Monarchbutterflies Reviews 3

Reply from Monarchbutterflies

May 1, 2026

Thank you so much for your kind words and for your continued support over the years — it truly means a lot to us.

We’re delighted to hear that you’ve had a wonderful experience with both our service and response times. Providing reliable service and support is very important to our team, and we’re grateful for the opportunity to be part of your experience year after year.

If you ever need anything or have any questions, please don’t hesitate to reach out — we’re always happy to assist.

We look forward to serving you again.

Reply from Monarchbutterflies

May 1, 2026

Thank you for your feedback. We take concerns like this seriously and would like to provide additional context for those reading.

Our Terms & Conditions are not predatory. They are standard policies designed to ensure transparency and clarity for customers before an order is placed. They are shared throughout our services, clearly accessible on our website (www.monarchbutterflies.ca/terms
), included on every order invoice, and presented during checkout. Before payment can be submitted, customers must actively confirm that they have read and agreed to these terms—without this confirmation, the system will not allow the order to proceed.

All pricing, product selections, shipping options, and applicable charges are displayed prior to completing payment. Customers are able to review the full order total before submitting their order. Orders are placed based on the selections made at checkout, and payments are processed securely through a third-party payment platform. Once submitted, the payment reflects the exact total authorized at checkout and cannot be manually altered or adjusted on our end.

Due to the nature of our service, which involves live insects prepared specifically for each order, items cannot be restocked or resold once processed. As outlined in our refund policy, this is why orders are non-refundable.

Regarding the concerns about our systems and email communication, we did respond to the emails received. We also made multiple requests for the complete email delivery failure details, including full error messages, codes, and headers. This information is required for our technical team to properly review the matter and, if necessary, open a support ticket with the email provider. To date, despite multiple requests, this information has not been provided, which has prevented us from verifying or investigating the issue further. We remain open to reviewing this if the complete details are shared.

We remain committed to transparency, fairness, and consistent policies for all customers, and we are always open to reviewing any concerns with the required information to better understand concerns and assist.

Should you require any further assistance, we kindly ask that you respond to our emails with the requested information so we can review your concerns in detail and assist you accordingly.

Reply from Monarchbutterflies

May 1, 2026

Thank you for your feedback. We take concerns like this seriously and appreciate the opportunity to provide additional context.

We understand how this may have been unexpected and appreciate you bringing it to our attention.

All pricing, shipping options, and applicable charges—including optional upgrades such as the guarantee of livestock—are clearly displayed during checkout prior to payment. Customers are able to review the full order total, selected shipping method, and all associated charges before completing their purchase. The guarantee of livestock is not automatic and is tied to specific shipping methods that include additional coverage, allowing customers to choose the option that best suits their needs.

We would also like to clarify that there are no additional or hidden charges applied after checkout. Any upgraded shipping options referenced are entirely optional and are not automatically applied or required to complete an order. Customers are free to select the shipping method that best suits their needs during checkout, including options with or without additional coverage.

As outlined at checkout, in our communications, and within our Terms & Conditions, upgraded shipping methods are offered as an option for customers who may prefer faster transit times and added coverage. We may also follow up by email as a courtesy to remind customers of the selected shipping method and offer the option to upgrade; however, this is entirely optional and not required.

Any difference in cost reflects the courier’s pricing for faster or enhanced shipping services based on speed and destination, and is not a charge retained by us.

We understand your concern regarding the timing of your cancellation request. Due to the nature of our service, which involves live insects prepared and allocated specifically for each order, items cannot be restocked or reassigned once processing has begun. For this reason, as outlined in our Terms & Conditions, all sales are final. While orders can be canceled upon request, the applicable refund amount remains $0.00 in accordance with the policy agreed to at checkout and the nature of the service provided. These policies are applied consistently to all orders to ensure fairness and operational integrity.

We also strive to maintain a high level of transparency across our website, checkout process, and communications, and we are always open to feedback. In this case, we made multiple attempts to request clarification and any specific suggestions on how the information could be made more clear or prominent so we could review and improve where possible; however, no additional details or feedback were provided.

We appreciate your feedback and remain committed to transparency, consistency, and continuous improvement. Should you require further assistance, we kindly ask that you respond to our emails with any additional details so we can review your concerns in detail and assist accordingly.