The Monex software is excellent. We pay various firms in multiple currencies and the fact that you separate them out that way, is perfect and keeps errors at bay. Plus the customer service is except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been doing business with y'all for many years. I feel comfortable in y'all being fair to me. Your employe, Peter Stoutjesdijk is very nice and he represents y'all in a fabulous way. I thank... See more
Company replied
Monex's strength is in their customer service. Sometimes their website is a bit clunky, but if you call them, a real person always picks up and they're always helpful. Highly recommended for FOREX and... See more
Company replied
While I rarely speak to the same person twice, the staff at Monex are always anxious to please and oblige. ... but is Monex open to suggestions? How about a monthly statement showing the ending bala... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Payment Service
Written by the company
Monex Global, part of Monex S.A.P.I. de C.V. (“Monex”), specializes in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implements well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
Contact info
United States
- hello@monexglobal.com
- monexglobal.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Greg Lyumkis has been a true…
Greg Lyumkis has been a true professional letting us know all the possible tools available for FX needs. Very knowledgeable and gets the job done !
April 17, 2026
Reply from Monex
Thank you for your wonderful feedback! Helping our clients understand all the available FX tools and solutions is exactly the level of service we strive for. Thank you for trusting Monex!
Reply from Monex
Thank you for your feedback! We’re glad to hear you appreciated the great attention from our team. We truly value your support and your trust in Monex, and we’re always looking for ways to make your experience even better.
Reply from Monex
Thank you for your feedback! We’re glad to hear you value the simplicity of our platform, the support of our staff, and the quality of our service. We truly appreciate your trust in Monex!
Professional fast friendly customer…
Professional fast friendly customer service if needed (Octavio Ballali)
April 16, 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear that whenever you need support, our team provides professional, fast, and friendly customer service. We truly appreciate your trust in Monex!
Performance of Daniel
April 15, 2026
Reply from Monex
Thank you for your feedback! We truly appreciate your trust in Monex!
Easy to use and facilitates the…
Easy to use and facilitates the operation of my business.
April 15, 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear our platform is easy to use and helps support the smooth operation of your business. We truly appreciate your trust in Monex and look forward to continuing to support your needs.
My agent
My agent, Kebar always answered my questions promptly. The online platform is easy and quick.
April 15, 2026
Reply from Monex
Thank you for your kind feedback! We truly appreciate your trust in Monex and look forward to continuing to support you.
Reply from Monex
Thank you for your wonderful feedback! We’re so glad to hear you’ve received fast answers and great service. We truly appreciate your trust in Monex!
Reply from Monex
Thank you for your kind feedback! We’re delighted to hear you received excellent, prompt service and responses. We truly appreciate your trust in Monex and look forward to continuing to support you.
Reply from Monex
Thank you for your feedback! We’re glad to hear your experience was fast and easy. We truly appreciate your trust in Monex!
Excellent service, answered questions, explained what was going on with exchange rate.
My questions were answered with explanations for the exchange rate. Took care of my needs quickly and with knowledge of previous orders.
April 7, 2026
Reply from Monex
Thank you for your thoughtful feedback! We’re glad to hear your questions were clearly answered and that our team provided helpful context around exchange rates. It’s great to know we could support you quickly while keeping your previous transactions in mind. We truly appreciate your trust in Monex!
Follow up service /advice
April 1, 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you value our follow-up service and advice. Providing ongoing support and guidance is an important part of what we do. We appreciate your trust in Monex!
Peter is great
Peter is great. I email the invoice(s) for him to pay and they are paid within 30 min or less.
March 25, 2026
Reply from Monex
Thank you for your great feedback! We appreciate your trust in Monex USA!
Monex review
The request to Monex was a double transaction which was processed quickly and accurately.
March 23, 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear your request was handled quickly and accurately. Providing efficient and precise service is always our goal. We appreciate your trust in Monex USA!
Great Response time
Representative Ade responded promptly to my inquiry regarding our deal.
March 20, 2026
Reply from Monex
Thank you for your feedback! We appreciate your trust in Monex USA!
Good reliable company
March 18, 2026
Reply from Monex
Thank you for your feedback! We’re glad to hear you consider us a reliable partner. We truly appreciate your trust in Monex USA!
ALWAYS ON TIME AND MAKING SURE WE ARE…
ALWAYS ON TIME AND MAKING SURE WE ARE TAKEN CARE OF!
March 17, 2026
Reply from Monex
Thank you for the great feedback! We’re glad to hear our team is consistently on time and taking good care of you. We truly appreciate your trust in Monex USA!
Reply from Monex
Thank you for your feedback! We’re glad to hear you find our service fast, easy, and helpful. We truly appreciate your trust in Monex USA!
It is a good company.
February 20, 2026
Unprompted review
Reply from Monex
Thank you for your feedback. We’re glad to hear you consider us a good company. We always strive to provide a 5-star experience, so if there’s anything we could have done better, we’d truly appreciate the opportunity to learn and improve.
Reply from Monex
Thank you for your kind feedback! We’re glad to hear you’re happy with the service, it’s truly appreciated on our end as well. Thank you for choosing Monex USA!
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