the clean that is done. These two girls satisfied my curiosity about the charges and what tasks they must do for the hour. I would say I was extremely pleased and satisfied with the work they did, there time management in getting alot of tasks done. Communication with myself(daughter) and when they left i could clearly see what had been done and my mother was so pleased, her home was left with an imprint of a well cleaned home. That was done on this visit, Meg and Sarah had definitely made a difference. Thank you to both of you. Professional, friendly, efficient, it was a pleasure to meet them. My mother was also very pleased. I do hope they will return soon.
Regards
Lisa Westlake, daughter of Rosalind Allen

May 22, 2026
Unprompted review

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