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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and broad selection of products, often finding them to be among the best in the industry. The eCheck payment process is frequently described as flawless and efficient, with orders often expedited once payment clears. However, some people were dissatisfied with significant shipping delays and a lack of communication regarding order status. There are also concerns about product quality, with some customers receiving items that did not match descriptions, such as tarnished coins or incorrect quantities. A few other people also felt that the customer service was unhelpful when issues arose, leading to frustration and canceled orders.

What people talk about most

Product

Consumers find product to be ambiguous. While some customers praise the quality and selection, noting that... See more

Order

Users describe ambiguous interactions with order. While some customers find the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and fair... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues such as hidden charges,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

These guys were my go to online seller for gold and silver....until recently. Dozens of orders flawless, but then the market went haywire, and now I am waiting nearly a full month to get delivery on... See more

Rated 3 out of 5 stars

I would agree with most the other negative reviews regarding their shipping and verification process. It leaves lots to be desired. Quick to take the money VIA E check but then sits in their verificat... See more

Rated 3 out of 5 stars

Similar to other reviews I've seen, I've been working with Monument Metals for years and have always been happy with my deliveries. All of that's changed whether due to volatility or they just did... See more


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Seems that it takes forever to get your…

Seems that it takes forever to get your merchandise. After an extended check clearing period now my order is just sitting in the shipping que now. It’s been there for three days. I called twice and spoke to 2 different people on 2 different days. They told me it would be shipped “today or tomorrow”. Well it has not happened yet. It seems they have no idea on when it will be shipped. And I’m starting to wonder if it will ever be shipped.

Update:
You have heard my complaint. Instead of playing games and “wondering” if I received my shipment yet. You should focus more on fulfilling you orders in a more timely fashion. This was my first order with you company and you are, by far, the slowest in fulfilling orders of any company I have dealt with. So accept that reality or change it.

February 15, 2023
Unprompted review
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Reply from Monument Metals

Sorry to hear you weren't pleased. I trust you received your material as we haven't heard back from you. If there is anything else we can do in the meantime let us know!

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Rated 5 out of 5 stars

Order arrived today

Order arrived today; Coins are beautiful. Packing was professional and discreet. Best place to order I have found. Will order again.

February 11, 2023
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Rated 1 out of 5 stars

placed order 1/27/2023 buy gold and silver

placed order 1/27/2023, gave my account number to your rep. with check codes. Check cleared 1/30. I was told on Friday 2/3 I would get mailing information that day or Monday. Today is Tuesday 2/7, a lady manager said you should get your mailing date by Thursday? I was dealing with another company in the past thinking your service would be good, but to my surprise it was a bad choice ! After this experience with your company I will return to Money Metals . When they promise you a date you get it.

February 7, 2023
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Reply from Monument Metals

Hi there! Sorry to hear you weren't pleased. I show that this order took two business days beyond your payment clearing to ship. I apologize for the delay. If there is anything else we can do to help let us know!

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Rated 2 out of 5 stars

All 10 2022 Silver Canadien Maples…

All 10 2022 Silver Canadien Maples leaves were loose from their flips and scratching each other tumbling around during transit. Also my package was shipped from Maryland to Seattle before coming to Florida. Whereas the usual course is Fredrick, MD to Linthicum, MD to Jacksonville, FL then Pensacola, FL. Main problem being the first described.

February 4, 2023
Monument Metals logo

Reply from Monument Metals

Hi! Thanks for your order with us. Sorry to hear your coins were damaged after getting the runaround from USPS. Since seeing your message, we have tried to get in touch with you via phone and email to no avail. We'd be happy to replace these for you. Please contact us ASAP and we will get this corrected for you. Thanks again!

Rated 5 out of 5 stars

First Order with More to Come

This was my first order/experience with Monument Metals. The ordering process was easy, and they kept me informed every step of the way up to the delivery at my front door. Excellent experience and absolutely no complaints. Received what I ordered.

February 4, 2023
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Rated 5 out of 5 stars

PREMIUMS & CUSTOMER SERVICE IS A+ !!

CUSTOMER SERVICE IS A+ !!

BEST PREMIUMS ONLINE !!

I've ordered 4 or 5 times at this point with no incident..
( over 100 ozt )

I couldn't be more pleased with the quality and care I've been given up until now..

I will continue to be a proud customer of Monument Metals...

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Best quality and price!

Best quality and price on silver and gold coins so far. The prices are nearly unbeatable apposed to other online dealers and I've never received a scratch or milk spotted coin or bar. I recently had a bad experience ordering some random date 1/4 oz gold maples at another extremely popular online Bullion store and they looked like someone was trying to make gold street art with them, they were in horrible shape and the price was only a few bucks cheaper than buying BU. Never again. From now on I'm doing most of my online shopping here at Monument Metals .

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

I order metals once a month

I order metals once a month. I look at multiple sites for the best price for what I want and almost always end up buying from Monument. Never had an order issue and everything has made it to me still looking shiny. :)

January 28, 2023
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