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Monarch Air Group Reviews 

1,096
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and positive attitude in making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service, noting quick response times and a smooth user experience. The booking process is frequently described as simple, straightforward, and efficient, even for last-minute requests. However, some reviewers were not happy with significant delays, lack of communication regarding issues, and poor service from certain representatives. These occasional experiences included issues with ground transportation, uncomfortable flights, and a perceived lack of effort to resolve problems.

What people talk about most

Service

Customers had positive experiences with service, often describing it as top-notch, first-class, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, responsiveness, and... See more

User experience

People report overwhelmingly positive experiences, with many describing their overall journey as excellent,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arthur found for us the newest jet at a reasonable price. And, he catered the best of food both for the departure and return. He even included my favorite whiskey! When there was a delay for the fl... See more

Rated 5 out of 5 stars

The logistics for the travel synchronized perfectly. The part set up by Monarch meshed with the local transportation the we contracted. The communication between all parties was good. The flight req... See more

Rated 5 out of 5 stars

Thank you Arthur for such a seamless experience working with you for the first time BUT you are definitely my "Go To" jet provider from now forward. You handled my last minute request, manifest add... See more

Rated 5 out of 5 stars

Josh at Monarch Air Group was so great to work with! He was very quick to respond and provided me with several options to suit my client's needs. He helped me coordinate ground transportation and even... See more


Company details

  1. #1 of 7 best companies in Airline
  2. #2 of 24 best companies in Transportation Service

Written by the company

Monarch Air Group - air charter service provider. Charter or rent a private jet with an experienced crew. 24/7 fleet access will comfortably accommodate your travel requirements.

Monarch Air Group - Experience Matters.

Written by the company

On-demand provider of private jet charter.
Leading provider of on demand private jet charter, servicing private families, Fortune 500 corporations Government entities and world leading NGO’s.

Contact info

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4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(1,096)

118 reviews in the last 12 months

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Rated 5 out of 5 stars

We needed to travel on incredibly short notice.

We needed to travel on incredibly short notice in the middle of the holidays and were first time customers, so I was not optimstic. Daria answered my call immediately and found a set of cost-efficient options within a few hours. Along the way, she was in regular contact and extremely responsive to any questions I had. A great experience and I recommend Daria without hesitation.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless and Perfect

Rajiv was wonderful to guide us through everything and to make our experience seamless.
The pilots were great, helpful, super professional.
I will certainly book again!!

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Joao was great. Handled all details flawlessly and very communicative. Pilots, flight attendant and plane all great. All positive. No negative.

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great and professional service

Easy, direct, and professional service from Paul. He was able to get us a quote with a quick turnaround and within the budget that we're looking for. Very easy to communicate and that the team is always trying to make themselves available.

December 20, 2024
Rated 5 out of 5 stars

Outstanding from the start

Outstanding from the start. Call Christian 1st - each and every time. Professional. Highly communicative. Excellent operators. First class. I have used charters before -and this experience blew everyone else out of the water!

December 26, 2024
Rated 5 out of 5 stars

Excellant Flight

Our flight crew went above and beyond. We are moving out fo the country, so had quite a bit of luggage. The crew pitched right in adn got everything loaded, then conducted a sooth, professional flight.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Superb experience

Jake was a fantastic help, super efficient and really polite and got back to me within minutes. Couldn’t have asked for more to be honest.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Jake helped us with a fluid booking, addressing our needs/requests, and the flight crew was exceptional.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Monarch provided an amazing experience

Monarch provided an amazing experience! The plane was beautiful, Brenna was so helpful in communicating the flight details and checking in to make sure everything was handled. The pilot and plane crew were professional and got us to our destination smoothly and efficiently. I highly recommend Monarch and will be using them in the future!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Brenna

Brenna, the travel agent was extremely knowledgeable, helpful and caring. She even got us food for the flight which was truly appreciated.She even got us an Uber when we need a ride.She was very detailed when setting up our trip.She went above and beyond to assist us making this trip amazing.
The flight crew Jay and Danny were very professional putting safety first.The flight was smooth which helped my frail weak mother.They even assisted with the bags and my mother’s wheelchair.
I truly believe this flight helped save my mother’s life.Again thank you so much!!!!

November 26, 2024
Rated 5 out of 5 stars

Renting a private plane for our yearly family reunion

Renting a private plane for our yearly Holiday family reunion was an exhilarating experience from start to finish. The process was surprisingly smooth, thanks to Katrina Thompson, who guided me through every step. When I first arrived at the airport, I was taken aback by the exclusivity and convenience of flying privately compared to commercial flights, which made me and my family feel privileged and unique.

The aircraft was immaculate and well-equipped, providing comfort far exceeding my expectations, including for my beloved dog. The spacious cabin allowed for relaxation and enjoyment, with plush seating and the added privacy perk. I particularly enjoyed the freedom to customize my in-flight experience, from choosing my meal options, such as gourmet dishes or local specialties, to selecting a convenient airport.

The flight crew was not just professional but also friendly. They ensured all my needs were met throughout the journey, including providing the comfort my dog needed for her first flight. Their knowledge and warmth made us feel unique and valued, enhancing the overall experience. I appreciated the flexibility of the flight schedule, allowing me to arrive at my destination on my terms without the hassle of long security lines and layovers.
One downside was the cost, which was significantly higher than flying commercially—a point my wife reminded me of when I booked the plane. However, I felt it was worth the investment for its convenience, comfort, and personalized service. Overall, renting a private plane was a remarkable experience. I highly recommend it to anyone looking to travel stress-free and in style. I can't wait to do it again!

November 26, 2024
Unprompted review

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