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Money Wellness Reviews 

4,486
•
TrustScore 5 out of 5

4.8

Credit Counseling Service
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Review summary

Created with AI, based on recent reviews

Considering 1,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, understanding, and helpfulness, often making them feel at ease and non-judged during a sensitive process. Many reviewers highlight the excellent service and user experience, noting the quick processing of applications and the overall ease and clarity of their journey from start to finish. However, some customers also noted significant difficulties with communication, reporting ignored emails, unreturned calls, and long hold times. A few other people also felt that the staff could be rude or pressured them into decisions, which sometimes added to their stress.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, understanding,... See more

Service

Customers had positive experiences with service, with many reviewers expressing gratitude for the help... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy, simple, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting initial positive experiences but subsequent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only enquired about a certain debt i had, the same day i had a 2 hour phone call that not only sorted out all the debts i had, it also found me some i didnt even know i had! Money wellness all... See more

Rated 5 out of 5 stars

Money Wellness handled my Debt very professionally and quickly. I was very nervous when i rang them, as i felt ashamed of getting into debt. The call handler was very understanding and explained every... See more

Rated 5 out of 5 stars

Very Very professional from start to finish, made the process so easy to follow. It took MW just 9 days from 1st contact to getting my DRO approved, thank you so much to the whole team.

Rated 5 out of 5 stars

Money wellness made it easy & understandable to apply & collect all relevant paperwork, my DRO was put in place really quickly. Such a massive weight lifted, highly recommend

Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,486)

1,572 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very helpful company

Very helpful company
Very grateful for all the support given to help me get my debts in order and relief that I have support now with this
Thank you 🙏

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service from a great organisation

I was incredibly anxious about the process, I had left it a long time to start.
I needn’t have worried though, Money Wellness are brilliant. Particularly Sam, my advise. Sam immediately put me at ease. They listened carefully to everything I said, gave me the best advice. Most of all, Sam was incredibly empathetic which made the process easy, something I had not anticipated. The world needs more Sams.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I had never heard of money wellness…

I had never heard of money wellness before until someone i know mentioned it and told how much it had helped them with there debts they then recommended me to get in touch aswell and its the best thing I've ever done having a DRO has helped me so much with all my debts and everyone I've spoken too in regards to the debt relief order have been so understanding and helpful I feel like a big weight has been lifted off my shoulders with not having to worry now definitely recommend

February 5, 2026
Unprompted review

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