too many additional purchases available— cool that they show you that stuff as 1-2 of them I’d even buy if I wasn’t so financially strapped…. but to click through 5+ things just to finalize an order I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just started the program today. I like the questions so far. I have not been in a serious relationship in over 20 years and its about time i found someone. Being rusty I need help. I willgive a diff... See more
Company replied
Haven't got to see anything yet. Right off the rip, I wanted to see who U said I'd marry or who my forever partner is.. I haven't yet seen it. As soon as I paid for it basically 2-3x if u count the 2... See more
Company replied
I liked the questionnaire but afterwards there's too many questions to add on extra stuff. I would just like to be able to skip it all and go to my readings.
Company replied
Company details
About Moongrade
Written by the company
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Contact info
United States
- help@moongrade.app
- moongrade.app
4.0
Great
581 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too many offers to go through
December 26, 2025
Reply from Moongrade
Dear kpurser,
We appreciate your feedback regarding the volume of offers presented. We are actively working to streamline this experience. Please email help@moongrade.app with your account email and order number so we can assist you further.
Sincerely,
Moongrade Team
Immediate come-ons for additional…
Immediate come-ons for additional purchases - I didn't like that, that gave a bad feeling.
December 24, 2025
Reply from Moongrade
Dear madelew,
We appreciate your feedback regarding the immediate offers for additional purchases. We are actively working on improvements to the Moongrade experience. Please email help@moongrade.app with your account email and order number so we can assist you further.
Sincerely,
Moongrade Team
I'm not sure yet
December 25, 2025
Reply from Moongrade
Dear Jayne C DeCoste,
We understand you are waiting to see the final outcome. We are actively working on improvements to handle chargeback and legal injury claims efficiently. Please email help@moongrade.app with your account email and order number so we can ensure everything is on track.
Sincerely,
Moongrade Team
Everything
December 25, 2025
Reply from Moongrade
Dear Tiffany Jones,
We are thrilled you are satisfied with everything! We continue working to improve our legal and chargeback assistance. If you ever need support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear KK,
We share your excitement for the results! We are continuously working on improvements to our services to better assist you. Should you need any assistance as you get started, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Too many offers, I already gave you my money
The only thing I don’t like is how many after purchase options I got lol.
December 25, 2025
Reply from Moongrade
Dear Cuppycake,
We appreciate your feedback regarding the number of after-purchase options you encountered. We are actively working on improvements to streamline this experience. Please email help@moongrade.app with your account email and order number if you have specific suggestions, as we'd love to hear them.
Sincerely,
Moongrade Team
Don’t fall for their email with a…
Don’t fall for their fake email with their claim of a (partial) personal detailed complex review!!!! It’s bogus, they use it to lure you in to find out more, by paying for a subscription to their app! In the app you don’t get any more of that original email, you get a very very basic astronomy app with very basic minimal info and same with their compatibility area, 4 tiny general sentences, that’s it, a waste of money… you get more in depth info from the free apps n websites! And forget any customer support or a refund! That’s how you know they are an unethical company, using a compelling lure - a snapshot of a non existent detailed report, then steal your money and give you the bare minimum info in return! My recommendation…. Stick with the free apps and sites, you get more!!!!
Never again!!! 😡
December 18, 2025
Unprompted review
Reply from Moongrade
Dear Vanessa T,
We're sorry the in-app insights felt too basic compared to the preview. We are actively working on improvements to provide more detailed reports. Please email help@moongrade.app with your account email and order number so we can assist you further.
Sincerely,
Moongrade Team
I just wanted to be happy and hopefully…
I just wanted to be happy and hopefully it will happen now fingers crossed.
December 24, 2025
Reply from Moongrade
Dear Tracy,
We’re keeping our fingers crossed for your happiness! We are constantly working on improvements to ensure the best experience possible. Please email help@moongrade.app with your account email and order number if you ever need any assistance.
Sincerely,
Moongrade Team
Question were easy to answer.
December 24, 2025
Reply from Moongrade
Dear Yvonne,
We're thrilled you found the questions easy to answer! We aim to simplify complex chargeback, legal injury, and scam cases. We are constantly working on improvements to our service. For any assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Somprakas,
We appreciate you sharing that you had a good experience! We are actively working on improvements to our service. Please email help@moongrade.app with your account email and order number if you have any additional feedback.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Samjane 1577,
We are glad to hear the sign-up process was straightforward. We are actively working on improvements to ensure a smooth experience. Please email help@moongrade.app with your account email and order number so we can assist you further.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Charles S.,
We are happy to hear you found our platform easy to use. We are actively working on improvements to enhance your experience. Please email help@moongrade.app with your account email and order number if you have any suggestions or need assistance.
Sincerely,
Moongrade Team
Too many add ons
December 22, 2025
Reply from Moongrade
Dear Jean,
We appreciate your feedback regarding the quantity of add-ons presented. We are actively working on improvements to streamline our process. Please email help@moongrade.app with your account email and order number so we can address your concerns directly.
Sincerely,
Moongrade Team
I asked to cancel my subscription and…
I asked to cancel my subscription and the app kept taking charges from my card.
December 15, 2025
Reply from Moongrade
Dear Ja,
We apologize for the trouble regarding your subscription cancellation request and the continued billing. We are actively working on improvements. Please email help@moongrade.app with your account email and order number so we can assist you right away.
Sincerely,
Moongrade Team
Too many options and pop ups
Too many options and pop ups. Otherwise, the product seems okay.
December 19, 2025
Reply from Moongrade
Dear Ellen,
We appreciate your feedback regarding the volume of pop-ups and options. We are actively working on streamlining the interface to improve your experience with Moongrade. Please email your account details and order number to help@moongrade.app so we can assist further.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Louise,
We're thrilled to hear the test was very straightforward. We are dedicated to ongoing improvements to serve you better. For any future assistance, please reach out to help@moongrade.app. When emailing, kindly include your account email and order number.
Sincerely,
Moongrade Team
Well I have only taken the test so far…
Well I have only taken the test so far but everything looking awesome.
December 19, 2025
Reply from Moongrade
Dear engerdahlkyla,
Glad to hear everything looks awesome so far! At Moongrade, we are constantly improving our process for chargeback, legal, injury, and scam cases. If you need any assistance moving forward, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Debbie,
We are glad to hear our team truly listened to your situation. We’re actively improving our support for legal and injury cases. If you need further assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
It's interesting.
I just started using this app. So far so good. It is very interesting for sure. I may update this post at a later date.
December 19, 2025
Unprompted review
Reply from Moongrade
Dear Deborah,
We are glad you find the app interesting! We are actively working on improvements to keep it that way. If you have more feedback later, please email help@moongrade.app. Kindly include your account email and order number so we can support you.
Sincerely,
Moongrade Team
Moongrade scam site
Think I went into this app once then was charged numerous amounts for things I did not subscribe or agree to. When questioned they couldn’t even answer to what I had purchased and will not give a refund. This site is a scam
December 19, 2025
Unprompted review
Reply from Moongrade
Dear Tina Thwaites,
We take your feedback on the unexpected subscription charges and the scam claim seriously. We are actively working on improvements to our billing clarity. Please email help@moongrade.app with your account email and order number so we can review your case directly.
Sincerely,
Moongrade Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.