Mondraker Reviews 

Not existing online costumer service. And even if they eventually replay after several weeks they will redirect you to your local dealer which does not have any information to help you.

In this day and age unacceptable low level of support... Especially for the price of bikes they sell.

Update 31.07.2026 After three full months of waiting for my new bike I still didn't get any info on delivery. Avoid Mondraker and spend your money where they value costumers.

Excellent experience with Mondraker!
My 2016 Mondraker Factor frame cracked during a mountain ride. I contacted Mondraker’s customer service, and they diligently sent me a new 2017 model frame. I was very pleasantly surprised by how quickly they handled the incident and I only recommend them. Where other manufacturers might have avoided responsibility, Mondraker responded in an exemplary manner.

Had a crafty and level rr frame snapped in half on crafty struggled to get this repaired on warranty then battery had 70 % left for 6 months with out use now it over heats needs a new battery at £870 off bosch said no warranty left 180 mile on clock still brand new absolute shocking 14k worth of scrap

Absolute joke of a company. Bought a bike from them via Spokes Online a month ago and it still hasn't come. They don't answer mail or calls. Hopeless, AVOID these clowns.

This company sent me a bike with all linkage bolts stripped. Their customer service is terrible. I filed a complaint and the company has yet to respond. They also cross threaded the water bottle cage bolt. Complete nightmare.

I purchased my Mondraker PrimeX in March 2021 for touring. I'd ridden over 5,500 km when, while parked, the kickstand failed. The bike fell over, and the kickstand tore a hole in the frame. Mondraker's website said that a bike is guaranteed for life if registered, which mine wasn't. Unregistered bikes belonging to the original owner have a warranty of 3 years or 5 years.

Mondraker offered my frame with cosmetic damage and said it was the best they could do. The dealer offered to remount the "new" frame for a fee. I agreed.

The battery cover is a different color than the bike and looks badly mismatched. I was told, "Too bad. You should be grateful that we did this much for you."

I picked up the bike and asked about the kickstand. I was told that I hadn't asked for a new kickstand -- what the (*&(*&** it was the kickstand that tore a hole in the frame in the first place. It will be another two weeks before they can get a kickstand for the bike, and I'll have to drive another 90 minutes each way to have them put it on.

I used to have this cool bike that I was proud of and loved to ride. Now, I have a frame with garish paint and cosmetic damage, a mismatched battery cover, and no kickstand.

Mondraker, you've lost a customer for life.

When I got it, it was a piece of €&@? But after tearing the whole thing apart it’s a miracle. I had massive problems with battery failures 50 Miles away from home in the middle of a wet German autumn forest. Luckily a good friend of mine owns a bike repair shop. I told him to mount a lupine light so he hat to tear apart the whole drivetrain (lol) and now the Mondrakete is like brrrrr. The bike shop is called „Goldner Lenker“ the city is called Jena and the guy is called Thomas. CALL HIM!!! For god sake call him…

Customer support does not exist! I wrote them through their website and on facebook but i never received any answer. Thousands of euros spent on a mtb and no customer support? sorry but it is not acceptable for me.

Really bad experience with Richie Rowland, UK Company Manager for Mondraker who made comments about mental health and search through my social media to use against me. Bad experience and bad image of Mondraker.

WORST Customer Service I have ever had! I bought a DuskR for £5,300 and they cannot even confirm my warranty is registered! Mondraker are very good at marketing thier bikes but if you need any help or assistance under warranty you’ll be left in the cold, I will never purchase a bike from this brand again. My advice, stick with Scott, Giant, Lapierre, I’ve had many of their bikes over the years and they stand by thier warranty and customers!