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MoonPay Reviews 108,656

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TrustScore 4 out of 5

4.1

Cryptocurrency Service
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Rated 5 out of 5 stars

Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.

Rated 5 out of 5 stars

Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana

Rated 5 out of 5 stars

MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with ov... See more

Rated 5 out of 5 stars

The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time

Company details

  1. #32 of 43 best companies in Cryptocurrency Service
  2. #236 of 335 best companies in Software Company

Written by the company

We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.

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4.1

Great

TrustScore 4 out of 5

109K reviews

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Rated 1 out of 5 stars

I don't like the way y'all do business hi, the world you tell me that. I got $9500 in my account. And you close the account. I only was trying to move a $100 to my U.S d t account .

I don't like the way y'all do business. I have a $100 in my account. I have to top up, you know, and to move the money, add more money in why can't I just pull money out for the transaction that I already have other companies don't do that, that's a red flag.

April 21, 2026
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Reply from MoonPay

Hello,

Thanks for sharing your feedback. We understand how this situation can feel frustrating. If your funds were already used from your balance to complete a purchase, they would no longer be available in your MoonPay account.

For more clarity on your specific transaction, please reach out to our support team here: https://support.moonpay.com — they’ll be happy to assist.

Best Regards,
MoonPay Customer Experience

Rated 4 out of 5 stars

Hello Ladies and gently men thanks for…

Hello Ladies and gently men thanks for the update I love this App

May 5, 2025
Unprompted review
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Reply from MoonPay

Hey there,

Thanks for your kind words! We’re really glad to hear you’re enjoying the app and appreciate you taking the time to share your feedback. If you ever need assistance or have suggestions, feel free to reach out anytime: https://support.moonpay.com

Best Regards,
MoonPay Customer Experience

Rated 2 out of 5 stars

Purchase Issues

I am experiencing issues trying to buy crypto now and says the bank has declined the payment. The bank says it is not them and that no request for payment was submitted. I am confused as to what is going on here.

April 23, 2026
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Reply from MoonPay

Hi Allison,

We are seeing repeated 3DSecure timeouts and generic bank rejections on our side.

We would recommend mentioning this to your bank as you may not be receiving the codes correctly from them.

If you have any further questions, feel free to contact us via https://support.moonpay.com— we’re happy to help!

Best regards,
MoonPay Support

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