My TK 1 shipment was missing a small reflector and a screw set. Support sent the replacement and although it meant I had to wait a bit before finishing the build, everything came together fine in the... See more
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Review summary
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What people talk about most
Based on these reviews
Everything was Perfect, Easy to put together, Only problem is Battery is hard to Grip for Senior Citizens, Know where grab onto Battery. Need to Incorporate some sort of Handle Grip on Battery. Thank... See more
Tried my Fat Tire TK1 in snow—not the smartest decision maybe. It handled okay, but the battery drained pretty fast and my fingers went numb (forgot gloves). Managed my errands anyway, and came home r... See more
Company replied
Company details
- #31 of 44 best companies in Bicycle Store
- #11 of 15 best companies in Bicycle Wholesale
- #21 of 28 best companies in Bike Accessories Store
- #26 of 34 best companies in Outdoor Sports Store
- #6 of 6 best companies in Sports Accessories Wholesaler
About Mooncool
Written by the company
Welcome to Mooncool
Rooted in the ethos of enhancing the riding experience for the aged, stands on three core tenets: Safety, Comfort, and Accessibility!
Mooncool is where thoughtful design meets everyday needs, driven by innovation to break down barriers to riding.
Our Story
Written by the company
- Mooncool is a leading brand that specializes in providing high-quality, professional bicycles. Since its inception in 2021, the brand has been dedicated to promoting cycling and sports.
- Mooncool combines innovative technology with manufacturing expertise to offer a wide range of bicycle products for customers, from leisure sports to convenient transportation.
Shop with Confidence
Free Shipping ｜ Customer Support ｜ 1-Year Warranty ｜ Payment Options
Contact info
834 W Cienega Ave, Suite 6, 91773, San Dimas, United States
- +1 681-412-2200
- support@mooncool.com
- mooncool.com
4.0
Great
714 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you are satisfied with our products – your feedback is a great encouragement to us. We look forward to bringing you more exciting experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
Processes of Bike-Discount internet
Processes of Bike-Discount internet shop are pleasant to deal with and the contracted logistics partners likewise. The scope of their goods on offer and prices are really appealing. All in all close to business excellence
February 14, 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you were satisfied with our products and services—your feedback is a great encouragement to us. Creating convenient and enjoyable travel solutions is our driving force, and we sincerely appreciate your support.
We look forward to bringing you more amazing experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
The best and cheapest bike shop out
The best and cheapest bike shop out there good and fast shipping altho it came one day late but that was dhl fault alwasy real products and grate website never buying from a nother place
February 14, 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you are satisfied with our products – your feedback is a great encouragement to us. Creating convenient and enjoyable travel solutions is our driving force, and we sincerely appreciate your support.
We look forward to bringing you more exciting experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
The pedals are too close to the seat…
The pedals are too close to the seat and need to be moved up towards the front wheel a little bit! I may never get to ride this trike I paid over $2,000 for!!!!
The company contacted me without a satisfactory resolution!!!! They are NOT helpful!!
February 14, 2026
Reply from Mooncool
We are deeply sorry to hear that you are experiencing a problem with the saddle and pedals being too close. Your satisfaction is of utmost importance to us, and we hope to resolve this issue properly. Our team will contact you directly to assist you in resolving the problem; you can also contact us at any time via support@mooncool.com or +1 681-412-2200.
It does what it is supposed to
It does what it is supposed to, but a few flaws that keep it short of perfection. One, assembly was challenging. Two, the seat post will NOT stay up without a bolt drilled in. Three, little stuff requires constant attention, like tail lights and fenders. But it is a cool trike with good power and range, and that’s what I wanted.
February 14, 2026
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you are satisfied with our products – your feedback is a great encouragement to us. If you have any questions about tricycle installation or bicycle accessories, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
Got exactly what I ordered promptly
February 16, 2026
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you are satisfied with our products – your feedback is a great encouragement to us. We look forward to bringing you more exciting experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
Good qmooncool k1 trike
Good quality trike. Great features for the price. Love the color selection.
February 20, 2026
Reply from Mooncool
Thank you for sharing your experience! We are delighted to know you are satisfied with our products – your feedback is a great encouragement to us. We look forward to bringing you more exciting experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or call +1 681-412-2200.
Probably shouldn't ride in snow but
Tried my Fat Tire TK1 in snow—not the smartest decision maybe. It handled okay, but the battery drained pretty fast and my fingers went numb (forgot gloves). Managed my errands anyway, and came home red-faced and proud. Cold, messy, but strangely satisfying in a rugged sort of way.
February 8, 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your trike—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
We’re truly sorry to hear about your experience.
Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue, but you can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
I was unable to complete the assembly.
I was unable to complete the assembly.
The colorful instructions were inadequate in a few different places.
February 10, 2026
Reply from Mooncool
We are deeply sorry to hear about the TK1 Fat Tire installation issue you encountered. Your satisfaction is of utmost importance to us, and we hope to resolve it amicably. Our team will contact you directly to assist you in resolving the problem; you can also contact us at any time via support@mooncool.com or +1 681-412-2200. We will do our best to handle this matter properly for you.
Service needs help
Ordered trike in mid Aug. Didn't get ot for 2 weeks. Then the problems:
First week flat tire, new tube.
Week 2, other rear tire flat tubes marked for 20x 2-2.5 with 20x3 tires.
Week 5 front tire rubbing, fork was not welded. Gave them model and sn of bike. They had trouble finding the fork. Week and have later. Wrong fork. Two weeks. Later second fork still not the correct one. More delays, Dec they ordered one from the factory in china. End of Dec must be lost,no kidding. Ordered another 3weeks later it looks correct, well no races pressed on fork. Where the race is at the bottom of the header tube, but it was expanded too much. Bike shop tried deformed th race buy another. Works fine tube was pressed smaller by first race.
So total got to ride new trike for 4 weeks out of 5 1/2 months, and the part sent had to be worked on to be correct. Oh, they offered me a lock for the trike for my inconvenience.
October 20, 2025
Unprompted review
Reply from Mooncool
We're truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. If your tricycle is experiencing frequent tire blowouts, we recommend checking that the tires are installed correctly and that the tire pressure is within the recommended range (recommended tire pressure is usually indicated on the tire sidewall). We apologize for the front fork issue and thank you for pointing it out; customer feedback is our driving force. We will improve our internal parts management to enhance the customer shopping experience.
Would you please send us your order number so our team can reach you directly to help resolve the issue? You can also contact us anytime at support@mooncool.com or +1 681-412-2200. We're here to make sure this gets taken care of for you.
Overall my experience was great
Overall my experience was great. Replacement parts were sent to us as part of the warranty. Turns out the issue was something completely different in which we were told to take to our local repair shop and that we would be reimbursed. $150 diagnostic fee from the shop to find the root problem in which we were NEVER reinbursed. Was told that they were worried about sustainability and profitabilty over honering their word and warranty. Given we had been sent three different parts for repair I'd say that is more than generous.
February 4, 2026
Unprompted review
Reply from Mooncool
We're truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Would you please send us your order number so our team can reach you directly to help resolve the issue? You can also contact us anytime at support@mooncool.com or +1 681-412-2200. We're here to make sure this gets taken care of for you.
Receive wrong battery charger
Receive wrong battery charger. I BOUGHT the new charger from MOONCOOL And it still DOES NOT fit my battery. I have been dealing with this for months
January 30, 2026
Reply from Mooncool
We’re truly sorry to hear about your experience.
Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue, but you can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Easy to use web site
Easy to use web site. Prompt response to questions.
December 22, 2025
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Relentless AD's.
Relentless AD's....lack of precise instructions,,,,I am still concerned that there is no safety's on the front axle, despite the forks having places for it. I was not thrilled with the color being a flat gray instead of a gloss , so the color selection was very lacking, I would've preferred Red, and when I asked about it on line , I was told I could always paint it myself. The electrical plugs should be more defined to fit into the proper orientation. After several email exchanges, I am very satisfied with their response to my concerns, and I would highly recommend this unit to anyone. I feel they will follow up with future designs to make this unit TOP OF THE LINE!
February 6, 2026
Reply from Mooncool
We’re truly sorry to hear about your experience.
Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue, but you can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Fast delivery
Fast delivery, great communications, easy installation, let’s see how it holds up.
February 5, 2026
Reply from Mooncool
Hi Brad, thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
I normally don't write reviews
I normally don't write reviews. Most customer service doesn't answer back or gives the standard i am sorry we can't help you. Not so with Mooncool I contacted via email got an almost immediate response from Iris. I had a mechanical issue with a used trike , told her I was not wanting warranty but was needing assistance. Their was many back and forth emails(all in a very timely fashion) with their needs to help me. These were standard pictures of model parts excetra and a video. After their techs reviewed recommended a repair of a part and how to purchase. The whole process was seamless and very well handled. Part is being shipped for free and am excitedly waiting for delivery. One of the best experiences I have had dealing with online service.
Thanks Mooncool for your excellent staff and procedures.
Kevin
February 4, 2026
Unprompted review
Reply from Mooncool
Hi Kevin, thank you for taking the time to share your experience — it truly means a lot coming from someone who doesn't normally write reviews! We're delighted that Iris and our tech team could get you back on the road quickly, even with a used trike. Going the extra mile for every rider, warranty or not, is exactly what we strive for. Enjoy the ride, and don't hesitate to reach out if you ever need us again. Happy riding! 🚲
Quality problems.
We originally had some issues with the trike but Moon Cool fixed the problem with no problems. They are working on supporting their products here in the USA. I would recommend their products.
November 10, 2025
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We are delighted to hear that you enjoyed the trike and our service – your feedback is incredibly encouraging. Creating convenient and enjoyable travel solutions is what drives us, and we sincerely appreciate your support.
We look forward to bringing you more wonderful experiences in the future! If you have any questions, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
We’ve had an amazing experience with…
We’ve had an amazing experience with Mooncool, and we couldn’t be happier with the quality and performance of their bikes.
Our granddaughter absolutely loves her CK1 trike — she’s already put over 110 miles on it, and it’s still running strong! 💪🚲 It’s been reliable, safe, and easy for her to ride, which gives us total peace of mind as grandparents.
The build quality is solid, the battery life has been impressive, and everything arrived well-packaged and ready to go. It’s been awesome watching her gain confidence and enjoy being outdoors thanks to this bike.
We truly appreciate companies that focus on durability, safety, and real-world performance, and Mooncool delivers on all of that.
If you’re looking for a dependable e-bike or trike for yourself or your family, we definitely recommend giving Mooncool a look!
July 30, 2025
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear your granddaughter is enjoying her CD1 Youth E-Trike—110 miles and counting! 💪🚲 Feedback like yours makes our day. Creating convenient, safe, and enjoyable travel solutions for families is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
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