mood.london Reviews 

552
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff for providing warm, personalized recommendations and ensuring a wonderfully welcoming atmosphere during their shopping trips. Consumers also truly love the extensive selection of unique, sophisticated fragrances that feel luxurious and consistently receive glowing compliments throughout the day. However, some people mentioned that certain purchased scents faded quickly and did not last nearly as long as expected on the skin. A few shoppers also experienced frustrating issues regarding damaged items, leaking bottles, and unhelpful support when attempting to resolve problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the unique, high-quality fragrances and... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising knowledgeable and welcoming... See more

Quality

Customers shared immense satisfaction with quality, highlighting that the fragrances smell divine, feel... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable staff for providing... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more

Company replied

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more

Company replied

Rated 5 out of 5 stars

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more

Rated 5 out of 5 stars

Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(552)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

The range of Mood is amazing

The range of Mood is amazing, the different oud, fragrance you get and oils is amazing. The smell is so different and lasts longer than anything else i have had. I experienced this in Milton Keynes about September time (2025) the people working there we're friendly and very helpful.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

What’s not to love

What’s not to love? Ok, it’s probably more expensive than your average designer fragrance but let’s face it, mood isn’t average! It’s insane! I use my husband’s, my husband uses mine and when you’ve sprayed, it last agesssss, I’m taking open up your wardrobe when you’ve sprayed it, hung your blazer in there weeks’ ago and you can still smell it ages! It’s an investment dahlings! Blonde maracuja is the one 👌

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Stunning perfumes

The fragrances are absolutely amazing. Love them all. Highly recommend for gifts for daily use, any occasions. Lasts long and smells superb. Keep up the good work guys.

November 1, 2025
Unprompted review
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Rated 1 out of 5 stars

I will never ever buy from them again…

I will never ever buy from them again .. 👎I’ve been a regular costumer and have bought a lot of perfumes from them last one I bought which was a 100ml 150£ the top of the perfume after every spray was leaking took pictures and videos the same day I received it I sent them to them many times they never reply back !! Avoid them go and buy some proper ones from serious perfume makers

December 27, 2025
Unprompted review
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Reply from mood.london

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate you bringing this to our attention, especially as a valued returning customer.

At Mood London, we take great pride in the quality of our fragrances and the service we provide, and it’s important to us that every customer feels supported. We would very much welcome the opportunity to review this issue and ensure it is resolved appropriately for you.

Please do reach out to us directly at customerservice@moodlondon.co.uk, where our dedicated customer care team will be pleased to assist further.

Team Mood

Rated 5 out of 5 stars

I recently bought the gift set for my…

I recently bought the gift set for my parents and Tracy wokring at the Mood London booth in Edinburgh at the st james quarter was so helpful and kind. All the memebers working on the 24/12/2025 were so friendly and approchable. I will be back.

December 24, 2025
Unprompted review
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Reply from mood.london

Thank you so much for taking the time to share your lovely review.

We’re delighted to hear that Tracy and the team at our St James Quarter store in Edinburgh made your experience such a positive one, especially during the busy Christmas period. Providing warm, attentive service is something we take great pride in, and it’s wonderful to know the team looked after you so well.

We truly appreciate your kind words and look forward to welcoming you back to Mood London again soon.

Team Mood

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml…

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it better. Their fragrance's last all day and are beautifully balanced when you layer them up.
I was served by Abbas from the Cardiff team whose energy is always so warm and bubbly. Cardiff team overall are always welcoming and attentive. Highly recommend to everyone

December 17, 2025
Unprompted review
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Reply from mood.london

Thank you very much for taking the time to share such kind feedback.

We’re truly delighted to hear how much you’re enjoying Toffee Leather, and it means a great deal to us to know that our fragrances and oils continue to meet your expectations in both quality and performance. Your comments on longevity and layering are especially appreciated, as this is a key part of the Mood London experience.

We’re also pleased to hear your lovely words about Abbas and the Cardiff team. We’ll be sure to pass this on, as recognising our team members for their warmth and attentiveness is incredibly important to us.

Thank you again for your recommendation and continued support. We look forward to welcoming you back to Mood London very soon.

Team Mood

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Rated 5 out of 5 stars

Bianca the Professional

I’d like to start off by saying how amazing the staff are at Mood Brent Cross were, but Bianca in particular.

She is an absolute professional, very knowledgeable and has nothing short of excellent customer service.

She assisted me with fragrances that not only suited me but complimented me as an individual.

I’d highly recommend you visit her and I’m sure you won’t be disappointed.

December 21, 2025
Unprompted review
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Reply from mood.london

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear such wonderful feedback about the team at our Brent Cross store, and especially about Bianca. She truly embodies the level of professionalism, knowledge, and attentive service we strive to deliver, and it’s lovely to know she was able to guide you towards fragrances that felt personal and perfectly suited to you.

Your kind recommendation is greatly appreciated, and we’ll be sure to share your feedback with Bianca and the team. We’re pleased to know your visit left such a lasting impression.

Team Mood

Rated 1 out of 5 stars

This company took my money

This company took my money, sent out a product to the wrong address and was unwilling to help get a replacement sent. Advised me that in fairness to everyone else, they are unwilling to help me. Poor customer service

December 19, 2025
Unprompted review
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Reply from mood.london

Hi Brett,

Thank you for taking the time to leave a review.

We’d just like to clarify that while the item was delivered to the wrong address, it was delivered to the exact delivery address you entered at checkout. We were only made aware of the address issue after the delivery had already taken place.

We appreciate you sharing your feedback

Team Mood

Rated 5 out of 5 stars

Mood, Milton Keynes

Visited the Mood counter in Milton Keynes today, we were served by Daniel - what a wonderful person he is, so helpful, polite and charming. Made the whole experience a pleasure. Thank you Daniel!

December 13, 2025
Unprompted review
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Reply from mood.london

Thank you very much for taking the time to share your feedback.

We’re delighted to hear about your visit to our Milton Keynes store and that Daniel made such a positive impression. His helpfulness, politeness, and warm approach are exactly what we aim to offer every customer, and we’re pleased he made your experience such an enjoyable one.

We’ll be sure to pass on your kind words to Daniel, and we truly appreciate you choosing Mood London.

Team Mood

Rated 5 out of 5 stars

Habibah was very helpful for my needs…

Habibah was very helpful for my needs showed me exactly what type of aftershave I was looking for.Brilliant service.

December 12, 2025
Unprompted review
mood.london logo

Reply from mood.london

Thank you for taking the time to share your feedback.

We’re delighted to hear that Habibah was able to assist you so effectively and guide you to exactly the style of fragrance you were looking for. Providing attentive, knowledgeable service is something we take great pride in, and it’s wonderful to know your experience reflected this.

We truly appreciate your kind words and hope to welcome you back to Mood London again soon.

Team Mood

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Rated 5 out of 5 stars

Great Service

Was in Milton keynes shopping center and spoke to Dan on the Mood stall there. Did a great job of showing us a massive selection of scents and we managed to find 4 we loved! Great service. Very happy!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Managed Daniel

i was served by Manager Daniel today. he really knew what he was doing and talking about, had a good rapport with everyone that was looking in, and made time to speak to and serve everyone.
i really felt like he took the time to know me, my likes and my thoughts about perfume. he picked a really good scent, and i dont usually splash out but i felt confident with this purchase. ill definitely be coming back!!

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

I bought blond Marcuja when I had…

I bought blond Marcuja when I had sample it has strong smell. 30 ml still good. When I purchased 100ml paid £150. It doesn’t last not even an hour. Very disappointed wasted my money.

November 6, 2025
Unprompted review
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Reply from mood.london

Good afternoon Fari,

Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your 100ml Blonde Maracujá hasn’t met your expectations.

We would really like to look into this further for you to ensure everything is exactly as it should be.

Please contact our customer service team at customerservice@moodlondon.co.uk, and we will be more than happy to review this with you and provide the appropriate support.

Thank you again for bringing this to our attention — we’re here to help.

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