Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are... See more
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We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are... See more
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We have used Moneypenny for a long time. The service is always impeccable, and the team is professional, friendly and helpful. The response times from the team are consistently fast. Alongside the s... See more
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Company details
Written by the company
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contact info
United Kingdom
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Invaluable Service, Moneypenny
The Moneypenny service is valuable to any scaling business. I have found the service provided and my interactions with the team, such as Morgane, Sarah, Kate and Jane to be 5 star, for the reason they have all tried to adapt to the business needs we sought.
September 18, 2026
Unprompted review
Great onboarding experience setting up MS Teams
Great onboarding experience with Thomas & Sophie - setting up the MS Teams connection, for visibility and calls with the Moneypenny team. Many thanks for your support in getting this all set up.
September 18, 2026
Extremely efficient
Tom was extremely efficient and super (if not overly prepared!) for our call.
All was resolved as far as Moneypenny could assist, and accurate advice given
September 16, 2026
Reply from Moneypenny UK
Hi Matt,
Thank you for taking the time to leave such a kind review.
I'm really pleased I was able to help and that we could get everything resolved from our side. I always prefer to be as prepared as possible before a call, so I'm glad that came across positively!
It was a pleasure speaking with you, and I'm delighted the advice provided was clear and helpful.
Thanks again for your feedback and for choosing Moneypenny.
Best wishes,
Tom
Reply from Moneypenny UK
Thanks so much for your kind words! We're pleased to hear you've found us helpful and responsive whenever you've had a query. We really appreciate you taking the time to leave a review.
The Moneypenny Team
Eve was so easy to talk too
Eve was so easy to talk too. Great communication and a really prompt response. Actioned everything I asked for. Excellent service!
September 16, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for the lovely review! I'm so pleased I could help and that you were happy with the communication. Your feedback is greatly appreciated and means a lot. Thanks again - Eve
Reply from Moneypenny UK
Thank you for your kind feedback. We're delighted to hear that our support gives you peace of mind. We truly appreciate your support!
Been really happy with Moneypenny so…
Been really happy with Moneypenny so far. Smooth setup and efficent staff.
September 8, 2026
Reply from Moneypenny UK
Thank you for your kind feedback! We're delighted to hear that you've been happy with your experience so far. It's great to know that the setup process was smooth and that our team has made a positive impression. We appreciate you taking the time to share your experience and look forward to continuing to support you! 😊
All the Moneypenny staff have been…
All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particular shout outs to Louise W, Charlie G, Aaron W, Tayla G and our current account manager Lilly-A S who has been a delight since she has been appointed to our account.
September 9, 2026
Reply from Moneypenny UK
Thank you for your fantastic feedback. We're delighted to hear that our Live Chat team has been so supportive. We'll be sure to pass on your kind words to the team. We truly appreciate your partnership and look forward to continuing to support you!
Sound understanding our of business…
Sound understanding our of business needs and responsive to our queries and requests
September 9, 2026
Reply from Moneypenny UK
Thank you very much for this review!! Always here to support you and your business
We recently switched to Moneypenny for call answering services
We recently switched to Moneypenny for our call handling and the whole process has been smooth from day one. The onboarding was well organised and clearly explained, and since going live the service itself has been excellent — professional, consistent, and reassuring to have in place. As a fire safety consultancy, how our calls are handled genuinely matters, and Moneypenny has given us confidence that nothing gets missed. Would happily recommend them. Thanks from the Fletcher Risk Management team.
September 9, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your wonderful review and recommendation. We're delighted to hear that the onboarding process was smooth and that our service is giving you confidence that every call is handled professionally. It's a privilege to support your team, and we look forward to continuing to work with you.
The Moneypenny Team
Amazing service from the whole team at…
Amazing service from the whole team at Moneypenny who have been fundamental to the growth of my business. Always professional and supportive. Highly recommend them.
August 25, 2026
Reply from Moneypenny UK
Thank you for taking the time to leave such a wonderful review. We're thrilled to have played a part in your business journey and look forward to continuing to support your success.
Amazing Service and very easy to use…
Amazing Service and very easy to use big support to our businesses.
Highly recommend to other businesses.
Referral scheme is very fruitful :)
Thanks Kate, El and team for your continuous support
September 8, 2026
Reply from Moneypenny UK
Thank you for your wonderful review and recommendation! We're so pleased to be supporting your business, and we'll make sure Kate, El and the team see your kind comments.
The Moneypenny Team
Reply from Moneypenny UK
Thank you for your kind words Linda! We're so pleased you had a great experience with our team.
The Moneypenny Team
Help with using app to call back…
Help with using app to call back clients using our office number.
August 28, 2026
Reply from Moneypenny UK
Thank you for your review! We're delighted we could help you get set up and make it easy to call clients back using your office number. If you ever need any further support, our team is always happy to help.
The Moneypenny Team
We've had a great experience with…
We've had a great experience with Moneypenny. Well organised and reliable service.
August 24, 2026
Reply from Moneypenny UK
Thank you for taking the time to leave a review Oscar. It's great to hear that you've found our service well organised and dependable. We look forward to continuing to support you.
The Moneypenny Team
we have been using Moneypenny for over…
We have been using Moneypenny for over 5 years now and are very happy with their service.
September 4, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your continued trust in Moneypenny. We're delighted to hear you've been happy with our service over the past five years. We really appreciate your loyalty and look forward to supporting your business for many more years to come!
The Moneypenny Team
Extremely organised and very…
Extremely organised and very helpful...exactly what you need when you are trusting another organisation to deal with your customers.
August 26, 2026
Reply from Moneypenny UK
Thank you for the lovely feedback! It's great to hear our team has given you confidence that your customers are in safe hands.
The Moneypenny Team
Amazing!
We’ve had a great experience with Moneypenny and have been really impressed with the service they provide. Ellie, our Account Manager, is always friendly, helpful and responsive. She takes the time to provide us with useful information, understand our needs, and genuinely looks out for what is in the best interests of our company. We really value the support and service we receive from Ellie and the wider Moneypenny team.
September 2, 2026
Unprompted review
Reply from Moneypenny UK
Hi Liv, thank you so much for your kind words, its such a pleasure and so much fun working with you and the team, and I'm delighted to hear that you have such a positive experience too.
Your feedback genuinely means a lot to me, and I'll be sure to share it with the wider team. Thank you for taking the time to leave a review! Ellie
We have used Moneypenny now for a…
We have used Moneypenny now for a number of years now and been very happy with the level of service ....with a brief but inforamative email sent to us straight after the call. We believe Laura is our PA now and we are more than happy with that
Thanks - John Roberts
September 2, 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your lovely review, John! We're delighted to hear you've been happy with the service over the years. Laura will be thrilled to receive your kind feedback. We really appreciate your continued support and look forward to supporting you for many more years to come
The Moneypenny Team
I just don't trust them
I phoned up the number published on their website to enquire about the service and the agent told me that their "sales department" deals with those kind of enquiries. I was then faced with questions about my business including number of staff, sector...etc.
I started getting annoyed because with so many questions it had the stench of corporate data harvesting and backing and not a business that is local. I pulled the plug, demanded my data was deleted and left the call.
Turns out ECI, an Amercican company acquired a substantial investment share of Moneypenny UK.
Personally, I will not use corporate backed firms who act for completely unregulated systems in the absence of any form of genuine informed government to hold their data harvesting actions to account. There are quite literally tens of thousands of hard working people out of work thanks to AI and corporate policies. I will spend my money elsewhere where it changes local communities for the better.
September 2, 2026
Unprompted review
Reply from Moneypenny UK
Hi Jonathan,
Thank you for taking the time to share your feedback. We're sorry to hear that your initial experience left you feeling uncomfortable. The questions regarding your business, such as company size and sector, are only asked so that we can connect prospective clients with the most appropriate member of our New Business team and ensure any recommendations are relevant to their needs. We never intend for these questions to feel intrusive or create a negative first impression.
We appreciate your comments and will review this part of our enquiry process internally, as we want every interaction to feel helpful, transparent, and welcoming from the outset.
While we respect your decision, we would genuinely welcome the opportunity to speak with you directly, answer any questions you may have about how we handle information, and discuss how we could support your business. If you would be happy to continue the conversation, please contact me directly at amy.dawson@moneypenny.co.uk or you can ask to speak to me when calling 0345 123 3700.
One point I'd like to clarify, ECI Partners is a UK investment firm, and Moneypenny remains a UK business, headquartered here in Wrexham, with our founders still closely involved in the company today. The people you speak to, and the people who answer calls for our clients, are based here.
Thank you again for taking the time to share your feedback and for giving us the opportunity to reflect on your experience.
Kind regards,
Amy Dawson
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