The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Payment Service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They always do a good job of making…
They always do a good job of making transactions really easy!!
October 16, 2025
Reply from Monex
Thanks so much for your feedback! We’re glad to hear that our team helps make your transactions smooth and easy. We appreciate your trust and look forward to continuing to support your business!
David T
David T. is great and super easy to work with. Monex rate is reasonable and meets our infrequent needs.
October 9, 2025
Reply from Monex
That’s wonderful feedback, the Monex team makes the process smooth and straightforward for you!
Monex USA provides reliable precious…
Monex USA provides reliable precious metals services with clear pricing and professional guidance
September 24, 2025
Unprompted review
Reply from Monex
Thank you for the kind review! While we don’t offer precious metals services, we are here to assist with any foreign currency needs you may have. Don’t hesitate to reach out!
Your prompt response
September 26, 2025
Reply from Monex
Thank you! We’re glad our prompt response met your expectations. Providing quick and reliable support is always our goal.
Always Exceptional
It is always a pleasure working with Michael. He is always quick to respond and work well together to work out any discrepancies. I appreciate his timely responses and cheerful attitude each time we work together.
October 1, 2025
Reply from Monex
Thank you for your thoughtful review! We’re so pleased to hear that our team provides you with timely support and a positive experience.
Reply from Monex
Thank you for your feedback! We’re glad to know our service has been valuable to you.
Reply from Monex
Thank you! We're happy to hear you had a great experience and enjoyed the communication.
Great customer service !
September 23, 2025
Reply from Monex
Thank you! We’re delighted to hear you’ve had a great experience with our customer service. Your satisfaction means a lot to us!
Reply from Monex
Thank you for your feedback! We’re glad you find our service fast, easy, and secure—that’s exactly what we aim to deliver.
Maybe because the first operacion it…
Maybe because the first operacion it was not be immediately
August 29, 2025
Reply from Monex
Thank you for sharing your feedback. Transaction times vary depending on the currency, timing, and other factors, but we’re continuously working to make the process faster and more seamless. We appreciate your patience and look forward to assisting you again!
Reply from Monex
Thank you for your kind words!
Reply from Monex
Thank you for your kind words! We’re delighted to hear you value our fast, accurate, and timely service. We look forward to continuing to support your needs!
Fast, accurate customer service
My questions were answered quickly and to my satisfaction. My second call was to correct an error I had made in my transaction. It was corrected quickly and accurately.
August 11, 2025
Reply from Monex
Thank you for your review! We’re happy to hear your questions were answered promptly and that our team was able to quickly and accurately resolve the error. We appreciate your trust in Monex USA!
Cost-Effective and Easy to Use
Efficient, cost effective and great customer service with lots of options for small - medium businesses.
August 5, 2025
Reply from Monex
Thank you for sharing your feedback! We’re glad you find our service efficient, cost-effective, and well-suited for small and medium businesses. Offering flexible options and great customer care is exactly what we aim for.
Great customer service is a result of…
Great customer service is a result of great leadership
August 4, 2025
Reply from Monex
Thank you for the thoughtful feedback! We agree—strong leadership plays a key role in creating a culture of excellent customer service, and we’re proud that it shows in your experience with Monex USA.
Always a quick reponse
Working with Monex USA has always been a great experience. The staff our true professionals that response quickly to our requests. Highly recommend.
August 5, 2025
Reply from Monex
Thank you for your kind words! We’re thrilled to hear you’ve had such a positive experience with our team. Our staff takes pride in responding quickly and providing professional service, and we truly appreciate your recommendation.
I was given a lower rate in the past....
July 31, 2025
Reply from Monex
Thank you for your feedback. Currency values naturally fluctuate with market movements, but we’d be happy to review your account and explore your current rate options. Please don’t hesitate to contact your Monex representative directly—our goal is to help you secure the best value possible.
Always available and super helpful and…
Always available and super helpful and professional. They go above and beyond our standard C/S requirements.
July 29, 2025
Reply from Monex
We're thrilled to hear that our team consistently exceeds your expectations and provides the level of support you deserve. Going above and beyond is what we strive for — we truly appreciate your partnership!
Jose and the whole team are awesome
Jose and the whole team are awesome. I have been using your company for twenty years. You are reliable and responsive. I have always had great Agents all these years.
July 21, 2025
Reply from Monex
Thank you so much for your loyalty and trust over the past twenty years! We're proud to hear that the team has consistently delivered reliable and responsive service — it means a lot to all of us at Monex USA.
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