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Moose Knuckles Canada Reviews 

334
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their warmth, stylish appearance, and comfortable feel. Many appreciate the workmanship and attention to detail, finding the items to be luxurious, durable, and functional for cold weather. However, some people were dissatisfied with the customer service, describing it as unhelpful, especially when issues arise with product quality or order changes. There are also concerns about product inconsistencies, such as uneven garments, discoloration after minimal use, and zippers or press studs malfunctioning, which customers feel is unacceptable for the price paid. Additionally, some customers experienced problems with order delivery, including unexpected customs fees or incorrect sizes, and felt that the company did not honor guarantees.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many praising the top quality, perfect fit,... See more

Quality

People report positive experiences with quality, highlighting top-quality products, excellent items, and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as the worst they have... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding certain items to be of amazing... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting timely and secure... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The sweatshirt i got was great when I got it (about 4/5 months ago) and was very warm in the winter. However it started fading immediately and its only been washed once and perfect the instructions. I... See more

Company replied

Rated 4 out of 5 stars

The staff at the yorkville store were amazing.The garment came in, you could tell.It's high quality except the zippers on your garments are not necessarily the best

Company replied

Rated 5 out of 5 stars

Outstanding… will keep you warm and dry in any weather. High tech, well made material inside and out; pockets, zippers, snaps, vents in all the right places to adjust to change in activity and tempera... See more

Company replied

Rated 5 out of 5 stars

We visited the Moose Knuckles store at the Niagara Premium Oulets. We were served and helped by Carl. He was fantastic! Offered great customer service, honest support and advice. Not pushing the most... See more


Company details

  1. Clothing Store
  2. Outerwear Store
  3. Streetwear Store
  4. Winterwear Store

Written by the company

Built in Canada. Worn everywhere. Moose Knuckles was born from necessity, but never stopped evolving. What began in the wide-open landscapes of Canada has grown into a global outerwear and lifestyle brand, creating technical apparel for people who never stand still. Our collections combine precision design, premium materials, and performance-driven innovation with a bold point of view. From lightweight transitional layers to extreme cold-weather outerwear, every piece is engineered to deliver comfort, protection, and durability without compromising on style.


Contact info

3.5

Average

TrustScore 3.5 out of 5

334 reviews

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3.5

All reviews

(334)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality

Quality, looks, feels and above all very fine feeling to wear.
Purchasing and delivery was perfect and efficient.

April 2, 2026
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Reply from Moose Knuckles Canada

Hello there!

We're happy to hear that you find our product to be high quality and comfortable. We appreciate your positive feedback regarding the purchasing and delivery experience!

Rated 3 out of 5 stars

Zip issue but the rest is fine

Zip issue but the rest is fine

April 27, 2026
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Reply from Moose Knuckles Canada

Hello Nimra,

Thank you for taking the time to review us.
We are sorry to hear of your concern relating to your zipper.
Your feedback is important to us, and we want to make sure your concerns are properly looked into. A member of our team will be reaching out to you via email shortly to follow up.

Rated 5 out of 5 stars

I bought moose knuckle coz it’s really…

I bought moose knuckle coz it’s really a good winter jacket. My rate for that jacket 10 stars. I wore it last January when Canada had a very very cold weather. They are true it can hold -30. Hopefully they can have another sale this year. I highly recommend Moose Knuckle.

January 9, 2026
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Reply from Moose Knuckles Canada

Hello there!

We're happy to hear that you find the winter jacket to be of good quality! Thank you for sharing your experience with the jacket's performance in cold weather, and we appreciate it.

Rated 5 out of 5 stars

very classic and fashionable warm…

very classic and fashionable warm jacket. I like it.

March 11, 2026
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Reply from Moose Knuckles Canada

Hi Ali,

We're happy to hear that you like our warm jacket's classic and fashionable style. Thank you for your positive feedback, it means a lot to us.

Rated 5 out of 5 stars

Quick delivery

Quick delivery
Excellent quality.
Great style.

April 27, 2026
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Reply from Moose Knuckles Canada

Hi Andrew,

We're happy to hear that you received your order quickly and are pleased with its quality and style. Thank you for your positive feedback!

Rated 5 out of 5 stars

It's good

It's good. :)

April 27, 2026
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Reply from Moose Knuckles Canada

Hello Shaun,

We appreciate the feedback. Thank you!

Rated 5 out of 5 stars

Classy

Classy, classic designs. Well tailored and sturdy finishing. Luxury without the high-end luxury prices. I'm pleased with all my purchases.

April 25, 2026
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Reply from Moose Knuckles Canada

Hello Chima,

We're happy to hear that you appreciate our designs and the quality of our items. It's great to know our items have met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

My son loves his coat

My son loves his coat, I wish they came in toddlers size because his brother would have one too.

February 24, 2026
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Reply from Moose Knuckles Canada

Hello Loretta,

We're happy to hear that your son loves his coat! We appreciate your feedback and will consider expanding our size selection in the future as well.

Thank you

Rated 5 out of 5 stars
Moose Knuckles Canada logo

Reply from Moose Knuckles Canada

Hi Erick,

We are so happy to hear that you appreciate the quality of our product. Thank you for your positive feedback.

Rated 5 out of 5 stars

Amazing quality

Amazing quality, worth the price tbh.

March 12, 2026
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Reply from Moose Knuckles Canada

Hi Najeed,

We're happy to hear that you find our product's quality amazing and worth the price. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Excellent product

Excellent product. Looks great on (and I'm a senior) and is definitely a recognized brand. And the recognition is about the quality; the comments I have received tend to be about the workmanship.

December 31, 2025
Moose Knuckles Canada logo

Reply from Moose Knuckles Canada

Hello Peter,

Thank you for sharing your experience!

We’re delighted to hear our products quality workmanship have been recognized. Your satisfaction means a lot to our team.

Rated 5 out of 5 stars

Absolutely love my jacket

Absolutely love my jacket! So warm, pockets and so soft and it looks fantastic!

February 2, 2026
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Reply from Moose Knuckles Canada

Hi Heather,

Thank you for taking the time to leave a review!

Your kind words mean a lot to us, and we’re happy to know our items are keeping you warm in our cold winters!

Rated 5 out of 5 stars

Great jacket

Great jacket, high quality materials. Worth the high price tag. Overall great experience.

February 11, 2026
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Reply from Moose Knuckles Canada

Hi Patrick,

Hearing that you’re happy with the quality means a lot to us. We’re grateful for your support and trust in our products.

Rated 5 out of 5 stars

Best jacket I've ever had

Best jacket I've ever had. Worth every penny. Looks better and is warmer than the overrated Canada Goose.

April 24, 2026
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Reply from Moose Knuckles Canada

Hello,

We’re thrilled that you’re satisfied with how warm our products are. Thank you for choosing us and for sharing your experience.

Rated 5 out of 5 stars

Very nice quality jacket

Very nice quality jacket. Easily the best i’ve ever owned. Would highly recommend getting yourself one, and if you get lucky with a discount, you’d be getting a bargain!

March 3, 2026
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Reply from Moose Knuckles Canada

Hi Piotr,

We’re really happy to hear the product quality met your expectations. Feedback like yours motivates our team to keep raising the bar.

Rated 4 out of 5 stars

The staff at the yorkville store were…

The staff at the yorkville store were amazing.The garment came in, you could tell.It's high quality except the zippers on your garments are not necessarily the best

March 10, 2026
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Reply from Moose Knuckles Canada

Hello,

We’re delighted to hear that you had such a positive experience with our team and that the overall quality of the garment stood out to you. Your kind words will be shared with the store staff.

We also appreciate your honest feedback regarding the zippers. Product details matter to us, and comments like yours are valuable as we continue working to improve every component of our garments.

Rated 5 out of 5 stars

Beautiful jacket

Beautiful jacket , i loved it and wore all week in Norway . Thanks

April 4, 2026
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Reply from Moose Knuckles Canada

Hi Sirijana,

It's wonderful to hear you loved the jacket and that it kept you comfortable throughout your time in Norway. It’s always great to know our pieces perform well in real-world conditions.

Rated 5 out of 5 stars

Aura

Aura…………….

February 19, 2026
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Reply from Moose Knuckles Canada

Hello Tony.

“Aura”, we’ll take it! Thanks so much for the 5-star review, we really appreciate your support.

Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience with Moose Knuckles. I ordered a jacket, but the size was not right, so I requested a refund on March 4th. Since then, I have made multiple phone calls and sent several follow-up emails, yet I still have not received any response or update on my refund.

For a brand of this reputation, I expected much better customer service and a smoother return process. The lack of communication and the extremely slow response time have been frustrating and disappointing. I trusted this company because of its strong name, but unfortunately this experience has left me very dissatisfied.

March 4, 2026
Unprompted review
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Reply from Moose Knuckles Canada

Hi Kanika,

We regret to hear about the trouble with your refund request. We appreciate you bringing this to our attention. We'll look into the delayed response and work to improve our return process. Thanks for your feedback.

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