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Monrelle: A womenswear brand celebrating inclusivity and individuality. Discover high-quality, unique clothing designed to empower every woman, all at accessible prices.
United Kingdom
2.8
6 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still not waiting on a reply to my emails about the missing order. I paid for next day delivery and still am yet to have a confirmation of being sent. They have though taken my money!
Reply from Monrelle
Hi Grace,
I'm sorry you've left a negative review.
I have contacted you through Trust Pilot to locate your order/contact details.
We will look at this immediately for you.
Mel x
Been waiting for a refund for over a month now with all emas going unanswered. Would not recommend using this company at all.
Reply from Monrelle
Hi Nadine,
I'm sorry you've left a negative review.
I have contacted you through Trust Pilot to locate your order/contact details.
We will look at this immediately for you.
Lauren x
Impressed with the speedy delivery & value for money provided. My dress was perfect on me, very flattering and easy to wear.
Reply from Monrelle
Thank you so much for your review! We’re thrilled to hear that you had such a positive experience with Monrelle. Your kind words mean the world to us. Thanks Lidia x heretohelp@monrelle.com
I ordered a dress from this company on Thursday 24th April.
No email to confirm the order however they have taken the money from my bank account and I have not received the dress.
I have now emailed them eight times and tried contacting them on social media but received no response whatsoever.
There is no contact number so no way of getting in touch!
I hold no hope of receiving my order or a refund!
Disgraceful!
Reply from Monrelle
Hi Sharron,
I'm sorry you've left a negative review.
I have contacted you through Trust Pilot to locate your order/contact details.
We will look at this immediately for you.
Lauren x
Hello i dont trust this website given specific events that has happened in my life. Have caution as something is very suspicious. I just randomly stumbled upon this website after having all of my information hijacked.
Loved all my clothes, as advertised, good quality and a good fit. Delivery was as advertised. I will be ordering again soon!
Reply from Monrelle
Thank you so much for your review! We’re thrilled to hear that you had such a positive experience with Monrelle. Your kind words mean the world to us.
Thanks
Becci x
heretohelp@monrelle.com
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