Molly Maid  Reviews 141

Nicole and Erma we’re very polite did an amazing job and I’m hoping that they will be the ones cleaning my mother‘s house
Biweekly they just truly did amazing. Definitely would recommend Molly maid of Northwest Ohio.

I entered their website and have been getting spammed and bombarded with phone calls all day. Beyond aggressive marketing. That's a big red flag for me. Theyre getting blocked!

Lydia & Brittany did an excellent job of cleaning my home. They were both professional but very friendly and I look forward to them cleaning my house again. Thank you girls for your excellent service 👍

I wouldn’t even give them a whole star. I hired Molly Maids for a deep clean for a move out on a home that was already pretty clean-cleaned and staged except for big thins like bathroom, floors, elevator, etc. First of all, I had left the home and when they were done they didn’t tell me they were done, they didn’t lock my front door, and they left my garage wide open. My house was fully unlocked and exposed posing a very big safety risk. They also did a terrible job. My master shower still had dirt and grime in the cobblestone all over the shower. The counters didn’t even look like they were wiped cleaned. I had moved furniture out from the wall and they didn’t even sweep behind it and get it all out. There were still dirt spots all over my tile floor. I specifically asked them to clean my elevator top to bottom when they arrived including doors and walls. I asked them to clean the baseboards, which it looked like they just wiped it and didn’t even try to really get dirt/scuff off of. My oven was still dirty. I could go on. I have included pictures. DO NOT HIRE this company. They also estimated between $292-423 for a 4-hour clean and then said they had to stay an extra 45 min so my rate went to $523 and I was not compensated at all when I was completely dissatisfied with my service. They said they would come back and reclean what I was unhappy with but since my house had to go on the market the following day I had already recleaned everything and it took me over 2 hours to do so going back over their work and they said since they didn’t get the opportunity to fix it, there was nothing else they could do except offer a floor clean while the house is still on the market. I declined and asked to not be up charged. They refused. Do not let these people near your home.

Two lovely ladies, two hours and now everything is clean. Absolutely fabulous experience, will be doing a monthly clean from now on. Worth every penny

I received a first time quote for services. Although they were prompt with the quote, I thought it was high because size of my house. They have too many rigid rules with scheduled and rescheduled appts and extra charges. They want you to pay by check or cash, but then they want a credit card on file. If you use it,you are charged an extra fee.
On follow up a week or so later after I got a quote, Molly Maids called me nonstop for 2 days and left messages to call them including one call at 7:30am. How unprofessional!
I'm glad I found out how unprofessional they are before I started service. I told Molly Maids I was no longer interested in doing business with them. Perhaps, if you're considering them, think twice!

I have used Molly Maids since they first came to Albuquerque under the previous owners. Minerva has been my team leader for about 8- 10 years. I’ve been pleased with the work that they have done and the speed with which they did it. In the past, there have been accidents where things got broken or damaged and Molly Maids has always stood behind it and repaired the damage. Last week, they scratched my stainless steel stove top. This was not a small scratch and whoever did it would have known immediately what had happened. In fact, they called me to tell me there was a scratch on the stove top that they couldn’t get out and they took pictures. Why would they do that unless they knew there was going to be a problem? They sent a supervisor out to look at it and the maids claimed that it was like that when they got here. It most definitely was not. The girl in the office called me a liar. Minerva knows what happened and that’s for her to live with. If you think you’re paying extra by having Molly Maids as your service, think again. I have canceled my service – not because they scratched my stove top because things happen but because they called me a liar.

Very disappointing experience. Molly Maid charged me $ 260 for the cleaning of a small studio and left dirty dishes, a clogged kitchen sink, a huge garbage bag inside the unit, did not even open the refrigerator, left food left overs in the refrigerator, obviously did not clean the refrigerator, cleaned for about just 2 hours, did not do any laundry, exorbitant pricing and very very poor service. When I called to complain they gave me $ 25 discount!!!! Never again.

If I could rate 0 I would. Very unorganized. Unprofessional, does not do good clean jobs and are over priced especially for the work that they do. I also heard from someone they are not good to their co workers at all.. and the boss is a creep.... EW!

Ombreyanna and Melissa cleaned our condo this morning. They were personable, thorough in their cleaning, and asked me to tell them exactly what I needed done. Very professional. I recommend them without reservation.

The cleaners came a little early got right to work and did a great job and entire 3 BDR house including the basement. Super fast for the size of the job and for a reasonable price. I highly recommend.

Molly Maid of Sarasota, Manatee & Charlotte Counties is outstanding and responsive. I love my Team #14!! It is wonderful to come home to a beautifully clean house. They take their time and are very friendly and reliable. Highly Recommended.

first time using their service, their initial "clean" is more expensive because its a "deep" clean and depends on how much they have to clean. 1000sq foot they only had to clean i bedroom and one small garage bath, but lots of spiderwebs. two girls took 3 hours, i made the check out for $300 as estimated over phone, they said no $450. there is no way in hell that clean should of came to $450. there was to be a recurring service, I told her take my check for $300 and keep coming back,if i have to pay you $450 were done. she said she wanted the $450. So, I wish I had done more review research. but you know AI.

Team 3 was great. Very thorough and professional. I am very pleased with my clean house.

Extremely bad scheduling
Do not stick with the quoted price
Intentionally prolong simple tasks to charge you more
Appliances weren't fully cleaned properly
Waste of money especially after being overcharged
Definitely will never use again
I would give 0 stars if it was an option

We were quoted £250 for an initial clean of a two-bedroom apartment. Unfortunately, the cleaning quality was far below any reasonable standard. The cleaners appeared to have no attention to detail or care for the work. They left visible spots on the floor, dust balls in the corners, and didn’t bother to lift or move items such as books on shelves or the printer on the cupboard to clean underneath. There were also stains left in the bathroom.

Your company claims to offer a 48-hour Service Guarantee. I sent a detailed email with photographs outlining all the issues, which has been completely ignored. This level of service and lack of response is unacceptable, especially given the cost quoted.

Never ever again. I had them for a couple of years and the location in the Denton/Dallas area just went to hell in a handbasket. The staff just does not care but I found a much better option.

Please save your money and use a different company. They were here for 2.5 hours and missed almost everything we asked them to clean. I have no idea what they did the entire time but the only room that looked good was our bathroom. We made sure to have our place fairly clean so they could do a deep clean and were extremely disappointed with their service.

I contacted Molly maid for a relative in Saskatchewan for a deep cleaning, customer service was impressive and cleaning was up to standard.my relative was satisfied.I will use Molly maid again when the need arises.

My experience was unforgettable in a good way. They go the job done so well.