Asda Money Reviews 

10,639
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,977 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of navigating websites and apps, and the straightforward application processes for various services. Many people appreciate the excellent service, often mentioning helpful staff and quick, efficient processes for insurance and credit card applications. Consumers also find the pricing very competitive, noting that the company offers good value for money, especially for insurance products and credit card rewards. However, some customers reported issues with payment processing, specifically duplicate direct debits or problems with manual payments not syncing, leading to frustration and negative credit reporting. A few other people also felt that the pricing was a bit high or that the policies had too many exemptions, making them less comprehensive than desired.

What people talk about most

User experience

People report positive experiences with user experience, consistently highlighting the ease of use for... See more

Service

Users describe positive interactions with service, highlighting it as smooth, reliable, and very good... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some customers expressing satisfaction with the ease... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing for... See more

Application

Reviewers mention positive feedback about the app, highlighting its ease of use and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy access for applying, but still keeps you mindful of what you are applying for, obviously credit. But keeps you to a manageable limit. Clear simple to follow directions for direct debits etc, pay... See more

Company replied

Rated 5 out of 5 stars

Another visit to my local Asda today, to purchase my Euro’s. I never use any other Company and find them to be very good. Always served by very helpful assistants and today Sam was there to serve me.... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure about travel insurance now that my husband and I are now over 70. But the young lady put my mind at rest and explained the different health information I needed to input to get cover. Al... See more

Company replied

Rated 5 out of 5 stars

I was due to collect my travel money today, but received a text to say they were having to close early. That was fine, but then I realised that today is day 4 and my money would be returned if not co... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(10,639)

1,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful

May 24, 2026
Asda Money logo

Reply from Asda Money

Hi Kevin,

Thank you for your great review! 😊

We're delighted to hear that the services provided are helpful. Providing prompt, helpful assistance and a great overall experience for our customers is always our goal. 💚

Thanks for choosing ASDA Money! 💳✨

Best Wishes,
Grace

Rated 3 out of 5 stars

Good overall

Good overall . They don’t offer you any reward points in balance transfers which I think is not fair . I think they need to be more transparent with informing you about this when on the App .

February 23, 2026
Rated 4 out of 5 stars

Very easy to use and order date of…

Very easy to use and order date of items need to be checked

May 30, 2026
Asda Money logo

Reply from Asda Money

Hi Kathleen,

Thank you for your lovely review! 😊

We're really pleased to hear that you’re finding everything very easy to use. Keeping things simple and straightforward for our customers is exactly what we aim for. 💳✨

Thanks for choosing ASDA Money! 💚

Thank you,
Natalie D.

Rated 5 out of 5 stars

Im very pleased with my asda card

Im very pleased with my asda card

May 24, 2026
Asda Money logo

Reply from Asda Money

Hi Susan,

Thank you so much for your great review! 😊

We're delighted to hear that you are pleased with your Asda card and that it is doing everything you want and need it to. Providing a simple and reliable service that meets our customers' everyday needs is exactly what we strive for. 💳✨

Thanks for choosing ASDA Money! 💚

Best Wishes,
Grace

Rated 1 out of 5 stars

Very exspensive this year!

Well, always buy holiday insurance from Asda but.. purchased a policy then cancelled the next day as I got it 50% less very high this time very disappointing!

May 31, 2026
Asda Money logo

Reply from Asda Money

Hi Steve,

Thank you for taking the time to leave a review. We appreciate how frustrating this matter is and we always aim to remain good value. Please reach out if you require any further support.

Best Wishes,
Grace

Rated 5 out of 5 stars

My Asda card

Your instructions was so easy to follow thank you

May 28, 2026
Asda Money logo

Reply from Asda Money

Hi Ann,

Thank you for your lovely review! 😊

We're so pleased to hear that you found the setup process quick and easy, and that you're finding our instructions straightforward to follow. Making things simple and convenient for our customers is exactly what we aim for. 💳✨

Thanks for choosing ASDA Money! 💚

Best Wishes,
Grace

Rated 5 out of 5 stars

Excellent service


Excellent service

May 24, 2026
Asda Money logo

Reply from Asda Money

Hi Anam,

Thank you for your wonderful review! 😊

We're delighted to hear that you've had a positive experience with our service. Providing prompt, helpful assistance and a great overall experience for our customers is always our goal. 💚

Thanks for choosing ASDA Money! 💳✨

Best Wishes,
Grace

Rated 1 out of 5 stars

Probably the worst customer service I…

Probably the worst customer service I have ever experienced.
Credit card had a £20 debit I did not recognise and the only transaction outstanding, no contact or explanation and no visible investigation, just a complete blank even from the chat which is through AI which just says someone will be in touch but after 2 months I give up.

June 7, 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi Mark,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and understand your concerns. We have now reached out to you directly through our in-app Messaging Centre to address this matter.

You can find our message under the More tab > Help.

Thank you again for sharing your feedback.

Thank you,
Natalie D.

Rated 5 out of 5 stars

i applied for this card filling the…online form

i applied for this card filling the application was straightforward plenty of communication advised of when my card was sent out and arrived promptly after that

May 30, 2026
Asda Money logo

Reply from Asda Money

Hi Debbie,

Thank you for your lovely review! 😊

We're really pleased to hear that the application process was straightforward, that you received constant communication and that your card arrived promptly. It’s great to know everything is in place and ready for you to start using your card for your shopping. 💳✨

Thanks for choosing ASDA Money! 💚

Best Wishes,
Grace

Rated 5 out of 5 stars

Had cover for years and luckily never…

Had cover for years and luckily never needed it until recently. I needed recovery from Dolgellu to the midlands this was done in to parts due to distance. Both recovery companies were excellent and ASDA breakdown kept in touch throughout hopefully i wont be needing it anytime soon but feel assured by my recen5 experiance. Car issue was the camshaft rail.

May 26, 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi Lee,

Thank you for taking the time to leave a review. We are glad to hear that you had a good experience and was rescued safely.

Best Wishes,
Grace

Rated 5 out of 5 stars

Switch transaction

May 30, 2026
Asda Money logo

Reply from Asda Money

Hi,

Thank you for your lovely review! 😊

We're so pleased to hear that you're finding your card straightforward to use. Making things simple and convenient for our customers is exactly what we aim for. 💳✨

Thanks for choosing ASDA Money! 💚

Best Wishes,
Grace

Rated 5 out of 5 stars

It’s a really great service to be fair…

It’s a really great service to be fair xx

May 30, 2026
Asda Money logo

Reply from Asda Money

Hi Richard,

Thank you so much for your great review! 😊

We're delighted to hear that you find the service is really great and is doing everything you want and need it to. Providing a simple and reliable service that meets our customers' everyday needs is exactly what we strive for. 💳✨

Thanks for choosing ASDA Money! 💚

Best Wishes,
Grace

Rated 5 out of 5 stars

Very good service

Very good service. Listened to what I wanted and ensured good explanation was given. Very pleased

May 23, 2026
Asda Money logo

Reply from Asda Money

Hi Kanaklata,

Thank you for taking the time to leave a review. We are glad to hear that you experienced good customer service and that the team listened and explained thoroughly.

Best Wishes,
Grace

Rated 5 out of 5 stars

Excellent very easy to use and save…

Excellent very easy to use and save time to pay cash with card it’s very easy

May 22, 2026
Asda Money logo

Reply from Asda Money

Hi Anees,

Thank you for your wonderful review.

We are glad to hear that the card was easy to use and saves you time. Making things simple and convenient for our customers is exactly what we aim for. 💚

Thank you for choosing Asda Money 💳✨

Best Wishes,
Grace

Rated 5 out of 5 stars

The card arrived very quickly

The card arrived very quickly and I was told that the pin would be seen on line. The direct debit has been set up and I will use the card when I next do my shopping.

May 28, 2026
Asda Money logo

Reply from Asda Money

Hi There,

Thank you for your lovely review! 😊

We're really pleased to hear that your card arrived quickly and that you found the setup process straightforward, including setting up your direct debit and accessing your PIN online. It’s great to know everything is in place and ready for you to start using your card for your shopping. 💳✨

Thanks for choosing ASDA Money! 💚

Thank you,
Natalie D.

Rated 5 out of 5 stars
Asda Money logo

Reply from Asda Money

Hi Jackie,

Thank you for your lovely review! 😊

We're so pleased to hear that you found the setup process quick and easy, and that you're finding your card straightforward to use. Making things simple and convenient for our customers is exactly what we aim for. 💳✨

Thanks for choosing ASDA Money! 💚

Thank you,
Natalie D.

Rated 5 out of 5 stars

Great company and prompt customer…

Great company and prompt customer service

May 28, 2026
Asda Money logo

Reply from Asda Money

Hi There,

Thank you for your wonderful review! 😊

We're delighted to hear that you've had a positive experience with both our service and customer support. Providing prompt, helpful assistance and a great overall experience for our customers is always our goal. 💚

Thanks for choosing ASDA Money! 💳✨

Thank you,
Natalie D.

Rated 5 out of 5 stars
Asda Money logo

Reply from Asda Money

Hi Paul,

Thank you so much for your great review! 😊

We're delighted to hear that your card is doing everything you want and need it to. Providing a simple and reliable service that meets our customers' everyday needs is exactly what we strive for. 💳✨

Thanks for choosing ASDA Money! 💚

Thank you,
Natalie D.

Rated 5 out of 5 stars

Easy to navigate website with extremely…

Easy to navigate website with extremely good prices for travel insurance. Always use asda travel. I particularly like you can just click a box if you want the documents in the post. Unlike other companies where you have to email them separately to have this option. Superb

May 28, 2026
Asda Money logo

Reply from Asda Money

Hi Darryl,

Thank you for taking the time to leave a review. We are glad to hear that the website was easy to navigate, that you find the prices good and that the option to have documents posted to you suited you. Thank you for your positive feedback.

Best Wishes,
Grace

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