Momento Photo Books Reviews 15

TrustScore 4.5 out of 5

4.5

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Company details

  1. Photo Printing Service
  2. Book Publisher
  3. Photo Lab

Written by the company

Momento creates the best personalised photo books, cards, calendars, diaries & notebooks in Australia. Make a memento to last a lifetime. Your memories deserve Momento.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

We were delighted with the Memory book…

We were delighted with the Memory book that arrived in time for my Mum's 96th Birthday. The quality was superb and the photos will bring her much pleasure.
This is the first book I have made. Jackie's help and guidance were amazing and this has given me the confidence to make more books for the family.

April 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Holiday 2023

This is our 3rd book experience and Jackie has always made it easier with her helpful suggestions and artistic flair..we do appreciate her help. It is a high quality product.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

The absolute best service! 10/10 recommend!

The absolute best service!! Obsessed with the book, I got a ‘letters to the bride’ book made in a rush and I honestly couldn’t rate the service I received high enough especially with Jackie, she was amazing!! and the quality of the book was just WOW!! 10/10 would recommend :)

October 11, 2023
Unprompted review
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Reply from Momento Photo Books

Hey Anna - sounds like you're happy with the book and your Momento experience :) THANK YOU, that makes us very happy. And YES, you can't get higher level customer service than Jackie. We're very lucky to have her.

Rated 5 out of 5 stars

Fantastic experience.

Fantastic experience.
We have recently compiled a photo record spanning 50 years to celebrate our son's birthday. Today the completed album from Momento arrived in the post and we are absolutely delighted with the end result. It is not just the completed album that has inthralled us but the journey getting there in reliving forgotten memories. Many thanks to Jackie from Momento.
Nigel and Liz Wilson . Devonport Auckland

July 18, 2023
Unprompted review
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Reply from Momento Photo Books

THANK YOU Nigel and Liz for the lovely review.

How lucky your son is that you created such a priceless gift. I'm sure he'll love it.

If you/he are keen we'd LOVE you to email a photo of him with his book + a few words of what it means to him, to marketing@momento.com.au for us to share on social and our Reviews page (https://www.momento.com.au/reviews).

Enjoy the celebration and may he enjoy the book many, many times.

Libby ( Co-founder + Marketing Manager)

Rated 5 out of 5 stars

Fantastic product. Fantastic support.

I have been using Momento books for 15-20 years. I love the software, the ease of use, the quality of the books and the fabulous service. Nothing is ever too much for the Momento Team.
I have just submitted another 6 books for printing and needed to get them done within two weeks. The process as always was as smooth and streamlined as possible.
I cannot recommend the product and the team (in NZ and in Australia) highly enough.

July 5, 2023
Unprompted review
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Reply from Momento Photo Books

Christina! 6 books in 2 weeks is phenomenal! I hope you enjoyed it and your eyes didn't get too dry in front of the computer :) We so appreciate our long-term loyal community members too. Enjoy all your books often, and if you feel inspired, we'd love a photo of you with your photo book collection to share (landscape orientation is best if possible) THANKS again

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Rated 5 out of 5 stars

Quality service and product

Momento Pro provides the most amazing customer service. So impressed with the quality paper, printing, binding, and embossing - and there are multiple choices, but from many discussions and Jackie's trusty knowledge and recommendations after listening and knowing what I wanted in my end product, it was clear which winning combo to choose to create the perfect print folio.

June 8, 2023
Unprompted review
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Reply from Momento Photo Books

Thanks for the kind words Virginia ;) we’re lucky to have Jackie care so much about everyone receiving the best book possible. I’ll pass this on to her too. Enjoy your book many times :)

Rated 5 out of 5 stars

Love Momento

I have been using Momento for a few years now and have created over 30 books. I love the quality of the product; the pages are good quality and the colour of the photos great. Creating the books is easy, lots of layout ideas, frames and embellishments etc, its easy to use. My only issue is it can shut down without warning and doesn't always save the work, however I will continue to use Momento as I cannot find another company that produces the same output - and that's what counts. It's worth paying a little bit more for a great product.

May 27, 2023
Unprompted review
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Reply from Momento Photo Books

Thanks Annie. Glad you like your books, and congrats, 30 is quite a haul 👏 Pls contact Jackie about the software issue. Sounds lik we can fix it. Have you installed the latest software? Send reply to sales@momento.co.nz.

Rated 5 out of 5 stars

momento

I have been using Momento NZ for over 13 years and have always found their finished products to be of the highest quality.
The customer support provided by Jackie Harris is wonderful, a friendly voice on the end of the phone who always offers support and suggestions.
The software is easy to follow and the range of finishing options is exceptional, something for every type of album presentation.
I would totally recommend Momento as a professional company to deal with, always producing a high end product.

May 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Magnificent Momento Photo Books

In my opinion, these are the best photo books on the market. The quality of the paper, the covers, the clarity of the prints is fantastic.
But better than the outcome is the process of putting the book together - it is so much fun publishing a finished work with my pictures. Whether its a simple calendar, a photo book of the latest trip or family wedding or the more complex recipe books of old family favourites, this system caters for the lot. From simple to complex - you choose.
Better still, because the system is so flexible, you can be as artistic as you want. I created the Empire State building out of the words NEWYORK - it took sometime to work out how to do it - but the final result was stunning. And if you can't be bothered being creative, don't worry, Momento can do it for you. It has so many very cool options to choose from plus easy to follow tutorials on how to use the system. The cost is slightly more than other versions - but the quality is far superior.
Some tips. 1) choose only the best photos from your phone - not all of them. 2) Start with a small project - like a calendar of pics from one event. 3) Don't worry if it's not perfect - sometimes good enough is just that - good enough. 4) Make sure you finish the project. 5) make sure people see your finished product.
Its such a cool thing to 'unlock' those special moments from your phone and share them with others. Momento photo books are the perfect way to do that.

May 11, 2023
Unprompted review
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Reply from Momento Photo Books

Hi John

We’ve just given your five star review five stars!
We also think you should join our marketing team for your outline of top tips to design a Photobook and for identifying all the things we care about and aim for.

Thank you and may you continue to enjoy creating your photo books again and again.

Libby (Marketing manager)

Rated 5 out of 5 stars

Love Momento books…

I must have done over 20 Momento books now and love them. They are perfect for travel, weddings and family. They are high quality and the software easy to use. It is easy to do a book over a period of time ie pick it up and put it down as time permits. The support team are fantastic and delivered promptly. I would highly recommend and will use time and time again in the future.

April 13, 2023
Unprompted review
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Reply from Momento Photo Books

Thanks so much Sarah - your review is appreciated :) Enjoy your books!

Rated 5 out of 5 stars

A quality company

Having used this company over many years I have found their services always prompt and helpful. The software is easy to use and their end product is of the highest quality.

May 8, 2023
Unprompted review
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Reply from Momento Photo Books

Much appreciated Don. Enjoy your books again and again.

Rated 5 out of 5 stars

Now have 70 photobooks

Now have 70 photobooks! Tried other products, but this meets my needs in terms of flexibility and finish. Most important to me is the longevity of the company. I dipped my toe in back in 2009 and am still able to produce a quality photobook that matches every other one I have produced. Thank you.

May 5, 2023
Unprompted review
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Reply from Momento Photo Books

Wow! 70 photo books is very impressive! Good on you. So glad you're happy with your collection. Enjoy the books often :)

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Rated 5 out of 5 stars

I have now made 4 Momento Photo books…

I have now made 4 Momento Photo books to preserve for my children 60 years of pictorial memories and am now more relaxed that the many hard copy photo albums made over time may not survive!

Once mastered the program provides for the setting up of attractive pages from your selected images and if needed there is plenty of support offered by Jackie Harris the Momento Customer Support Officer.

While the books are not cheap the finished article is of a very high standard and a pleasure to revisit again and again.

I would recommend Momento to anyone one wishing to preserve memories in a very attractive way or to create a special interest book of your choice.

May 4, 2023
Unprompted review
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Reply from Momento Photo Books

Thank you Charles! We share the same concern as you, that photos not printed may not survive for future viewing, so CONGRATULATIONS on your achievement. Your children and future descendants are very lucky you've taken the time to produce these books. And yes, Jackie is superb and very generous with her time and support. We're lucky to have her. Enjoy your books often :)

Rated 5 out of 5 stars

Momento wins for quality and support

Momento is top of the list for two main reasons. The first is the outstanding customer service. I have called for assistance and advice on a few occasions over the years and every single time the advice is accurate, effective and delivered with warmth and interest. This personal connection is extremely rare in the business world today. There is a real, live, superbly knowledgeable person at the end of the phone! Wow! For me this means I can tackle a new project with confidence, knowing that any time I will be able to get help. The second is the quality of the work. My Momento books take pride of place in our house as the quality of both the images and the book-making are exceptional. And, going back to the customer service, if there is ever an error (very rare indeed!) that error is remedied immediately. New Zealand does have other good photo book companies but Momento leads the field and I have no hesitation in recommending their services to anyone who values quality and service.

May 4, 2023
Unprompted review
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Reply from Momento Photo Books

John, thank you and sorry for the tardy reply! Your review is equally appreciated for its "warmth" and it's so lovely to hear that your photo books have "pride of place in your home". May you and your family enjoy them often.

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