I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more
I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more
Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more
2.7
Poor
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a cutting board for a wedding…
Ordered a cutting board for a wedding gift, didn't get it for almost 3 weeks and then it was too late for it, also cutting board was very small. Assumed it would have been bigger. Emailed to ask if I could return it, and haven't gotten an answer.
September 30, 2022
Advertisement
Ordered a monogrammed flag with address…
Ordered a monogrammed flag with address to use in front of our home. The monogram itself was nice but the flag material was very thin and cheaply looking. I think the flag should have printed the address on both sides.
September 29, 2022
Gifts came out better than I expected!!
Gifts came out better than I expected. Shipping was great. Gifts were much appreciated and liked. Great job!!!!
August 27, 2022
Very nice baby blankets
Very nice baby blankets, love the look and the feel. Very good job guys!!!
August 8, 2022
Advertisement
nice style but material is low quality
This is a very nice style with beautiful colors but very low quality of material. The fabric is of poor quality (very Thin)
August 5, 2022
What I received was not what I sent in.
August 5, 2022
College pups
We had pillows made with two photos of our dogs— they turned out great and are the perfect addition to our son’s college pile. :)
Thanks!
August 4, 2022
Advertisement
I ordered several items and we are so…
I ordered several items and we are so happy with them. Good job MonogramOnline.
August 3, 2022
The items were shipped quickly
The items were shipped quickly, and the pictures were perfect
July 31, 2022
Never received monogrammed pillowcase…
Never received monogrammed pillowcase although company said it was delivered. Sent a trace and found company had put incomplete address for shipping. Was reordered and arrived after my granddaughters visit. I requested shipping cost to be refunded because I then needed to Mail to my granddaughter in Missouri… never received refund or apology!
July 27, 2022
The sequin throw pillow is stunning
The sequin throw pillow cover is exquisite! Well done!
July 24, 2022
Advertisement
The flag was better than I expected and…
The flag was better than I expected and also for the price it is great quality! I will definitely order again
July 24, 2022
I ordered a monogramed flag
I ordered a monogramed flag. Came printed on one side only and I can see thru it!!! Pathetic!!!!! I'll never order from them again!!!
July 19, 2022
Unprompted review
I was very Happy
July 7, 2022
Advertisement
Not happy at all
The picture I was using, they must of stretched it to use and I can't barely see what the picture was. I am very disappointed in my order. I will not use them again.
July 3, 2022
Exactly what I wanted.
July 1, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.