I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
- #46 of 74 best companies in Beauty Product Supplier
- #19 of 56 best companies in Hair Product Store
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great products and fantastic representative!
I love the products and Cher is the best! She is always so positive and helpful with samples and suggestions. It is a pleasure to know her. She represents your products in the best possible way without being pushy and overselling.
July 29, 2025
Reply from MONAT
Kathy,
We appreciate you sharing your wonderful experience! It's great to hear you love the products and value the positive, helpful service. Thanks for your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Catherine,
We're happy to hear that our products work well for you, and we appreciate your feedback regarding our fast delivery service!
I am really happy with the products I’m…
I am really happy with the products I’m using. I’m using the Black Shampoo + Conditioner and the Advanced Hydrating Conditioner. My Market Partner, Mckenzie, has been really helpful also! She always makes sure I get the right product and is so sweet!
July 26, 2025
Reply from MONAT
Denice,
We're happy to hear you are pleased with the products you're using! It's great that your market partner has been so helpful and supportive in ensuring you get the right products. Thank you for sharing!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Excellent product - a little goes a long way
An excellent product — a little goes a long way, so it should last you quite a while.
July 30, 2025
Reply from MONAT
Kim,
We're happy to hear that you find our product excellent and long-lasting. Thank you for your positive feedback; we appreciate it!
I love the support I get with Monat
I love the support I get with Monat, the products are of high quality and with consistency I am seeing results!
July 29, 2025
Reply from MONAT
Paige,
We're happy to hear that you are seeing results and appreciate the support! We value your comments and are delighted you enjoy the products.
Monique is always available for any…
Monique is always available for any questions I may have and is always checking in. Monique is the absolute best!!!!!!
June 28, 2025
Reply from MONAT
Susan,
We are so happy to hear that you appreciate the support you receive! Thank you for sharing your positive experience with us; it means a lot.
Mascara and hair serum didn't live up to the promises
The mascara was clumpy and only came in one color. The hair serum did nothing for my hair growth.
June 12, 2025
Reply from MONAT
Hi Sue, we're sorry to hear that the mascara and hair serum didn’t meet your expectations, that’s definitely not the experience we want for our customers.
We understand how frustrating it can be when a product doesn’t perform as hoped. The mascara is currently only available in one shade, and we appreciate your feedback on both the formula and the color options, this it’s something we’ll be sure to pass along to our product team. As for the hair serum, while many customers see positive results over time, we know that everyone’s hair journey is different, and results can vary.
We also noticed there’s no record of a return request for these items. If your order was delivered within the last 30 days, you're still eligible for a refund under our policy. Please feel free to contact us at CustomerCareUSA@monatglobal.com or call (888) 867-9987, and we’ll be happy to assist you with next steps.
Thank you for being a part of the MONAT Family and for sharing your honest feedback.
My Favorite Conditioner No longer Available
I still think the products are a bit expensive but they are really good products. I’m very disappointed that my favorite conditioner (Nourishing Oil Creme Conditioner) is no longer available and it would be great if the more popular items were on sale more often. Many times when I get a sales email, it doesn’t include the items I purchase.
June 25, 2025
Reply from MONAT
Hi Steph, thank you for sharing your honest feedback. We’re so glad to hear that you enjoy the products, even if the pricing feels a bit high, we truly value your loyalty and input.
We completely understand the disappointment when a favorite product, like the Nourishing Oil Crème Conditioner, is discontinued. We also appreciate your suggestion to feature popular items in more promotions and will be sure to share this with our team.
Thank you for being part of the MONAT family, your feedback helps us continue improving our products and offers!
The beautiful girl who sold to me gave…
The beautiful girl who sold to me gave great information and made ordering easy . Product is amazing
July 2, 2025
Reply from MONAT
Penny Karam,
We're happy to hear that the service and product met your expectations. Thank you for your positive feedback and for taking the time to share.
My hair has always been slow growing…
My hair has always been slow growing and dry. Naturally curly hair is the devil but Monat has given me softness with manageability.
July 29, 2025
Reply from MONAT
Sabra Davidson,
We're happy to hear that our products have made your naturally curly hair softer and more manageable. Thank you for sharing your experience with us!
The consultation was very perfesional…
The consultation was very perfesional and engaging
July 29, 2025
Reply from MONAT
Tracey,
We're glad you found the consultation engaging and professional. Thank you for your positive feedback!
The customer service people are very…helpful
The customer service people are very helpful. They are able to answer questions and provide helpful advice.
June 9, 2025
Reply from MONAT
Beverly,
We're happy to hear that our customer service team was so helpful and provided you with the advice you needed. Thank you!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I love all the products my hair truly…
I love all the products my hair truly grew fast . My hair is strong shiny . Every time I make an order, I receive my order quickly
July 1, 2025
Reply from MONAT
Monica,
We appreciate your kind words about our quick order fulfillment.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I hate the fact that I cannot change my…
I hate the fact that I cannot change my sponsor/helper. My original sponsor left the company so I floated to her upline, a person whom I don’t even know, I rather work with another representative who I am acquainted with.
July 29, 2025
Reply from MONAT
Hi Akeela, thank you for sharing your feedback. We completely understand your frustration. It can be disappointing to feel disconnected from the person assigned to support you, especially when your original sponsor is no longer with the company.
Currently, our system automatically reassigns accounts to the next active Market Partner in the original sponsor’s upline, and we understand that may not always feel like the right fit. While we’re unable to manually change sponsors at this time due to compliance guidelines, we’re happy to help in any way we can to make your experience more positive.
If there’s a specific representative you’d like to work with or be supported by, we encourage you to continue connecting with them directly. And of course, our Customer Care team is always here to support you as well. You can reach us at CustomerCareUSA@monatglobal.com or by calling (888) 867-9987.
Thank you again for being part of the MONAT Family! We truly appreciate you.
Hands down the best products I have…
Hands down the best products I have ever used!! I have been a hairstylist for over 20 years and i have never had a product change my life like this has!!
June 4, 2025
Reply from MONAT
Sheena,
We're happy to hear that our products have had such a positive impact on your work as a hairstylist. Thank you for sharing your experience with us!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Hi Cindy! thank you for reaching out, and happy birthday month! 🎉 We’re sorry to hear you had trouble applying your birthday bonus, but the good news is that your $25 birthday reward is still available in your VIP Wallet and ready to use.
In addition to your birthday bonus, you currently also have three reward coupons available: a $10, $15, and $20 credit. All active and ready to be applied to qualifying purchases. Plus, you’ve earned a free gift, which will automatically be added to your next Flexship order.
If you need help applying any of your credits or completing your order, feel free to contact us at CustomerCareUSA@monatglobal.com or call (888) 867-9987 — we’d be happy to walk you through it.
Thanks for being a valued VIP! We appreciate you and hope you enjoy all your rewards!
Wonderful products
July 15, 2025
Reply from MONAT
Great! Thank you for your great feedback! We are thrilled you love the products.
I love Monat products
I love Monat products! I have fine, thin hair and have been using the Rejuvenique Light and IR Hair Thinning Serum along with Damage Repair Bond Support products and have seen real growth, more fullness and more healthy hair overall. I recently bought the Night Haven Face Cream and it is amazing as well. Loving it all!
July 29, 2025
Reply from MONAT
Kerri,
We're so happy to hear that you love the products!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Hi Helena. We noticed you have two different accounts set up — one as a Retail customer and one as a VIP (both linked to the same email address). To help you access your VIP account, we’ve just sent a password reset to your email.
Please reset your password and try logging in again. If you’re still experiencing any issues, don’t hesitate to reach out — we’re happy to help! You can contact us by email at CustomerCareUSA@monatglobal.com or give us a call at (888) 867-9987.
Looking forward to getting this resolved quickly for you.
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