Money Wellness Reviews 

4,404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and non-judgmental approach, which made them feel at ease and confident. Many people highlight the exceptional customer service, noting that advisors are very helpful, understanding, and explain everything clearly, making complex processes easy to comprehend. The overall service is frequently described as amazing, efficient, and highly recommended, with many feeling a significant reduction in stress and anxiety after engaging with the company. However, some customers also noted significant issues with contacting the company, reporting difficulties getting through on the phone, unanswered calls, and unreturned messages. A few other people also felt that the service was poor, citing missed appointments, incorrect information, and a lack of follow-through, which caused considerable distress and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

People report positive experiences with customer service, highlighting the kindness, understanding, and... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending it... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

Rated 5 out of 5 stars

The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,404)

1,489 reviews in the last 12 months

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Rated 5 out of 5 stars

I cant even begin to tell how happy I…

I cant even begin to tell how happy I have been with the service. I was so scared to even discuss my debts with anyone but they made me feel so much better and there was zero judgment.
I feel like a huge weight has been lifted.
Thank you so much.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable customer service assisting…

Reliable customer service assisting clients with an empathy. I was embarrassed to go through the DRO process that has happened due to the course of my life, however; my Advisor assisted me with no judgement and with an empathy. THANK YOU MW.

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I told the people my situation and they…

I told the people my situation and they never judge me for it they gave me plenty of options to help me out financially and they have explained its amazing and sent documents as I have trouble remembering and they did that for me to help they all went above and beyond for me thankyou all so much

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Anna from Wellness was amazing

Anna from Money Wellness was amazing. She listened attentively without judgement and helped me finally take control of my finances after years of neglect.
Thank you Money Wellness and Anna!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Well thanks to money wellness i have…

Well thanks to money wellness i have been able to sort my self out and be able to regain my control over my financial difficulties
they have taken such a tremendous burden from my back and i owe them my sanity!

they helped me understand and didn’t rush or treat me like a fool! all questions- answered!
all worries- solved!
all happiness regained

they are the heart and soul of this corrupt world with the chance to help and they have done so
i pray for all their lives to be filled with splendour

thank you so much!
liam

March 19, 2026
Unprompted review

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