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Monument Metals Reviews 1,259

•
TrustScore 3 out of 5

2.9

Gold and Silver Trading Company
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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and broad selection of products, often finding them to be among the best in the industry. The eCheck payment process is frequently described as flawless and efficient, with orders often expedited once payment clears. However, some people were dissatisfied with significant shipping delays and a lack of communication regarding order status. There are also concerns about product quality, with some customers receiving items that did not match descriptions, such as tarnished coins or incorrect quantities. A few other people also felt that the customer service was unhelpful when issues arose, leading to frustration and canceled orders.

What people talk about most

Product

Consumers find product to be ambiguous. While some customers praise the quality and selection, noting that... See more

Order

Users describe ambiguous interactions with order. While some customers find the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast shipping and... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers praise the competitive and fair... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers reported issues such as hidden charges,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

These guys were my go to online seller for gold and silver....until recently. Dozens of orders flawless, but then the market went haywire, and now I am waiting nearly a full month to get delivery on... See more

Rated 3 out of 5 stars

I would agree with most the other negative reviews regarding their shipping and verification process. It leaves lots to be desired. Quick to take the money VIA E check but then sits in their verificat... See more

Rated 3 out of 5 stars

Similar to other reviews I've seen, I've been working with Monument Metals for years and have always been happy with my deliveries. All of that's changed whether due to volatility or they just did... See more

Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Monument Metals is a family-owned precious metals and rare coin business headquartered in Frederick, MD. The firm's owners are veterans of the numismatic and bullion business, with nearly three decades of combined industry experience. After trading exclusively in the wholesale end of the marketplace, the principals of Monument Metals began selling to the general public in 2014. We pride ourselves in buying effectively, operating efficiently and maintaining low overhead. The result is our ability to offer excellent pricing--almost always better than the largest online retailers or local coin shops. Our industry experience and connections allow us to deliver high-quality coin and bullion products at ultra-competitive prices.

Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

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Rated 5 out of 5 stars

Great prices on bars

Monument has been in my select rotation of online bullion dealers for the last couple years. Usually have great deals on silver bars and always delivered as advertised so far. I check them weekly for deals and fun silver in stock

January 12, 2023
Rated 5 out of 5 stars

Fair premiums

Fair premiums
Prompt shipping
Always got quoted ship dates on pre-ordered items. I deal with 5 bullion dealers, you are consistently the best of the bunch.

January 16, 2023
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Rated 5 out of 5 stars

Best value in brokers!

I find Monument Metals to ship fast, have the most accurate on-time spot price, and have the best prices with reasonable premiums. I've bought more from Monument Metals than from any other dealer.

January 11, 2023
Rated 5 out of 5 stars

A great company to order from

A great company to order from. I received exactly what I ordered at a good price. Delivery was fast and packaged professionally. I will definitely order from again.

January 16, 2023
Rated 5 out of 5 stars

"Discover the Best Prices and Service on Precious Metals at Monument Metals!"

Monument Metals is a great source for all your metal needs. Their competitive pricing and extensive product lineup make them a great choice for any project. They have a wide selection of metals, including silver, gold and more. The quality of their products is top-notch and their customer service is excellent. They are always willing to answer any questions you may have. I highly recommend Monument Metals for anyone looking for quality precious metals at competitive prices.

January 11, 2023
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Rated 5 out of 5 stars

Great Service and Prices

As usual, my experience purchasing from Monument was great. Ordering on their website was easy and my items were delivered fast and well packaged. They have some of the best prices for online bullion dealers. I will continue to buy from Monument.

January 3, 2023
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Rated 5 out of 5 stars

Excellent products

Excellent products, always received whatever I purchased. The e check service is a bit slow but is a terrific pay system. I really like the new web site.

January 9, 2023
Rated 5 out of 5 stars

My Go-to Online PM Dealer

Consistently lower prices than other sites. It’s uncommon to find any place cheaper for the same product. No problems with items received. You get what you’re promised. Time between ordering product (with eCheck) and receiving it is a little long (10-14 days) but not out of line as compared to other sites. Monument is my go-to.

January 4, 2023
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Rated 5 out of 5 stars

The Best

Best prices, excellent selection and fast shipping. One thing that stands out amongst a lot of bullion dealers is their customer service. In a word, outstanding!! You can’t go wrong with Monument Metals!!

January 14, 2023

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