Moon Magic  Reviews 7,132

Great rings, very happy with the purchase.
The quality is solid and they look even better in real life.
Comfortable to wear and well made.
Would definitely recommend.

Ordered on the 29th November.

Took forever to get any tracking details!

My package sat in Sydney for a few days. Contacted MoonMagic were I was replied with an automated robot response.

Game picked stones, whatever I don’t believe it! Be better at logistics when you ask for people’s money!!!
I hate the mailing service company you have chosen! Cheap sure!!! Bad communication, bad tracking updates! Some of the people who deliver your packages from YunExpress just throw your packages on the front lawn with no care!

If I don’t like the product after waiting this long I will be very upset and obviously ask for a refund and never order again!

My package is currently been sitting somewhere in Melbourne since the January 2nd.

What is taking so long!!! Give me my order!!!

I love love loooove all of the jewelry Moon Magic has to offer! I bought a necklace from them almost 2 years ago, and I've been in love since. The quality of the jewelry is top notch and the beauty of the gemstones are jaw dropping, no matter which one you go with. I still have my first necklace today and wear it every single day, so that in itself is a testament to the durability. I definitely had to add more to my collection from Moon Magic, with beautiful rings you can stack. No matter what you go with, it'll 100% be worth it. I swear by moon magic!

Edit after MoonMagic replied : (I had to remove my first review because of the character limit, but the issues I had are easy to understand in this response)
My problem does not reside in the fact that it takes 8-18 business days to craft and ship or that I ordered during a busy time of the year. I was aware it could take 3-4 weeks to receive my order.

One of the issues is not that the package cleared customs on the 14th, but that nothing happened until the 22nd.
I received every email you guys sent, don't worry about that.
One of the issues is that after we receive a link for the tracking from Moon Magic, we receive nothing after that. We have to manually click Yunexpress's link to know what is going on. We receive no update as to the actual delivery date, it's a guess game. Never seen that before. I received an update from the Shop app AFTER the first attempted delivery. I had no idea they would attempt again on the 29th. How is this efficient and a great customer experience?

''Delivery attempts and delivery notifications are managed by the local carrier.''
The point is that if your carrier has shitty customer service you cannot just tell your customers that it's not your fault and its theirs. YOU choose to do business with Yunexpress. YOU have the power to choose a different company if they do not provide the CS experience YOU want your customers to have. While you don't control last mile delivery, you can choose to not do business with Yunexpress if they use a bullshit company like eMile.
Waiting in line in a chat on a webpage to get in contact with the carrier was a first for me. And there is no other way. The schedule window of M-W-F 8to12 to pick up a package is also a first for me. You as a company endorse this. The message I receive as a customer is that profit is more important than good customer experience. That only would make me never order from you guys ever, just not to go through this experience again. Again, only being able to get in touch with you by instagram comments is just bad customer service.

When I scheduled pick up with eMile last Friday, the CS agent told me that I'd receive a text to let me know the package was ready for pick up. I never received any text. I went to eMile this morning(Jan 9th) to pick up my order. Good God. I sent you pictures of the place by email since I cannot post photos here. It looks like an abandoned warehouse, with trash and packages everywhere. No shelves, all the packages are on the floor. When I gave the lady my order number, she and her colleague looked through a big metal bin where a mountain of packages were just thrown in. Never ever seen that before. What a dump.
So my order was accurate and the rings are gorgeous, thank god I do not have to return anything. The packaging is really cheap tho. The main box with the MoonMagic design was folded upside down so it was a white box and made the whole thing looks even cheaper.
I definitely will never order again from them and frankly if I had to do it again, I wouldn't.

SECOND EDIT AFTER SECOND MOON MAGIC REPLY : (gave 3 stars instead of 1) So they finally replied acknowledging that it was a poor experience and let me know they got in touch with YunExpress to demand that they cease doing business with eMile. This is a concrete action to ensure that no other customers go through that and I'm glad they did. They offered me a 10% refund to compensate for the inconvenience and it is also much appreciated. Again, the rings I ordered are gorgeous. In the future, if they could guarantee me a decent delivery experience(and a discount), I would definitely be willing to test it and buy again from them. So case closed!

I ordered a product from this vendor on December 11th as a Christmas gift. At the time of purchase, the website appeared professional and trustworthy. However, when making selections for the product, there was no clear indication that it was a “custom” item.
The biggest issue is the lack of transparency around shipping and delivery expectations. The item shipped from India via China, which was never disclosed upfront. Today is December 31st, and the product is still in transit. There is no clear timeline provided by the company, and I cannot return the item or get a refund.
I spent over $200 and have nothing to show for it yet. While I understand delays can happen, the website should clearly communicate if an item is custom, where it ships from, and realistic delivery timelines—especially during the holiday season.
I hope the company improves its communication and sets accurate expectations for customers.

Item took 2x as long to arrive as stated. It is clearly a cheap Chinese product that looks horrendous. I bought it to give to my girlfriend for Christmas. Wasn't delivered in time for Christmas. It arrived today is terrible quality. I am ashamed to gift this to her.

My boyfriend surprised me with a beautiful necklace for Christmas and it’s absolutely perfect!! Comes in a beautiful little box as well.
Thank you so much!

I received an opal necklace as a gift and absolutely LOVE it!!! Even as I opened the box I loved the experience, the wording, the design. The jewellery box it was in is also a beautiful design that I love, and obviously the necklace is absolutely gorgeous!!!!! I love the crystal, I love that they are hand made and it looks elegant and quirky at the same time. Highly recommend!

UPDATE: Company was fast to address the issues with my delivery. I have received a full refund hence updated my score to 4 stars. I cannot comment on the quality of thwir items as I have never received them,but customer service is good.
Things to consider: very long shipment and delivery times.

Saw them on Instagram and the rings just kept staying in my mind. I loved them so much and wanted to treat myself with a black/golden ring. Sooo, I ordered for my birthday.

Shipping was fast (to Europe for me) and it was delivered in the cutest little pink velvet box. I love it so much it’s seriously so pretty that I ordered 2 more for Christmas. Good quality and a lot of options.

Treat yourself!

Quality of the ring and packaging was really nice, shipped to Canada in about 5-6 weeks. Would ship with this store again based on quality alone. You can tell they put real intention behind their products.

They have great products (at least to that what my wife is saying), but in case of natural stones it appearance might differ from the one shown on the website (not in a bad way, just differently - one should prepared to it).
You need patience if located in Europe, it could take around 2 to 3 weeks to arrive.
The support is great, responsive, very patient and providing usable solutions.
The whole process is not well prepared for the exchange of products (i.e. in case of wrong ring size), there are no return labels, it costs time and a significant amount of money. International refund is only possible as gift cards. Fortunately, it works at least and the support does its best.

My boyfriend got me the Harlow Ring as a promise ring and I was OVER THE MOON! The moonstone is so pretty with rose gold and I’ve been having it for over a year now and it still shines just as bright as the day I got it! He also just got me the shield necklace for Christmas and the pair is perfect together!!

Wonderful company and beautiful gifts. I will definitely recommend again.

Moon Magic is my absolute favourite jewelry brand in this world. 💍💎

I've been searching so long for a brand that matches my ideas and values. Moon Magic combines uniqueness with style and it's timeless.

I personally love it, because every piece has a special meaning and matches what you need. Apart from that, the quality is high and the jewelry is durable.

I've been a customer for years and I'm still more than satisfied. One of my favorite pastimes is browsing the online shop and thinking about which beautiful piece will be the next addition to my collection.

I can truly recommend this brand to everyone, as you not only get great quality, but every piece of jewelry makes you feel magical.

- A Moon Magic Lover 🩷

My husband gifted me the Ora necklace in sterling silver and obsidian. I absolutely love it! It is so simple yet eye catching. Hopeing for more moon magic in the future 🥰

I absolutely love Moon Magic.

I bought two rings, and they are beautiful, made from great materials, and I am constantly complimented on them. They are unique, and truly stand out and gives my look an edge.

They have become my favorite pieces of jewelry.

Not only are the rings incredible. So is Moon Magic's customer service.

My first order was lost in the mail. Moon Magic’s customer service were incredibly kind and helpful, kept me updated throughout the process (even when there was no new information), and made sure I always knew they were still working on the case. When it was confirmed that the package was lost, they refunded me quickly and without any hassle.

I reordered the same set if rings, and they arrived without any problems.

Beautiful designs, great quality, and truly excellent customer service. Highly recommended and will buy from them again.

Ordered the mystery rings and they were so beautiful. Pieces I wouldn’t have picked for myself but once I read about their intentions fit so perfectly. Thank you

Buyers beware of moon magic. This company does a good job of marketing its products through social media and online channels. However the quality of their jewellery does not match up to UK high street options. After paying approx £150 for a moon ring and earings, I was disappointed to discover the jewellery arrived, very slowly from China in poor packaging. Given the price of each item I was expecting better quality from the ring and earings. They seem to be cheaply made and this is in keeping with the very basic card board boxes the jewellery piece's were mounted in. After trying to return the items, my request was rejected as the company has claimed sales items cannot be returned. I would avoid this company at all costs. I see others have also expierenced misleading info on order returns, and alot of comments on poor quality. I have disputed the charge with AMX.
Interestingly the company claims all Jewellery is made in India, but ships via Hong Kong. Seems bizarre to ship east to Hong Kong and then west to the UK.

My piece came right before Christmas and it's perfect! The stone is gorgeous and the energy feels meant-for-me and my new love. We couldn't have gotten engaged so perfectly without my perfect ring ❤️🔮