Mon Lit Cabane Reviews 7,560

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Can't rate the goods yet as I haven't opened them (just received them). But the website is a disaster, can't access it but just getting stuck at Cloudflare. Tried several browsers, home IP with wifi a... See more

Company replied

Rated 4 out of 5 stars

I needed to choose a bed for my son from the items which are in stock and to be delivered in 48 hours (he started to climb from cot). so for us time was really important. even though the item was... See more

Rated 5 out of 5 stars

Beautiful bed with excellent quality! Absolutely nothing to complain about. All my friends love it when they see it and even want to buy the same one. It’s worth every penny. My husband sleeps there... See more

Company replied

Rated 5 out of 5 stars

I had, and I am still having, an excellent experience with Mon Lit Cabane. I bought a few things, and they all have the quality I was expecting, which was great. The website is well designed, and easy... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Maker

Written by the company

Mon Lit Cabane est une entreprise familiale française basée au Pays Basque fondée en 2017, et désormais leader de la vente de lit cabane en Europe. Le catalogue des produits s'enrichit de semaine en semaine. Aujourd'hui Mon Lit Cabane compte plus de 80 modèles de lits, 10 modèles de matelas, 30 modèles de tipis, une vaste collection de jouets en bois, un univers entièrement dédié aux accessoires de puériculture et des milliers de décorations.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have purchased a lot of items from…

I have purchased a lot of items from this company. Beds, wall decorations, soft furnishings. Everything is top quality, arrives quickly and the company are very easy to deal with. Have never had a bad experience and would highly recommend.

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Company was great

Company was great, slight delay initially with the bed frame, stayed in contact the whole time

Once it arrived there was a block missing and they had it out to me in 3 days

February 10, 2024
Unprompted review
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Rated 1 out of 5 stars

incorrect delivery address

destination address shared to delivery company is not the same as what i entered in order, that leads to infinite delivery routing. when reached to customer support and shared details about the problem all i got was "Roberto left the chat" without any answers or suggestions.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

It was really good experience

It was really good experience! Have been informed about stage of my order from start to finish. Order was delivered as planned. Really happy of the purchase! Bed was delivered in two packages on same day.
Good quality product made in Poland. Just be aware, if you choose natural wood, as this wood is not covered by any varnish or oil, which I didn’t find too practical for my child bedroom. But after assembling, nice, fresh smell of wood was around my house for weeks!
Happy 🙂

Edit:
Would like to add that no tax or duty has been added to my order at all.

February 23, 2024
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Reply from Mon Lit Cabane

Dear Adrian,

Thank you for sharing your positive experience with us! We're delighted to hear that you are happy with your House Bed L !

We take pride in offering high-quality products, and we appreciate your feedback regarding your natural wood bed.

If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Elena, Customer Support at Mon Lit Cabane

Rated 1 out of 5 stars

I've made an order of 2 beds

I've made an order of 2 beds, on the 4t of Feb 2024. Is as supposed to be delivered by the 18th of March.It was my kids birthday present (they did not get it obviously). Every time I asked about my order I got the very sure answer that I would for sure receive my order... comes the 18th nothing. I ask once, twice, 3 times these people finally tell me they don't even have my order registered!! They haven't made it, they haven't looked into my order all the times I asked... And I did ask a lot! This is beyond bad customer service. So still waiting and they obviously can't even give me a date. (and yes, they did happily charged me)

March 21, 2024
Unprompted review
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Rated 4 out of 5 stars

Although a piece arrived broken

Although a piece arrived broken, the contact that I had with the company when waiting for my new part was prompt and polite. The cot is excellent quality - very happy.

February 21, 2024
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Reply from Mon Lit Cabane

Dear Anne,

Thank you for your positive feedback! We are delighted to hear that you are pleased with your Stella Cot. We love it too! ;)

We're glad to know that despite the inconvenience caused by a broken piece, our customer service team promptly and courteously assisted you. Your positive feedback is always encouraging, and I will definitely share it with our team.

Thank you once again for your trust, and we look forward to serving you again soon.

Elena, Customer Support at Mon Lit Cabane

Rated 3 out of 5 stars

Quick delivery, Bad Manual instructions

Delivery was done quick, material is good, the bed is beautiful but the building process was a nightmare. Screws too short, bad instructions ( made IKEA instructions look good) and it took us 3 days to finish due to that.

February 19, 2024
Rated 5 out of 5 stars

Lovely cot

Lovely cot, exactly the vintage feel I wanted. Well made!

February 15, 2024
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Reply from Mon Lit Cabane

Dear Emily,

Thank you very much for your kind words and positive feedback. We are delighted to hear that our cot provided you with the vintage feel you were looking for.

We take great pride in crafting our products with care and providing exceptional quality, and it's rewarding to see that this has been appreciated.

Once again, thank you for your positive feedback. We look forward to serving you again in the future.

Elena, Mon Lit Cabane Customer Service

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Rated 5 out of 5 stars

I recommend

Arrived in promissed time. Beautifull bed. Easy to build.
Chat with customer support during purchase was really helpfull and answered all my questions.
I will always consider Mon Lit Cabane in my next choice.
Kind Regards.

February 1, 2024
Rated 4 out of 5 stars

It looks and smells great

It looks and smells great. Very well polished materials. Our daughter loves it.
It would be nice if it was delivered faster (took more than one month) and the delivery costs for the accessories are too expensive.

February 1, 2024
Rated 4 out of 5 stars

Great Bed

Great Bed, I especially enjoy the height of the upper bed which leaves ample space below.

Only drawback is that the bed slates are not easily mounted, requiring screwdriving the plastic bits holding each slate one by one directly into the wooden frame, questioning the durability of it and chances of replacing a damaged slate. Another system would have made it 5 stars.

January 23, 2024

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