Moonlight Design Ltd. Reviews 

Be careful before purchasing from this company they have a fake returns process. I ordered three items which are really expensive and all damaged, it seems like they might be selling used goods.

When trying to return they keep asking for more information and pictures, when you ask for help they push you round in circles.

What a waste of time and money.

I had recently left a negative review. However , the customer service this shop has offered has been 5 STAR. Yes, I did have a problem with my light, but the polite, quick and efficient way they have dealt with the problem has been fantastic. This is so important and I would definitely now buy from here again.

Our antique silver chandelier arrived in an unmarked box, no fragile label, no indication of the right way up, inside it was badly packed with just bits of cardboard, little bits of bubble wrap around some of the glass droppers, but no overall bubble wrap. Not surprisingly the fitting was bent and numerous droppers were missing or broken. This completely gave the fitting the impression of being rubbish, even though it was £240. FedEx delivered it with thirty minutes notice, on its side. I sent photographs and a complaint, and the manager immediately arranged the despatch of a replacement. I can confirm that my second chandelier then arrived with two broken droplets. Bubble wrap had been better secured to the branches. The fitting was positioned the other way up this time, the cardboard packing was a bit better, but there were still no warnings on the box.

I am happy with how it now looks, and with the resolution provided by Moonlight.

Amazing company, my product is exactly how it looks online too and it’s so beautiful Thankyou so much to Beth too for sorting out my delivery with a few eras from Fed-ex. If your in an apartment/flat get it delivered to a different address as fed-ex seem to get confused or unbothered to come in and deliver it if you have buzzed them in. But moonlight sorted everything for me and got my item in the end 🙂 Thankyou so much.

Very competitive pricing and super quick delivery. Would recommend

Fantastic company to deal with. I experienced a problem with a light I purchased from Moonlight Design some time ago.

I contacted Beth who not only resolved the issue for me incredibly quickly but her professionalism and polite aptitude is a credit to her company.

This level of professionalism, courtesy and putting the customer into the heart of what they do is truly rare to find these days.

As a result, I highly recommend this company.

Thanks again Beth.

We had seen a light we wanted in John Lewis but it was out of stock. We saw one at Moonlight Design which was virtually identical and £20 cheaper. We ordered it yesterday morning at 8.50 am and right now, less than 36 hours later, it’s been delivered. The quality is excellent and we are extremely satisfied with all aspects of our order. Thank you.

While shopping for light fittings I found a design I liked with another retailer and was about to put 2 in my basket when Bing's AI algorithm suggested I could save £52 per unit and directed me to Moonlight Design. Ordered 2 and saved £104 as well as free next day delivery. when I opened them, one was broken. A phone call, followed up with an email an photo, and a replacement was despatched again with next day delivery. Both lights now fitted and look great.
I'd never heard of Moonlight Design before, but with an extensive selection of designs, great prices, and first class customer service, they're now added to my favourites, and I'll certainly be using them again when I'm next shopping for light fittings.

Absolutely wonderful items, high quality and design, very pleased with our purchase and especially with the spot on delivery and customer service!!

We purchased a mirror lamp from Moonlight as it had the most competitive price for the model we wanted. Something went wrong with the delivery (it was taking a long time) and it turns out the parcel had been lost in transit. We got a very speedy reply from Beth when we notified Moonlight of the delay. After finding out it had been lost, she organised a redelivery straight away. Very quick to help and product is great quality, thank you! We will use Moonlight again for sure.

Beautiful lights! Moonlight Design was so helpful in assisting in purchasing my lights which included organizing the freight to Australia. I had a slight issue with the shades when I received them in which Moonlight Design was so quick to rectify the issue. Communication was 5/5 and will definitely return to purchase more lighting from them even though they are on the other side of the world to
where I live (better than any other local supplier here in Australia)

Moonlight Design offer exceptional customer service. I've found them to be very helpful and responsive when I had an issue which needed to be resolved. It related to a fairly modest purchase but they treated me like I was a very important customer! Highly recommended.

Fast delivery but the returns process is the slowest that I’ve ever experienced. After paying over £15 to return the items, a week after them being delivered to the warehouse I am sill awaiting a refund. Despite the lights being unopened, apparently they are still undergoing QC checks. Hopefully I eventually get my refund!

Update: it has now been two weeks since the items were returned and I haven’t been issued with a refund. No update from the company.

If I could give Moonlight Design another 5 stars, I would. Beth went over and above to help me yesterday. Thank you, Beth.

I found Moonlight Design very helpful when I had a problem with a floor lamp. Beth in particular was very helpful and friendly and dealt with my problem very professionally.

Thank you, Beth.

The women who I spoke to today was so friendly and helpful. Customer service was 100%..

Customer service, can only be described as incredible. A few of the champagne droppers were damaged when we opened our box. Customer service apologised & the droppers were delivered the next day. No hassle what-so-ever. The prices are fantastic. I’m an electrical contractor & I will be recommending this company to my customers for lighting units.

We had an issue with a product that we had bought from Moonlight but the customer service they gave to resolve the issue was very sensitive and very prompt. I would definitely use them again !

Amazing service. Very responsive. Will definitely be using again for all my lighting.

Excellent company. Needed my Gorgeous light ASAP, emailed the company, they responded promptly and within 24 hours I had received my order. Definitely buy from them again. Thank you all 😊

Superb service, wasn't sure as to which LED drivers I needed and the staff are very knowledgeable and helpful. I placed a second order and forgot to add an item which they agreed to send out postage free, this is how to run a business.