Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with ov... See more
Company details
- #32 of 43 best companies in Cryptocurrency Service
- #236 of 335 best companies in Software Company
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest
Even though the response is not as quick as i imagine, it is still always there and the information is very insightful as well as honest.
thanks for all the help
April 17, 2026
The whole process of purchasing crypto…
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
April 20, 2026
Moonpay is safe and reliable
Moonpay is safe and reliable. My money always goes thru no hassle. Huge thumbs up
March 19, 2026
It’s so easy to use!
March 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Payments get pulled from bank and put…
Payments get pulled from bank and put on hold quite often.
April 20, 2026
Reply from MoonPay
Hello,
Thank you for your feedback. We understand this can be frustrating—please note that checks like these can be a standard part of online transactions. If you need help with a specific payment, feel free to reach out to our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
Excellent and I’m highly impressed with…
Excellent and I’m highly impressed with your services
April 20, 2026
This is beautiful
April 17, 2026
Easy to complete transactions
Easy to complete transactions
However I wish the fees could be lowered
April 17, 2026
Reply from MoonPay
Hello!
We understand that fees can be frustrating, and we're always looking for ways to make transactions more affordable. Since you're eligible, we recommend using your MoonPay balance!
With a MoonPay balance, users in the EU, UK, or US can top up in Euros, British Pounds, or US Dollars — and the best part is that there are no MoonPay fees to buy or sell crypto from your balance. You can also withdraw your balance at any time without any cost.
It's quick, easy, and cost-effective — Plus, your balance never expires and remains available whenever you need it. Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged.
For more information, please visit: https://support.moonpay.com/customers/docs/moonpay-balance.
Best Regards,
MoonPay Customer Experience
Moonpay Sucks
I have been unable to add money to moonpay using my bank account or Venmo. It worked for me one time, but now it won't work at all.
April 20, 2026
Reply from MoonPay
Hello,
Thank you for your feedback. We're sorry to hear you're having trouble adding funds. Payment issues can happen for a variety of reasons, and our team can help take a closer look. Please reach out to us here for assistance: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
Secure and a breeze to navigate and…
Secure and a breeze to navigate and purchase and usually top of the exchange rate ....Keep up the good work ...One thing you guys need to get other withdrawal choices than just visa !!! For overseas buyers /sellers
April 14, 2026
MoonPay is by far one of the fastest…
MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with over 20 people.
April 20, 2026
I have been waiting for more than 7…
I have been waiting for more than 7 days for you to get my account , but I really want to get back to using my crypto wallet.
April 20, 2026
Unprompted review
Reply from MoonPay
Hey there,
Thanks for reaching out. It sounds like your account may still need verification to be completed before you can continue using it. For further assistance and to help resolve this as quickly as possible, please contact our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
They make buying in trading as easy as…
They make buying in trading as easy as a click love it, affordable, and reliable
April 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.