Moments crystals Reviews 

45
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Moments Crystal is a trusted seller of ethical crystals. Her commitment to her sources and customers is outstanding. Her live sales are so inviting you feel like part of a crystal family also chec... See more

Rated 5 out of 5 stars

Honest, genuine owner with a real passion for what she does and ensuring that her focus is customer centric while maintaining a high quality offering of crystals and jewellery. Alicia will really go a... See more

Rated 5 out of 5 stars

Alicia is absolutely incredible! The entire experience shopping with her was completely stress free and the crystals that arrived were absolutely stunning! They were packaged beautifully and arrived s... See more

Rated 5 out of 5 stars

Alicia is lovely and so knowledgable, she provides amazing service every time. She takes the time to ensure any bespoke order is correct and suits exact details of what the customer wants. I will be p... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

Bespoke Jewellery | Affordable, Elegant, Unique: We are Moments Jewellery. Giving you a bespoke design experience at the value you deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(45)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Best Crystals from the Best Person

Alicia is absolutely incredible! The entire experience shopping with her was completely stress free and the crystals that arrived were absolutely stunning! They were packaged beautifully and arrived so fast, Alicia was there every step of the way with any questions I had and was so understanding when something came up and I couldn’t pay right away. She’s an incredible human with beautiful crystals! I cannot recommend her enough

February 2, 2023
Advertisement
Rated 5 out of 5 stars

What can I say other than WOW

What can I say other than WOW!
We wanted custom made rings, and from the start the customer service was excellent. I wasn't sure exactly what I wanted, size or fit style, but Alicia is so clued up and designed our wedding rings and sent over a mock up drawing. The drawings were great and we proceeded.
Price was really competitive too.
It only took a couple weeks from order to the rings arriving and that was including the royal mail strike delays, it was so much quicker than I expected.
The rings arrived and they are absolutely perfect. The style, the sizing, the fit. They're everything we wanted and more! I cannot recommend highly enough.

After sales is great too. Alicia contacted to ensure everything was perfect.

Thank you for designing and making our wedding rings 😍

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully crafted and cared for

Alicia is lovely and so knowledgable, she provides amazing service every time. She takes the time to ensure any bespoke order is correct and suits exact details of what the customer wants. I will be purchasing all of my jewellery from her for the future.

September 5, 2022
Moments crystals logo

Reply from Moments crystals

Thank you so much for your wonderful feedback it's an absolute pleasure to create such a special piece for you!

Rated 1 out of 5 stars

I ordered n item from moments last week…

I ordered n item from moments last week (Tuesday) for my wife’s birthday on Thursday.
Unfortunately I have had no update or any communication from them since.
I presumed from the ad that they had the item in stock.
Her birthday has now passed and naturally she is disappointed.

June 23, 2022
Moments crystals logo

Reply from Moments crystals

Hi Charles,

Thank you for taking the time to leave feedback, we are sorry your are disappointed with the service, our website clearly states that all our jewellery is made to order and we have a processing time of 7-10 working days before your item is shipped. We have not had any contact from you to make us aware that you wanted any update aside from order confirmation or to expedite your order by emailing us which is explained on our shipping page.

We hope your wife loves her pendant but please do reach out to us directly if there is anything more we can do for you on info@momentsjewellery.com.

Advertisement
Rated 5 out of 5 stars

I have purchased a few items from…

I have purchased a few items from moments and wow what perfect service , excellent items sent promptly wrapped perfectly all items were of excellent quality and made the perfect personal gift , my go to for quality gifts . The service is the best I've used very easy and quick would definitely recommend 10/10

June 4, 2022
Advertisement
Rated 5 out of 5 stars

100% recommend

I love Moments! The service is impeccable and Alicia will always provide her suggestions and experience to find the perfect crystal. Crystals come well packaged and communication is brilliant from start to finish. Would 100% recommend Moments.

December 22, 2021
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look