The service and return policy made it simple to order and gave assurance that the product can be return with a small restocking fee. The part I ordered didn't work for the chair as I wasn't aware how... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We got the part quickly! After being off the road from my e scooter for over a month, I am now back out there getting things done and enjoying my mobility! The part was out of stock for a whil... See more
Company replied
The staff was knowledgeable, helped me to feel comfortable in explaining my concerns. Provided me with feedback when I needed it. The responses were rapid and appropriate. I felt like I was a person a... See more
Company replied
What we thought was a old lift sleep chair going useless with button to recline and go back not working half the time and the manufacturer appears not in business anymore. Then we seen you apparently... See more
Company replied
Company details
Written by the company
Monster Scooter Parts is a leading online retailer of replacement parts, accessories, and components for mobility scooters, power chairs, electric scooters, gas scooters, mini bikes, ATVs, go-karts, and other small personal and recreational vehicles. Founded in 2005, we've built one of the industry's most extensive parts catalogs — over 20,000 SKUs shipping from our Colorado warehouse — serving individual owners, caregivers, and professional repair shops alike. We're proud to support the mobility community with a deep selection of replacement parts for mobility scooters and power chairs, including batteries, chargers, controllers, motors, tires, and more, helping customers maintain their independence and extend the life of equipment they rely on every day. Alongside this, we carry thousands of parts for recreational vehicles, from electric scooters and mini bikes to ATVs and gas-powered scooters, covering everything from routine maintenance items to performance upgrades. What sets Monster Scooter Parts apart is our commitment to service. Our U.S.-based customer support team is available by phone, email, and chat to help customers find the right part the first time, and we stand behind every order to make sure our customers are taken care of. With detailed product information, knowledgeable staff, and two decades of experience, we make sourcing replacement parts simple and dependable. Through www.monsterscooterparts.com, we proudly serve customers across the United States and Canada, with international shipping available on request.
Contact info
Galley Road 5045, 80915, Colorado Springs, United States
- monsterscooterparts.com
4.6
Excellent
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was awesome and worked…
Everything was awesome and worked right, I just wish that I'd gotten My order a little quicker. They're awesome though, very friendly.
August 14, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful review! We’re so glad everything worked perfectly and that our team was friendly and helpful. We apologize that your order took a little longer than expected, and we truly appreciate your patience and your business!
Advertisement
Easy ordering fast shipping
August 12, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad you found ordering easy and that your order arrived quickly. We appreciate your business and hope to serve you again!
Order received in good condition
My experience was a pleasure one. My
package came in a timely way. It was in very good condition. I will certainly use it in my next traveling
August 15, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful review! We’re so glad your order arrived on time and in great condition. It means a lot to know you had a pleasant experience, and we hope it serves you well on your next travels! Safe travels!
Suddenly needed a scooter part
Suddenly needed a scooter part, immediately thought of Monster, went to their site, found my previous order and ordered 2 parts. They arrived earlier than expected and I did the installation in like 10 minutes. My wife was happy which is my goal in life. Thanks Monster!
August 12, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the fantastic review! We love hearing that you were able to quickly find your previous order, get the parts you needed, and have them installed in no time. And most importantly, we’re glad we could help keep the wife happy! Thanks for choosing Monster Scooter Parts!
Quick Shipping, Great Products!
The products shipped in good time, and they work great!
August 10, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the great review! We’re glad your products arrived in a timely manner and are working great. We truly appreciate your business and hope to serve you again in the future!
Advertisement
The people there helped me with a bunch…
The people there helped me with a bunch of things related to my 25 year old scooter. It’s still running even though Go go stopped making parts for it. I did what they said might help and their suggestions worked.
August 12, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful review! We’re so glad our team could help you keep your 25-year-old scooter running. It’s great to hear that our suggestions worked and that you’re back up and running! We truly appreciate your business and are happy to be part of keeping your scooter going.
not a good return policy
too big and long too much trouble to return plus you keep the shipping.
August 1, 2026
Unprompted review
Reply from Monster Scooter Parts
We’re sorry the item didn’t work out and that the return process was frustrating. We understand that return shipping costs can be disappointing, especially with larger items. We appreciate your feedback and will take it into consideration.
Everything I have ordered has been the…
Everything I have ordered has been the correct part with no issues because of the assistance I got from their customer service departmen and the delivery time was better that I expected. I Highly recommend Monster Scooter Parts.
August 14, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you so much for the wonderful review and recommendation! We’re thrilled to hear our customer service team has helped you find the correct parts every time and that your orders have arrived even sooner than expected. We truly appreciate your continued business and trust in Monster Scooter Parts!
Old lady LOVES it!
Much bigger prettier bell than I bought elsewhere that cost twice as much.
August 1, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you so much! We're thrilled you found our bell to be both prettier and a better value! We really appreciate you choosing Monster Scooter Parts and sharing your experience!
Advertisement
Be very careful ordering from monster…
Be very careful ordering from monster scooter parts. Ordered tubes. One clearly had a defect. With a small hole. They will not honor the products they sale.
August 6, 2026
Unprompted review
Reply from Monster Scooter Parts
We’re sorry to hear you were disappointed with this purchase. We did review the photo you provided to the manufacturer, and based on the appearance of the damage, they determined that it was not a manufacturing defect covered under their warranty. We greatly apologize for any inconvenience this may have caused.
The right thing is you sell good parts…
The right thing is you sell good parts for my Pride Victory-10 scooter.
Thank you, so much!
August 13, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you so much for your kind words! We’re glad we could help you find the right parts for your Pride Victory 10. We really appreciate your business and your feedback!
Aaron went above and beyond to help…
Aaron went above and beyond to help with my issue. He is an excellent customer service representative! Thanks again!
August 12, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful feedback! We’re so glad Aaron was able to go above and beyond to help. We’ll be sure to pass along your kind words to him!
The service and return policy made it…
The service and return policy made it simple to order and gave assurance that the product can be return with a small restocking fee. The part I ordered didn't work for the chair as I wasn't aware how old the chair was for the same brand/model. The return process was a breeze and I greatly appreciated this. This is a good company to do business with.
August 3, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful feedback! We’re glad our return process made things easy when the part didn’t work for your chair. With older equipment, there can sometimes be variations even within the same make and model, so we’re happy we could make the return process as smooth as possible. We really appreciate your business and kind words!
Advertisement
Good customer service, but tire didn’t fit.
Customer service was good when I *called* to change my online order after a mix-up on my end.
Reviews said the tire was great on their vintage Schwinn bike, I couldn’t get the tire on the wheel at all. Guess that’s why they are discontinued?
August 6, 2026
Unprompted review
Reply from Monster Scooter Parts
Thanks for your feedback! We’re glad our customer service team was able to help with your order. We’re sorry to hear the tire didn’t work out for your bike. We appreciate you giving us a try and sharing your experience!
Great replacement for my Go Go Elite…
Great replacement for my Go Go Elite Traveller. Came with all the screws; batteries went in easily. Item as described.
August 10, 2026
Unprompted review
Reply from Monster Scooter Parts
Thanks for the great review! We’re glad the replacement was a perfect fit for your Go-Go Elite Traveller and that everything was included for an easy installation. We appreciate your business!
A place to by electric wheel chair parts
Web site is easy to maneuver prices are fair and direct shipping is great. I have been back to Monster Scooter Parts a few times for repair parts.
August 5, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for coming back to us! We’re glad you find our website easy to navigate, our prices fair, and our shipping convenient. We really appreciate your continued business!
did not fit my mobility scooter at all
August 7, 2026
Unprompted review
Reply from Monster Scooter Parts
We’re sorry to hear the part didn’t fit your mobility scooter. We’d be happy to help determine what went wrong and find the correct part if possible. Please reach out to our Customer Service team so we can assist!
Advertisement
parts arrived 2 day early
parts arrived 2 day early. all parts fit perfectly. scooter was up and running in minutes!!
August 7, 2026
Unprompted review
Reply from Monster Scooter Parts
That’s what we like to hear! We’re glad your parts arrived early, fit perfectly, and got your scooter back up and running in no time. Thanks for the great review!
I Highly Recommend This Company!!
The representative, Cyrus his name is, was very informative in helping me to get the correct part which works very well.
July 26, 2026
Unprompted review
Reply from Monster Scooter Parts
Thanks so much for the great review! We’re glad Cyrus was able to help you find the correct part and get you taken care of. We’ll be sure to pass along your kind words!
These folks have excellent customer…
These folks have excellent customer service and are very knowledgeable of their products. I worked with a young lady who understood that I ordered the incorrect part and she had a replacement part sent out immediately. Delivery was quick too
August 2, 2026
Unprompted review
Reply from Monster Scooter Parts
Thank you for the wonderful review! We’re so glad our team was able to help get the correct part sent out quickly. We really appreciate your kind words about our customer service and product knowledge! We hope to help you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.