MomentsMade Reviews 

169
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom embroidered clothing, noting how exceptionally soft the fabric feels and how perfectly personal images are recreated. People also truly love the beautiful packaging and the thoughtful small gifts like custom wooden keyrings included with their purchases. Consumers are consistently impressed by the seamless ordering process and receiving their items just in time for important family celebrations. Though some customers were dissatisfied, mentioning unexpected product flaws such as incomplete design outlines or faulty garment details alongside extremely long delivery delays for unfulfilled orders.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the high quality and lovely... See more

Quality

Consumers find quality to be exceptional, frequently praising the gorgeous fabric, amazing sewing, and... See more

Order

Clients share satisfaction regarding their order, highlighting an easy ordering process with numerous choices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more

Rated 5 out of 5 stars

I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan... See more

Rated 5 out of 5 stars

Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more

Rated 5 out of 5 stars

The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(169)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended!!

Wonderful gift and experience!

November 25, 2024
MomentsMade logo

Reply from MomentsMade

Thank you so much Martina for taking time to leave your feedback! So happy to hear that you had a great experience with us! Please stay in touch :)


Irwan
Founder

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Rated 5 out of 5 stars

Just what I wanted

Just what I wanted, actually cried when I unpacked it and I knew what I was ordering! Cant wait to give it this Christmas

November 25, 2024
Rated 5 out of 5 stars

Amazing!

I had a great experience all round! I wanted a present that meant something but could be used. I was set on one photo and was worried it wouldn’t work. I saw on the website it says you can message them on instagram so that’s what I did. I quickly received a very helpful and friendly response. It made me sure it was the gift I wanted. However I was still worried it would not turn out as I hoped however when I received my purchase I was amazed! It was just as I asked if not better! The jumper is good quality and the details and design is spot on. I was very happy with the price. Much cheaper than what he would buy and just as good if not better quality plus so much more special than his other jumpers. Would definitely buy again.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely hoodie!

My husband gifted me a personalised hoodie from Moments Made. It’s lovely product with many options for personalisation!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Worth every penny


I cannot thank Memories Made enough for the incredible hoodie they created for my brother-in-law. His twin, who was like a brother to me, tragically passed away at just 38 years old, and this is his first birthday without him. I wanted to give him something meaningful, and the hoodie turned out to be the perfect gift.

The quality and design were absolutely amazing—better than I could have ever imagined. Every detail was done to perfection, and it felt like such a special tribute to his brother. It brought so much comfort during such an emotional time and was worth every penny.

If you’re looking for a truly heartfelt and high-quality personalised gift, I cannot recommend this company enough. Thank you for creating something so beautiful and meaningful for us.

November 19, 2024
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Rated 5 out of 5 stars

Couldn’t be happier!!

Honestly couldn’t be more happier with my order. Giving it as a Christmas gift for my and she is just going to be over the moon with it!

November 19, 2024
Rated 5 out of 5 stars

AMAZING.

Incredibly friendly and efficient service with a superior high quality product. I would definitely recommend.

October 4, 2024
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Rated 5 out of 5 stars

Happy customer

From the ordering process, picking the colours and uploading the photo, all of it was easy and painless to do. Had an issue with my photo not appearing on their end, but I had a polite and friendly email stating this and I just sent my photo via email instead.
Had a slight delay in the arrival of the hoodie, (I believe that was more a Royal Mail issue than moments made) but correspondence was quick and reassuring and I received the hoodie in good time. The actual hoodie itself is excellent. The quality of the hoodie itself is lovely, the colours of the hoodie are true to what it shows on their website/Instagram, etc and the design is fantastic. Wouldn’t hesitate to recommend and already thinking of other presents I can order from here!
Thank you moments made! :)

November 25, 2024
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Reply from MomentsMade

Hi Ali! I'm so happy to hear this. Thank you so much for taking time to share your experience with us. It's our pleasure to be working on your order and can't wait to introduce more new products, and would love to hear your thoughts too! Have a great day Ali!


Many thanks,

Irwan
Founder

Rated 1 out of 5 stars

No accountability. Nonsense

nonsense. The 'photo' proof was many packages piled together, none of which PROVEDdelivery of my actual package. When I contested it, I was asked if I want a refund, or resend. I have asked REPEATEDLY for a refund as it was a father's day present which has come and gone. I do not want it any more. Give me my money +'express' delivery costs (which by the way, you should remove as an option since your express delivered 6 days later!)
Scam scam scam. Give me my money back.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Love these, will buy again!

I have bought two hoodies from momentsmade - one as a birthday present and one as a Christmas gift. Both were beautifully made and true to size, and my partner wears his Christmas jumper all the time. They take a little longer to get because they’re each made to order, so he sure to check the wait times on the website and order a bit earlier than you would with normal things. (Plus you know what couriers and Royal Mail can be like - especially around Christmas!!)

They also seem to be lovely guys and communicate well if you need anything :)

November 21, 2024
Unprompted review
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Reply from MomentsMade

Thank you so much Ceri for such kind feedback. It's been our pleasure to be able to work on your order! Thank you for supporting our growing small business too! We really do value your order and feedback. Please stay in touch and would love to hear their reactions when opening their gifts!


Irwan
Founder

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Rated 5 out of 5 stars

Really high quality.

I ordered a sweatshirt with a picture of my dogs on. Everything was perfect. The jumper is so fluffy and high quality and the embroidery is really good as well. I pilent have wished for better!

November 18, 2024
Unprompted review
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Reply from MomentsMade

Hi Jessie! Thank you so much for your order and honest feedback. So happy to hear that you love our work. Thank you once again for supporting my small business. Hope to hear back from you soon!


Irwan
Founder

Rated 5 out of 5 stars

Amazing

Great website, customer service and products.

November 19, 2024
MomentsMade logo

Reply from MomentsMade

Hi Simon! Thank you so much for ordering and taking time to leave your honest feedback. So grateful to be able to work on your order. You're so kind! Thank you for supporting my small business!


Irwan
Founder

Rated 5 out of 5 stars

Great idea for a product and the…

Great idea for a product and the quality is amazing. Delivered really quickly too.

November 18, 2024
MomentsMade logo

Reply from MomentsMade

Thank you so much for your order, Ed. It's our pleasure to be working on your order. Thank you for your support to our growing business! Please take care and wish you a great Christmas ahead!

Rated 1 out of 5 stars

Sent out wrong date of what I stated

Sent out wrong date of what I stated

November 18, 2024
MomentsMade logo

Reply from MomentsMade

Good afternoon Graham! Thank you for sharing your honest feedback. I'm sorry to hear that we used the wrong date on your order. I've just found that you sent us an email yesterday and I've reviewed the order that you requested was 13 December 2019, which is XIII.XII.MMXIX embroidery on a Light Grey Hoodie (L) with Pink thread. I can confirm that the design we embroidered for your order was correct. Would you able to send a photo of the order you received to our customer service email (hello@momentsmade.co.uk). Thank you so much!




Irwan
Founder

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Rated 5 out of 5 stars

perfect

perfect, very soft and comfortable. bought as a gift. Great customer service would absolutely recommend

November 18, 2024
Unprompted review
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Reply from MomentsMade

Hi Rhianne, thank you so much for taking time to leave a feedback. Really appreciate this and your support for my small business! Thank you once again, wishing you all the best and a great Christmas ahead!

Irwan
Founder

Rated 5 out of 5 stars

Order x2 Hoodies

Order x2 Hoodies,
X1 charole and x1 in sandy.
Got my order yesterday and wow is all I can say.. when opening up my order I had a look at both hoodies and I love both of them.
There both so detailed with the design I have placed for them.
I'm so so happy with the way they both look and the writing on the arm.
I haven't ordered myself until a few days ago but have heard about the company and have got 1 myself.
The hoodies are beautiful and cute but are personalised enough to make it special.
Can't wait to give it to my 2 best friends for Christmas
I will defiantly be ordering from here again, can't recommend enough

November 4, 2024
Unprompted review
MomentsMade logo

Reply from MomentsMade

So happy to hear this! Thank you so much Alessia once again for supporting our small business!

Rated 5 out of 5 stars

Top quality

I’ve placed four different orders from this company now and I would never consider using anyone else! The highest quality, the best customer service and the fastest turnaround you could ask for!! If the star rating went up to 10, I would still want to give an 11 :)

October 31, 2024
Unprompted review
MomentsMade logo

Reply from MomentsMade

You're so kind! Thank you so much Emily for taking time to leave this review. We're so blessed and grateful to be working on your order again and again :)

I really appreciate your support to my small business!

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