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3.2

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TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Don't bother trying to order from this website in the UK

Saw some attractive looking clothing accessories for men on this website. Tried to order a couple. My various credit cards were declined. Tried GooglePay instead. This took me into a "test environment" using a Visa card that is either fake or owned by Google to pay for the goods and have them despatched to Google Mountain View HQ in California.

AI tells me this is a classic test protocol for setting up a payments system and checking it is working. "Payment" is made using real customer details, but for an order that is later cancelled when the transaction is voided.

So it seems the monzoro.com checkout is stuck in test mode and cannot currently accept real payments. (I dared not try my bank debit card, but I highly doubt that would have worked either.)

Three problems here; two real, one potential.

First real one: UK customers can't shop here. I wasted a good deal of time trying to get through checkout before diagnosing the likely source of the problem.

Second real one: I've now sent five emails to two verified addresses for the company. None have been answered. Customer service seems to be non-existent.

Third, potential, one: initially, I was so concerned about the failed payments, I quickly checked with Visa and elsewhere to make sure this wasn't all some kind of scam, eg for fraudulently harvesting credit card details.

It doesn't appear to be. AI says the company has a decent reputation (presumably outside the UK, lol). It also has a legit registration at Companies House. And I could find no evidence of scammed customers online.

But you wouldn't know any of this from trying to shop on the site from the UK. Like me, you may end up both frustrated and alarmed by the prospect that you might be another victim of a fake merchant website.

My advice? Don't bother till they get their act together and sort their payments system.

If that ever happens, I'll update here and tell you how it went.

June 22, 2026
Unprompted review
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