It was great buying from you,but you false advertised the hartisfied jogger image,showing black laces but they actually were grey,but i still liked them
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff were polite, supportive and got me different sizes and options without any hesitation. Great quality T shirts, and as you provide a warranty on each item, shows how much trust you hav... See more
Company replied
Outstanding… will keep you warm and dry in any weather. High tech, well made material inside and out; pockets, zippers, snaps, vents in all the right places to adjust to change in activity and tempera... See more
Company replied
I bought the classic bunny hoodie for my brother, he absolutely loved it and it’s his go to when the weather starts getting cold. The customer service was exceptional, I was well taken care of rig... See more
Company replied
Company details
Written by the company
Built in Canada. Worn everywhere. Moose Knuckles was born from necessity, but never stopped evolving. What began in the wide-open landscapes of Canada has grown into a global outerwear and lifestyle brand, creating technical apparel for people who never stand still. Our collections combine precision design, premium materials, and performance-driven innovation with a bold point of view. From lightweight transitional layers to extreme cold-weather outerwear, every piece is engineered to deliver comfort, protection, and durability without compromising on style.
Contact info
225 Rue Chabanel O, H2N 2C9, Montreal, Canada
- customerservice@mooseknucklescanada.com
- www.mooseknucklescanada.com
4.0
Great
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s amazing and spacious and the…
It’s amazing and spacious and the quality of it is fabulous
September 18, 2026
Reply from Moose Knuckles Canada
Hi Emmanuel,
We're so happy to hear that you find the quality fabulous! Thank you for sharing your positive feedback with us.
I was not happy in the way my jacket…
I was not happy in the way my jacket was packed
September 15, 2026
Reply from Moose Knuckles Canada
Hi Vivian,
We appreciate you sharing your feedback regarding the packaging of your recent jacket order. We are always looking for ways to improve our service.
Made in China
I like the product. Packaging was amazing. Very expensive which was fine. I don’t mind paying for quality but when it comes with tags saying “made in china” puts me off buying again. I expected it to be made in Canada. As advertised as a Canadian company, I thought I was paying a premium price for a quality Canadian product and not a cheap made in china product.
July 30, 2026
Reply from Moose Knuckles Canada
Hi Andrew,
Thank you for taking the time to share your feedback. We're delighted to hear that you loved the product and were impressed with the packaging.
We also understand your disappointment regarding the country of manufacture. While we are a Canadian company and take great pride in our Canadian roots, some of our products are manufactured overseas with carefully selected partners who meet our quality standards. This allows us to maintain the level of craftsmanship, materials, and product performance our customers expect.
We appreciate that transparency around manufacturing origin is important, and we're sorry that your expectations did not align with the product you received. Your feedback is valuable and will be shared with our team as we continue to improve how we communicate product details to our customers.
Thank you again for your honest review and for giving our product a try. We hope to have the opportunity to serve you again in the future.
This coat I ordered was supposed to…
This coat I ordered was supposed to arrive at my son’s place not mine there were no other alternate options so I paid almost 60 dollars to have his parcel sent to him not me in the future ask if this is a gift or going to the said address
September 7, 2026
Reply from Moose Knuckles Canada
Hi June,
We’re sorry to hear about the inconvenience with your order. We understand how frustrating it must have been to have the package delivered to the wrong location for your needs.
Our records show that the order was shipped to the delivery address provided at checkout, and we don’t charge shipping fees on our orders.
We appreciate your feedback and will certainly keep it in mind as we look for ways to make the ordering process clearer for our customers.
Reply from Moose Knuckles Canada
Hi Bond,
Thank you for your kind words, we truly appreciate your support and positive words!
Reply from Moose Knuckles Canada
Hi Vivian,
We're happy to hear you love the material! We understand your sizing feedback and appreciate you sharing it with us.
Good quality product!
March 6, 2026
Reply from Moose Knuckles Canada
Hi Leo,
Thank you for your glowing review! We’re thrilled to hear you’re happy with the quality. Thank you for the support.
Reply from Moose Knuckles Canada
Hi Yong,
We're so glad to hear that you're satisfied with the modern style and high quality of our product! Thank you for sharing your positive feedback.
My jacket arrived promptly
My jacket arrived promptly. A lovely, quality coat. I can’t wait to wear it.
August 26, 2026
Reply from Moose Knuckles Canada
Hi Lynne,
We're so happy to hear you love the quality of your new jacket! We appreciate your kind words.
Reply from Moose Knuckles Canada
Hi Ramandeep,
Thank you for your kind words! We’re delighted to hear you love your item. We truly appreciate your support!
Reply from Moose Knuckles Canada
Hello,
We are so pleased to hear that you are happy with the quality and workmanship of our product. Your positive feedback truly means a lot to us!
Reply from Moose Knuckles Canada
Hi Harjinder,
We're so happy you love our Gold series! Your positive feedback truly brightens our day.
wrong size trying to exchange the item…
wrong size trying to exchange the item and no help
August 11, 2026
Reply from Moose Knuckles Canada
Hi David,
We’re sorry to hear that the item did not fit as expected. Unfortunately, we do not offer exchanges, so we’re unable to assist with an exchange in this case. We understand this may be disappointing and apologize for any inconvenience caused.
Reply from Moose Knuckles Canada
Hi Jaspal,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality. We truly appreciate your support!
The delivery time was very good
The delivery time was very good, I haven't had the time to wear it yet thanks
August 19, 2026
Reply from Moose Knuckles Canada
Hi Craig,
We're so happy to hear the delivery was good! We hope you love your item when you get a chance to wear it.
Everything is always the best
Everything is always the best. The company as a whole produces some of my favorite clothing. I want to be sponsored and model for the brand one day. Best wishes
Stephonjones3031atgmaildotcom
August 21, 2026
Reply from Moose Knuckles Canada
Hi Stephon,
We are so happy to hear that you love our clothing and that we produce some of your favorites! We truly appreciate your kind words and support.
Excellent transaction and price
August 18, 2026
Reply from Moose Knuckles Canada
Hi Xin Li,
We're so happy to hear that your transaction was excellent and that you were pleased with our pricing. We truly appreciate your positive feedback!
No exchanges on size available for…
No exchanges on size available for online purchases
August 21, 2026
Reply from Moose Knuckles Canada
Hi Gerardo,
We understand your frustration regarding size exchanges for online purchases. We are actively reviewing our policies to improve this experience for our customers.
Reply from Moose Knuckles Canada
Hi Destiny,
We're so happy to hear your child's new item is a great fit! We appreciate your wonderful feedback.
Easy and good
August 21, 2026
Reply from Moose Knuckles Canada
Hi Diederick,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality. We truly appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.