Moorcroft Beds Reviews 

259
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and sturdiness of the beds, often finding them to be well-made and visually appealing, matching the online descriptions. The delivery service is frequently praised for its speed, helpful drivers, and timely arrivals, with some even assisting with assembly and tidying up. Reviewers also highlight the excellent customer service, noting quick and fuss-free resolutions to issues. However, some customers experienced issues with missing parts, damaged products upon arrival, or incorrect items being delivered. There are also mentions of poor communication regarding delivery updates and extended waiting times for orders. A few people reported receiving beds that did not match the website's images or were of poor construction quality.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many expressing satisfaction with... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing satisfaction, praising the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing issues such as missing parts,... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction and a willingness to... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bed we ordered is lovely and better than we expected, we went for a gas lift with an extra tall headboard and it looks so nice in our new bedroom. Very solid and well made and the gas lift is... See more

Rated 4 out of 5 stars

My review is based on only having my bed for coming up 2 months. The service was excellent. Delivery was amazing and communication from purchase to arrival was fantastic no complaints. The delivery gu... See more

Rated 4 out of 5 stars

Customer service was on point. Always willing to help with any questions. Looking forward to sleeping in my new bed tonight :)

Rated 5 out of 5 stars

Was initially anxious after ordering 2x king size beds and reading past reviews. However beds can promptly and delivery driver was lovely. We decided we wanted to exchange 1x bed due to colour prefe... See more


Company details

  1. Bed Shop

Written by the company

Moorcroft Beds Limited offers a collection of bed frames that are proudly made in our very own factory in Batley, West Yorkshire. The collection features high-quality craftsmanship and materials, ensuring durability and comfort for the user. With a range of styles and finishes available, customers can find the perfect bed frame to suit their needs and interior design preferences. As a local manufacturer, Moorcroft Beds Limited is committed to supporting the British economy and providing jobs in the local community.


Contact info

3.7

Average

TrustScore 3.5 out of 5

259 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(259)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

Still no delivery

Still no delivery, no contact from the seller, and impossible to contact, as they never answer their phone. Basically thieves. AVOID!!

March 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Fez and Saf amazing service

Fez and Saf

Amazing service from Fez and Saf, (farther and son) I asked them for a pacific request on how my bed was to be brought and set up, they went above and beyond to meet my request. Would definitely recommend. I have already ordered another bed from them. Thanks

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Review for a bed just purchased

Review for a bed just purchased. Delivered this week to my mums to find that the brackets are in the wrong place for the frame to sit on. There's staple holes in the bed which are very noticeable. Gone to put the mattress on and it has a tear in it. For over £800 bed this is not acceptable. The company never answers the phone. Want this issue sorting!!. Avoid this company at all costs.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

No communication about delivery.

No communication about delivery.. said on the website assembly but this was not offered at the time of delivery because they new they had missing parts .. 6 days later no apology for the delay no new date arranged to bring the missing parts …. when I talk to them they say this week!!!!

March 12, 2025
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Rated 5 out of 5 stars

Thank you RK and team

Thank you RK and team. Kept us updated throughout the process. Came to deliver right at the early end of our delivery time window. Installed our bed and it looks amazing and is very sturdy. Thanks again bro. T

March 17, 2025
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Rated 5 out of 5 stars

Excellent

Excellent. Bed was delivered within timescale stated by RK. Bed quality is excellent and built in 20 minutes. No fuss, no mess and excellent service. I would recommend this company and will definitely use again.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn’t buy from these

Wouldn’t buy from these. Saw the reviews after I purchased and was thinking oh no. Delivery was meant to be 5-7 working days 2 weeks later it turned up with half missing. 2/3 weeks later the rest turns up. Go to put the bed together none of it square and none of the brackets in the wrong place contacted them takes ages to get reply’s. The phone number they have nobody answers. The bed looks like it was put together by a child. The reason it doesn’t match is because it’s hand made so apparently nothing will match. Laughable cheap beds nothing more. Wouldn’t buy ever again from this place. No communication prior to delivery’s either and I’ve looked at some of the 5 star reviews and they look like they make their own reviews up or pay people to make them for her. They offered me money to take an honest review down

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Super king bed

RK - very polite and fast service bed was up very quickly looks amazing. Really happy with this

February 15, 2025
Unprompted review
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Rated 4 out of 5 stars

Fabulous!

Fabulous! Very easy to assemble and
love the velvet texture, so smooth👌
The bed is sooo comfortable.
Customer service received from the delivery guy was super! RK.

February 9, 2025
Unprompted review

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