Great company, easy to reach and easy to work with. Customer service is quite helpful, and even reachable via whatsapp. I have been using their travel insurance for a year now, and quite happy. Also,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more
Company replied
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more
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Mondialcare was the only insurance company I could find that insures people over 80 years old. My mother is in France and while she's waiting for her carte vitale to be approve, she needed to ha... See more
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Company details
- Travel Insurance Company
- Business Insurance Company
- Mobility Insurance Company
- Student Insurance Company
Written by the company
Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.
Contact info
33 Avenue Victor Hugo, 75116, Paris, France
- +33182835626
- contact@mondialcare.eu
- mondialcare.eu
4.7
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Reply from Mondialcare
Recognition of our simplification efforts is essential support for our team, which is doing its utmost in IT to ensure that customer journeys remain as simple, fast and efficient as possible.
Very easy payment process.
August 1, 2025
Reply from Mondialcare
Payments on our site are handled by a high-quality banking partner and we are very pleased to see that you had a positive experience with them.
Seamless and Efficient!
The process of securing our policies was straightforward and easy. Mondial makes it a pleasure!
August 1, 2025
Reply from Mondialcare
Thank you for your comment "Mondial makes it a pleasure!" which could well become a motto for our communication.
Superb customer services
I can't review the Mondialcare claim process as I haven't used it, but the Customer Services responses to my queries before I subscribed to a policy were beyond anything I've experienced from any other company - extremely helpful and virtually immediate.
July 18, 2025
Unprompted review
Reply from Mondialcare
We do our utmost to ensure that our customers who need insurance can do so in the best possible conditions. This has led us to create a customer service team made up of highly educated operators in marketing who are aware of our customers' needs and the attention that should be given to them in marketing a product that guarantees their safety in the broadest sense. Seeing that you recognize this is an important source of satisfaction for our team. Thank you again !
The turnaround time was excellent
The turnaround time was excellent, all done so fast!
July 16, 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your kind words!
We’re delighted to hear that you were satisfied with the turnaround time during your MondialCare subscription. Providing fast and efficient service is one of our top priorities, and your feedback means a lot to us.
We remain at your disposal for any future travel needs.
Warm regards,
The MondialCare Team
Reply from Mondialcare
Thank you very much for your kind words!
We’re truly pleased to hear that you found MondialCare to be a good choice for senior citizens.
At MondialCare, we believe that age should never be a barrier to discovering the world — that’s why our plans are designed to offer comprehensive coverage, even for older travelers, with high age limits and reliable assistance services.
Your feedback encourages us to keep improving and to continue offering peace of mind to all our customers, whatever their age.
We remain at your service for your future journeys!
— The MondialCare Team
Reply from Mondialcare
Thank you so much for your kind message and your strong recommendation!
We’re thrilled to know that you found our service both quick and pleasant — that’s exactly the kind of experience we work hard to deliver every day.
At MondialCare, we believe that getting insured should be simple, stress-free, and human. Whether you're planning a short getaway or a long journey, our team is always here to guide you with responsiveness, professionalism, and care.
Your trust and recommendation are the best encouragement for our team.
We hope to accompany you again soon for your future travels — always with the same efficiency and kindness.
Safe travels and warm regards,
The MondialCare Team
This was good.
July 3, 2025
Reply from Mondialcare
Thank you so much for your feedback!
We’re happy to hear you had a good experience with MondialCare.
Your satisfaction is our priority, and we look forward to assisting you again on your future travels!
I have used this insurance before and am satisfied.
I successfully completed the purchase procedure and hope that this insurance will help me achieve the goal for which I purchased it.
July 1, 2025
Reply from Mondialcare
Your positive appreciation is an encouragement for our team who thanks you for it.
Have always use Mondial Care ever…
Have always use Mondial Care ever since. No problems and easy to contact.
July 1, 2025
Reply from Mondialcare
Thank you for your loyalty!
We’re proud to be your trusted travel insurance partner.
✔️ Smooth experience
✔️ Easy communication
✔️ Peace of mind for every journey
🌍✈️ MondialCare — Travel with confidence.
Quick response and superb support.
Easy to reach support, willing to support me to amend the typo in my contract (date of birth).
Solved in 5 minutes, new contract with corrected data was available in my mailbox shortly after.
Would award extra star for WhatsApp chat, as I prefer text over voice.
June 10, 2025
Unprompted review
Reply from Mondialcare
Our team is made up of multilingual MBA-level individuals, dedicated to providing effective service to our clients. It's always extremely satisfying for them to know that you recognize their efforts. Thank you.
Great-Affordable Insurance with Seamless process
Celia made this process of obtaining travel insurance easy and seamless. Would definitely recomment this company.
June 5, 2025
Reply from Mondialcare
Our IT teams are constantly working to make the customer journey as user-friendly and fast as possible. Thank you for recognizing our efficient work.
Reply from Mondialcare
Thank you to recognize our flexibility it is full developed to enhanced our service to the customers
Schengen insurance
Helpful English speaking personnel easy to contact by phone and email.
Competitive quotation quickly arranged.
May 7, 2025
Reply from Mondialcare
Thank you to recognize the quality of our efforts to satisfy our customers thank you again
excellent service
I had a problem with my trip and they helped me .
I recommend to anyone, their operators are really good and helpful
May 27, 2025
Unprompted review
Reply from Mondialcare
Being helpful is our motto and we appreciate our support
I accidentally left home without…
I accidentally left home without medication. I just need a prescription through a free consultation and no one will assist me. I called for assistance and the person Amelia Dislin that signed me up keeps stating that it’s preexisting so I am not covered. Then she blocked me from communication after I paid over $700. I dont need a diagnosis nor to see a doctor- I have my medical informations - now I’m away without medication- concerned. I keep getting links stating for $150 you can see our doctor. Same with Serenity. Where’s my free consultation? I fell in Paris, France and injured my back and arm - I have no confidence that this insurance will assist me.
May 20, 2025
Unprompted review
Reply from Mondialcare
Dear Madam, We offer you free and unlimited telemedicine in our program. Access to the telemedicine is via the customer area, which was indicated in the subscription brochure. This is the diagnostic service you needed. We are sorry that you did not use the service that solved your problem for free. It seems that you told Amélie Dislins that, having forgotten your medication, you wanted the cost of these medications related to a pre-existing condition.to be covered.
What Amelie explained to you is perfectly correct. You have free access to the telemedicine provider who provides you with a prescription allowing you to repurchase your medications, but no travel insurance contract will pay for treatments "forgotten through carelessness." You mention links talking about $150 our telemedicine service is free and in no case are you charged anything, so I think the links you are talking about have nothing to do with our services. If you need an indication to use the telemedicine service correctly, just call our customer service, they will facilitate your access to telemedicine. This is what we do hundreds of times a day, I think there is clearly a misunderstanding in our common communication, which does not allow you to question a service that works to the satisfaction of all our customers.
Reply from Mondialcare
Merci pour ce commentaire élogieux qui encourage nos équipes à toujours mieux faire. Encore merci pour eux.
I made a few mistakes
I made a few mistakes, than write information for my mother’s travel police. I wrote in chat and support service fixed everything in an hour. You are really great!
May 19, 2025
Unprompted review
Reply from Mondialcare
Thanks for your nice comments. Our teams is always very appreciative of the positive commens of their efforts.
RUN AWAY FROM THIS INSURER !!!!!!
May 15, 2025
Unprompted review
Reply from Mondialcare
""""""""""""""This kind of sentence expressed without any explanation is fully meaningless, and it exposes Mr. Fianacca to defamation proceedings. On top of this Mrs Poynton and Mr Fianacca were indemnified according to the terms of the Insurance policy which is covering all pathology treatment upfront after application of a small copay. We have then been inforlmed that Mrs Poynton and Me Fianacca were covered by the French National Health system (Sécurité Sociale) and have a Carte Vitale. It is incredible to see scammers who get paid twice insulting those who paid them even though they had already been compensated by social security. We are now considering filing a complaint against these filthy thugs.
Very responsive
When I had questions I received rapid responses with half a day. I really appreciated their guidance.
May 14, 2025
Reply from Mondialcare
Your very positive assessment goes straight to our hearts, our team thanks you for it.
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