momnt.com Reviews 815

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's ability to patiently and thoroughly explain details and resolve issues. The application process and overall service are frequently described as easy, seamless, and efficient, with consumers appreciating the quick financial support and clear communication regarding loan terms and payments. However, some customers also noted issues related to payment processing, including delays in payments posting, unexpected charges, or difficulties with specific payment methods. A few other people also noted concerns regarding the handling of funded projects.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and friendliness of... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and efficiency of the... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised flexible payment options, easy... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more

Rated 5 out of 5 stars

The process was quick and simple. The only obstacle I ran into was my own credit freeze. The site was clear about the issue and it was easy to resume after temporarily lifting the freeze. I received a... See more

Rated 5 out of 5 stars

I would like to take a moment to recognize Jay, Mont Customer Agent, for his outstanding support. He explained in detail the breakdown of my loan payments, clearly showing how my monthly payments... See more

Company replied

Rated 5 out of 5 stars

Momnt.com was very helpful in providing me fast financial support when my HVAC system went out prior to a snowstorm arriving in a couple a days. I applied for the loan and got a response back in 10 m... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

815 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was an easy process

It was an easy process. The customer service with the Haily was great. As she promised it didn't take long. She answered all my questions and was clearly knowledgeable.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with an associate named ( Anna)…

I spoke with an associate named ( Anna) Anna was kind, patient, clear, the complete professional. Anna was able to straighten out my problem with a payment. As a result I walked away satisfied. Keep up the good work Anna!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Momnt's process was very fast and…

Momnt's process was very fast and efficient. Their employees made this experience very easy and fast. I will continue to do business with them in the future and will let others know that they are wonderful.

September 15, 2025
Unprompted review
Rated 3 out of 5 stars

Obtaining our financing (July 2024) was…

Obtaining our financing (July 2024) was easy and the terms amazing. We have had issues with mailed payments taking up to 60 days to post to the account, and the account statement for September has not yet been posted. When we pay thru the portal payments post that day, so I would not recommend repaying your loan any other way. We are doing everything in our power to pay this loan off well before the end of the promotional period so as to have time for things to go awry and not get stuck with the deferred interest.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly always

Hailey is always helpful . This is the 2nd time we talked with her and she is absolutely amazing and has great customer service. So glad we get her when we call. Thank you Hailey for the best customer service you always give. We appreciate you

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Momnt Welcome Call

Hailey was polite, upbeat and efficient. She asked if I had any questions at appropriate times. It was a short, but effective, call.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Positive, Warm Welcoming

I received a call from Ms. Bonnie from Momnt company. As a first time customer with the company, I felt so rewarding to have been given the opportunity to deal with the company. Ms. Bonnie was friendly, professional and very knowledgeable about the information I needed to know about my business with the company. Her attitude was so positive, that I’m feeling positive that this was the right decision.
Thank You
Jeanetta Lee

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Momnt Staff Member, Jacqueline

Momnt Staff Member, Ms. Jacqueline was understanding and patient with me while I had a bit of a moment in which I voiced my misunderstandings of my Revamp Co. Contract and what the pricing was for on the loan. She explained it to where I understood the pricing. I know I speak a bit rough when I'm frustrated, so I have to say that this young lady was very professional and most of all, patient with me. She also stayed on the phone with me to walk me through setting up my account password for reset and corrected my direct payment to the proper payment amount. Thank you for your professionalism....

September 7, 2025
Unprompted review

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