A system that fails and cannot be corrected
- Buggy interface when re-registering wallets after removal: the system says the wallet “belongs to another profile” — which is not the case. Result: I can no longer use any wallet unless I create a new one every time.
■ Identity verification relies on Onfido. My valid passport was rejected because it supposedly lacked a signature… even though that type of passport doesn’t include one.
- What’s surprising is that there seems to be no way to challenge this. A legitimate document is rejected, the external provider’s decision stands, and the account is closed.
- The process ends up feeling less like verification and more like a system where obvious inconsistencies cannot be corrected.
