Moonlight Design Ltd. Reviews 42

Excellent customer service, following up and solving a delivery problem of my making. The light is stunning, great quality and looks even better than I expected. I highly recommend purchasing from this company.

The Fabula Springfield 3 Light Linear Pendant has completely transformed my dining room, both in terms of style and atmosphere. It serves as a beautiful focal point above the dining table, adding a touch of elegance without overpowering the space. The design is tasteful and well-proportioned, making the room feel cohesive and thoughtfully put together.

What really stands out is the quality of light it provides. It casts a warm, inviting glow that makes meals feel more intimate and relaxed—perfect for both everyday dining and special occasions. The height and placement work perfectly over the table, ensuring the light is focused where it’s needed without being harsh or glaring.

The build quality is impressive as well; the materials feel solid and well-finished, giving confidence that it will last over time. Installation was straightforward, and once in place, it instantly elevated the overall look of the room.

Overall, it’s a great investment that enhances both the functionality and aesthetics of the dining space.

I also had to contact customer support, and I must say Beth handled my queries in a highly professional manner with prompt and helpful responses.

I would highly recommend using Moonlight Design—a true 5-star experience.

Easy to order, quick delivery and excellent customer service. The light I ordered was £100 cheaper with Moonlight than Dunelm. I thought I had an issue with the light and bulbs, Beth was really helpful and responsive, turns out it wasn’t a fault with the items but the electrician. Highly recommend, thank you.

Fabulous products with a wide range of styles and prices. I've ordered several items so far and delighted with the quality. Shout out to Beth in customer services who sorted out a minor hiccup with super efficiency!

Recommended. Above & beyond customer service. Excellent products, excellent prices.

Be mindful of the 20% “restocking” fee charged on returns beyond their 14 days grace period. May not be much if your order is small but quickly builds up if ordering several hundreds of pounds worth of items. This 20% fee should be clearly stated on their returns webpage.
If I had known, I would have ordered from a different retailer with a much workable free returns period.
NB I was told to just be happy that they even considered accepting my return, as some orders are not returnable after 14 days. Ordered chandeliers, not a customised or perishable item.

the product was fine but did not fit they do not make it clear that they have an extremely difficult returns policy whereby I had to arrange the return myself, just be careful when ordering as they actively make it difficult to get your money back through their process and it will cost you time and money!!!

The chandeliers I ordered were beautiful, however I had to refund them due to my low ceilings. The only issues that I had was getting a refund once my order was sent back. The refund was issued via an e-cheque which causes delays in receiving the funds back. If anyone does need to go through the refunds process please be advised that it can take weeks to receive the funds back which is not ideal.

I placed an order on Sunday and it’s been delivered today, I didn’t know it would come in time for Christmas but I randomly and spoke to a lovely lady (i didn’t get her name unfortunately) who said she will try her best to get it to me. I’ve not looked at it yet but so far a lovely expierence with this company!

Had an outstanding experience with Moonlight Design for next day delivery. The service was exceptional, and the quality of the product was stunning. Highly recommend their design for anyone looking for a blend of price, quality, and service. Moonlight Design is the go-to choice. Don't hesitate to reach out to them for your next project! 🌟✨ #MoonlightDesign #NextDayDelivery #StunningLight #HighlyRecommend #PriceQualityService #ProfessionalDesign

Competitively priced. Extremely quick free delivery. Great service. Lights are beautiful and were well packaged.

Purchased x2 outdoor lights in sep 24. At that time one was replaced due to a manufacturing defect-not MoonLights fault. Immediately resolved. Recently one light developed a fault that was within warranty period. Emailed customer services-again immediate response and replacement sent out next day. In my experience MoonLight is a very good company. Very responsive. I would definitely use them again.

After finding the lighting fitting I liked, I contacted Customer Services to make an enquiry about differences in shades available. Bet got back to me with a reply extremely quickly with a reply.

After ordering, the fitting was delivered to our home 48 hours later. It was extremely well packaged and looks amazing. Can't wait to have it fitted next week.

Be careful before purchasing from this company they have a fake returns process. I ordered three items which are really expensive and all damaged, it seems like they might be selling used goods.

When trying to return they keep asking for more information and pictures, when you ask for help they push you round in circles.

What a waste of time and money.

I had recently left a negative review. However , the customer service this shop has offered has been 5 STAR. Yes, I did have a problem with my light, but the polite, quick and efficient way they have dealt with the problem has been fantastic. This is so important and I would definitely now buy from here again.

Our antique silver chandelier arrived in an unmarked box, no fragile label, no indication of the right way up, inside it was badly packed with just bits of cardboard, little bits of bubble wrap around some of the glass droppers, but no overall bubble wrap. Not surprisingly the fitting was bent and numerous droppers were missing or broken. This completely gave the fitting the impression of being rubbish, even though it was £240. FedEx delivered it with thirty minutes notice, on its side. I sent photographs and a complaint, and the manager immediately arranged the despatch of a replacement. I can confirm that my second chandelier then arrived with two broken droplets. Bubble wrap had been better secured to the branches. The fitting was positioned the other way up this time, the cardboard packing was a bit better, but there were still no warnings on the box.

I am happy with how it now looks, and with the resolution provided by Moonlight.

Amazing company, my product is exactly how it looks online too and it’s so beautiful Thankyou so much to Beth too for sorting out my delivery with a few eras from Fed-ex. If your in an apartment/flat get it delivered to a different address as fed-ex seem to get confused or unbothered to come in and deliver it if you have buzzed them in. But moonlight sorted everything for me and got my item in the end 🙂 Thankyou so much.

Very competitive pricing and super quick delivery. Would recommend

Fantastic company to deal with. I experienced a problem with a light I purchased from Moonlight Design some time ago.

I contacted Beth who not only resolved the issue for me incredibly quickly but her professionalism and polite aptitude is a credit to her company.

This level of professionalism, courtesy and putting the customer into the heart of what they do is truly rare to find these days.

As a result, I highly recommend this company.

Thanks again Beth.

We had seen a light we wanted in John Lewis but it was out of stock. We saw one at Moonlight Design which was virtually identical and £20 cheaper. We ordered it yesterday morning at 8.50 am and right now, less than 36 hours later, it’s been delivered. The quality is excellent and we are extremely satisfied with all aspects of our order. Thank you.