False advertising, totally! Advertising showed distant objects brought into focus. Yea right… only light magnification. Of course, made in China. No attachment to a phone camera. No way to get your... See more
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An absolute scam. My starscope arrived with NO magnifying lens. Multiple e-mails later, no resolve. Waste of money
My order was placed without review or confirmation. Checking account was debited. I immediately tried to cancel by phone. I was told I would be referred to a “ retention specialist” and would be conta... See more
Company replied
I would give a negative score if it let me ,,,I ordered the starscooe monocular been 6 weeks never received .. I sent an email cause no number available Yo call , they replied can’t find any info on... See more
Company replied
Company details
Written by the company
Starscope Monocular telescopes lets you shoot telescopic photos on your smartphone. Advances in computer-designed lens elements have made it possible to create lenses with stunning color accuracy and tack-sharp details, all at a price that would have been impossible just a few short years ago! The high-performance light-transmission optics in the Starscope allow you to view and photograph scenes in absolute razor sharpness – no matter where you go.
Contact info
United States
- monostarscope.com
1.2
Bad
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Placed an order for a Starscope
Placed an order for a Starscope, which then doubled at invoice. I went into discussions & cancelled the order within ten minutes of the order. I await the refund of £118.92 for a Starscope & phone mount.
Very unnerving.
March 21, 2022
Unprompted review
Reply from Starscope
Greetings, David! I am sorry to hear that about your experience with our ordering website. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
Stay clear of this
Stay clear of this, what a waste of money. The zoom is not what they advertised could do better with my iPhone. Absolute con.
March 17, 2022
Unprompted review
Reply from Starscope
Hello Liz,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that your experience was not satisfactory. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from Starscope Customer Care
Reply from Starscope
Hello johnbarrow! Sorry to hear your experience didn’t quite match your expectations If you’re open to discussing your experience further, kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
I ordered 2 plus the phone kit
I ordered 2 plus the phone kit. Only got one.
February 22, 2022
Unprompted review
Reply from Starscope
Greetings, Andrew! I am sorry to hear that you only received 1 unit instead of 2 units. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
I haven't received my item yet but the…
I haven't received my item yet but the support has been very good.
February 18, 2022
Unprompted review
Reply from Starscope
Hello K Hawes! Thank you so much for this great 4-star review. We really appreciate your help to share the word about our products and services.
This monostarscope is useless.It was…
This monostarscope is useless.It was bought as a christmas present and the receiver has returned it to me. Very embarrassing. Now I believe I am to be out of pocket in posting them back!!! Give this a very wide berth!
February 17, 2022
Unprompted review
Reply from Starscope
Greetings, Carolyn! I am sorry to hear about the experience you had with the product. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
After ordering three star scopes my…
After ordering three star scopes my items were not shippped. I had to call costumer service to have my items shipped . She was very polite and more than helpful ... thank y’all for that ... in a world where a good portion of so called good people are lying , scamming and manipulating it brightens my day to see that there are still a good people that are willing to solve problems instead of create them. Thank y’all again !!! However there is a small issue . The way the starscope is advertised on y’all’s page led me and still leads me th believe that the phone attachment Is / was included . I still need the phone attachment and am interested in purchasing them .
February 17, 2022
Unprompted review
Reply from Starscope
Hi, Kyle! I am sorry to hear that the product did not satisfy your expectations. I want to help you resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
never got my order
February 15, 2022
Unprompted review
Reply from Starscope
Hello Robert,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that you have not received your order. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from Starscope Customer Care
I had questions regayrding my shipment
February 15, 2022
Unprompted review
Reply from Starscope
Greetings gfrau,
We appreciate your 5-star review! I am here to assist you regarding your query about your order shipment. For me to properly assist you, kindly provide me your order number. I look forward to your reply.
Monique from Starscope Customer Care
Starscope advert is misleading.
Delivery slow but as described when I orders. The items are not as described and all the wonderful zooms on the advert could not have been made with this piece of hit, as it is fixed magnification. The phone connection is not positive enough and I gave up trying. I requested a refund and after one attempt to offer me 30% off i received return details and the kit is now back on its way to USA>
February 14, 2022
Unprompted review
Reply from Starscope
Greetings, Ken! I am sorry to hear about your experience with the Starscope. Let me take this opportunity to provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
Very accommodating
The Monocculars did not fit the plan I intended for them, so customer service very kindly refunded my money for 4 of them. Thank you.
February 13, 2022
Unprompted review
Reply from Starscope
Hi Kristi!
Thank you for sharing your feedback regarding the Starscope you ordered. Glad to hear that you had a pleasant customer service experience. We look forward to doing business with you again in the future.
Stay safe!
Monique from Starscope Customer Care
customer service great product…
customer service great product unfortunately a lie more like 1.1 x magnification my phone is better. 10x is complete nonsense.
February 9, 2022
Unprompted review
Reply from Starscope
Greetings, Garry! I am sorry to hear that your experience with the Starscope was not satisfactory. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from Starscope Customer Care
I've been waiting for my husband's…
I've been waiting for my husband's Christmas gift since early December. All I've gotten are form apologies. I was told earlier on my items were shipped. Then I was told I had received a tracking number, nope. Then that the problem was on the West Coast. Can't speak with anyone, can't get a reply, can't get anything but a crappy apology offering to sell me something else at discount. Something else I'll never see. This is nothing but a con. I don't expect I'll ever receive what I ordered and will never get a refund. I believe that as Beaver Cleaver said. " I've been tooken"
February 6, 2022
Unprompted review
Reply from Starscope
Hello Ann! We are sorry to hear that your order was still not received. For us to properly assist you in regards to shipping update, kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from Starscope Customer Care
If I could give this 0 stars I would
If I could give this 0 stars I would. Like so many written before me, this place is truly HORRIBLE. I too ordered one of their products for a Christmas Gift 2021...It is now 2022 and NO product delivered. There is no real way to contact what they call "Customer Service". No active phone number, no address of the business, no way to track the order. When someone does contact you via email, it is a form response with a bogus apology and an offer to purchase another item at a discounted price!!!! I have written several requests for a refund, only to be disregarded or told my complaint/concern will be elevated priority level to be resolved. ALL LIES. These people are thieves! EVERYONE who has the misfortune of doing business with them should write a report to the FTC...and then of course take the time to write your bank about the purchase from this fraudulent company.
February 2, 2022
Unprompted review
Reply from Starscope
Greetings, Mary! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Monique from Starscope Customer Care
I was very satisfied with the customer service
I was very satisfied with the customer service. They kept me updated every couple of days. I realized the product was stuck on the west coast. I’m very impressed with the product it self. Works well with my iPhone XR & seems to be made of top quality materials.
February 1, 2022
Unprompted review
Reply from Starscope
Hi Patrick,
We really appreciate you taking the time to share your 5-star rating with us. We are happy that you loved the Starscope you ordered. It is our goal to provide you with quality, yet affordable products! We look forward to do business with you again in the future. Have a great one!
Stay safe and healthy!
Monique from Starscope Customer Care
Useless
Useless, avoid this company like the plague. I ordered this item as a birthday gift. Despite assurances that it has been shipped, processed etc. I'm still waiting. If you attempt to cancel the order on their site Norton displays a msg saying the site is a known threat, then when you find a way to email you go back and forth with countless apologies from them only to be told at the end that because the item has been shipped a return or refund is not possible. After reading other reviews on Trustpilot it seems to be very common. Con Artists is the term that comes mind. PLEASE, PLEASE, PLEASE save your time and money and give this a company a very wide berth.
January 31, 2022
Unprompted review
Reply from Starscope
Greetings, Brian! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email with regards to the order's shipping status. I look forward to your response.
Monique from Starscope Customer Care
The Starscope monocular does not…
The Starscope monocular does not provide the zoom or magnification advertised. In fact my standard binoculars are better. Do not waste your money on this product. I've returned my order for a refund but the website warns that they may not receive the returned goods so let's wait and see.
January 30, 2022
Unprompted review
Reply from Starscope
Hello Theresa! Sorry to hear your experience was not satisfactory. We would like to make sure that your concern is properly addressed. We have sent you an email to assist you with your return. Please feel free to reply to our email if you have any other questions and clarifications.
- Keeshia from StarScope Customer Care
Very sad experience
Very sad experience. Ordered monocular for Xmas and now February and still no order received. Am told it is on its way or been shipped and neither is true. USPS has not yet received the product. Company will not accept phone calls and states order cannot be cancelled. What kind of nonsense is this? Will contact Bank fraud unit next week. William Smith
January 29, 2022
Unprompted review
Reply from Starscope
Hello William! We regret the inconvenience caused. We would like the opportunity to talk and assist you further about the status of shipment. Kindly provide us the full name and email address that you used when you placed your order. We are looking forward to your response.
- Keeshia from Starscope Customer Care
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE. DO NOT PURCHASE FROM THIS COMPANY. I ordered these products as gifts in September. When I repeatedly asked them to cancel what could not be shipped, they just ignored me. 17 email exchanges without one single personal message, just form emails with no content. This is no way to run a business. I will now spend 3 months trying to return what I did not want to buy.
January 29, 2022
Unprompted review
Reply from Starscope
Hello M OMaille! Thank you for your review. I’m sorry to hear your experience. If you’re open to discussing your experience further, we would like to assist you with your returns. Kindly provide us the full name and email address that you used when you placed your order. We are looking forward to your response.
- Keeshia from Starscope Customer Care
Great product
Its a shame you go so many bad reviews because you have a great product. The monostarscope is exactly as described. Its not your fault all the supply ships are parked outside the LA docks waiting entry.
January 28, 2022
Unprompted review
Reply from Starscope
Greetings Elizabeth,
We are incredibly grateful that you took the time out to leave us a 5-star review. It's much appreciated! We are glad that your experience with the Starscope has been superb! Thank you for choosing us, and we look forward to serving you for many years to come!
Stay healthy and take care!
- Monique from Starscope Customer Care
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