MoPla Solutions GmbH Reviews 

I was automatically charged 63 EUR for a September Deutschlandticket that I did not intend to renew or use, as I am currently not even in Germany. I have been trying to reach MoPla customer support through all available channels for several days, but my messages are completely ignored.

I demand an immediate refund of my 63 EUR for this unused ticket (Ticket-ID: 1172153278). Please respond to my support requests!

I sent an urgent email to mo.pla customer support over a week ago regarding my Deutschland-Ticket subscription. Unfortunately, I suffered a medical accident and was hoping they could take my exceptional situation into consideration regarding my subscription status.Despite the time that has passed, I have received absolutely no response or acknowledgment from their team. I am very disappointed with the lack of customer service during a difficult personal time.Please review my case as soon as possible. My registered account email is: sofiaraquel6173gmail.com and my Booking/Ticket ID is 1772166366

Never use this scammy company! They cancelled my ticket I booked and seconds after canceled a ticket with then since due bad UX and dark pattern felt in the trap and are expecting me to pay 73 euros, even though the ticket never worked, was never used, and could never be used. Now they are trying to collect the debt through a third party to take my money. Their product never worked, was never activated, and was never used.

I am taking legal action against this horrible company. Never use this service, beware of them, and if you do, they never reply to your emails—they are just being bullies.

Please, if you run into this issue, file a complaint with Schlichtungsstelle Reise & Verkehr e.V. a Hopefully, they will get penalized accordingly.

All I wanted to do was buy a Deutshland ticket for October in advance. There was no way to select a future month, so I thought I could buy it and then cancel it with a resubscription set up for October. I didn't understand the app and got charged for August, which I didn't contest. Now I'm being charged for September after sending two emails saying I needed help and won't be in Germany until October. This app is so incredibly confusing and it feels intentional.

I purchased a Deutschlandticket via MoPla on July 15, 2026, for a two-week vacation in Germany. Upon returning to Turkey, I cancelled my subscription in the app on July 28, 2026 (Ticket ID: 95I0U8Y5).
​Despite cancelling in July and having returned to Turkey, MoPla automatically generated an invoice for August 2026 (€63.00). I have sent multiple emails to customer support (info@mopla.solutions) and Vetter GmbH requesting a cancellation of this charge, but I have received no human response—only continuous automated payment failure notices.
​Charging customers for a month after subscription cancellation when they are no longer in the country is completely unfair. I urge MoPla and Vetter GmbH to immediately cancel the €63.00 charge for August 2026 and confirm that no further collection attempts will be made.

I just purchased one month ticket for my kids but the MoPla app didn’t let me cancel it and I had to pay for 2 months without using it, I don’t recommend it because it forces you to keep your subscription active.

Very disappointing and misleading customer experience

I cannot recommend MoPla.

I purchased a Deutschlandticket because my friend was visiting Germany only for a short period (21–28 July). I wanted the subscription only for those days, not for the following month.

During the purchase process, I did not notice any clear warning that buying the ticket after the 10th of the month would automatically commit me to paying for the following month as well. I only discovered this immediately after completing the purchase.

Within just a few minutes, I contacted customer support and explained the situation. The ticket had not even been used yet.

I did not ask them to ignore their policy. I simply asked for a goodwill exception because the ticket was only intended for one short visit.

Instead of reviewing my case individually, I received template responses explaining the cancellation deadline without addressing my actual request.

Advertising a service as "simple", "fair", "flexible" and "pay only when you need it" creates certain expectations. My experience was the exact opposite.

Good customer service means listening to customers, especially when they contact you immediately after making an honest mistake.

Unfortunately, I cannot recommend MoPla and I will choose another Deutschlandticket provider in the future.

UPDATE – AND THIS EXPERIENCE GOT EVEN WORSE

After I posted this review, MoPla challenged its authenticity on Trustpilot.

I therefore had to spend even more of my time proving that my experience was real. I submitted payment receipts, my cancellation request, MoPla’s own emails and correspondence, and evidence of the additional €63 payment.

Trustpilot reviewed my documentation and marked this review as VERIFIED.

What I find particularly disappointing is the way criticism was handled. Instead of focusing on the underlying customer complaint, finding a solution and considering how the customer experience could be improved, the authenticity of my documented review was challenged.

And the story did not end there.

MoPla had already told me in writing on 24 July that my cancellation was registered and that “Eine erneute Kündigung ist nicht notwendig” — no further cancellation was necessary.

Yet in August, the app still displayed “automatic renewal” and told me that cancelling would only take effect on 30 September 2026. The cancellation process also asked me to confirm acceptance of the Terms and Conditions again.

I refused to do that.

Instead, I contacted MoPla again in writing, quoted their own previous cancellation confirmation and formally objected to any September renewal or additional €63 charge.

Only after this further intervention did I receive written confirmation that my subscription is cancelled effective 1 September 2026.

My advice to other customers: read every subscription condition extremely carefully, keep screenshots and emails, check the status of your subscription even after receiving a cancellation confirmation, and do not blindly accept new Terms and Conditions just because an app asks you to do so. Read and understand exactly what you are agreeing to first.

I originally left a one-star review because of my customer experience. Having then been required to prove that this fully documented experience was genuine has only reinforced my opinion.

Unfortunately, one star is the minimum Trustpilot allows. Based on my personal experience, even that feels generous.

I cannot recommend MoPla.

I FEEL SCAMMED!

I downloaded App on 30th June
Subscribed for July and paid €63
-Instead they issued a June ticket and subsequently invalidated it even after payment.

Shockingly they started trying to get paid Again!! By getting payment from my card but couldn’t.

I wrote Several times asking them to cancel but they did not cancel and kept generating payment attempts from my card. They say I should have cancelled by June 10th.

Now they say aI have to pay ANOTHER €63 or they take it to court and charge me the the legal fees and stuff like that.

I have since left the country so I have no use for the ticket.

So I’m wondering

1. Why must I pay €126 for NOTHING. NO TICKET.

2. How do I cancel on June 10th when I had not subscribed until June 30th. I didn’t even have the App or information about them by then?

3. Why did they ignore my emails until it was 10days after I started to send queries.

4. And my biggest question why is this allowed to go on with no control from the authorities.

5. Is there no consumer protection against such companies which get paid for issuing NO SERVICES AT ALL?

This app is fantastic if you read up on the rules and know what you are doing. I ordered a DE ticket for 1 month only. I simply bought it BEFORE 10 July and cancelled the subscription immediately. It took me seconds and now I have a valid DE ticket in my wallet ready for use with no further obligations. Thank you mopla!

Best Platform

If I could give zero stars I would. I have sent multiple emails for weeks with no response regarding my ticket that was cancelled and they are attempting to charge my card multiple times daily.

Update as of June 29. Multiple emails have been sent with no response other than one saying you have to pay because you didn’t cancel by the 10th. I sent multiple emails in May to cancel that were met with zero response. Today got an email letting me know it was being forwarded to collections. I am not in Germany nor am I from there. This company has horrible service and I am being penalized because of it.

I bought a D-Ticket on May 12th to use during a 7-day trip. Once I returned home, I cancelled the subscription.

What I don’t understand is: if I only needed the ticket for 7 days, why am I being forced to pay for two months of subscription? Honestly, that’s ridiculous. Your app is advertised everywhere as “flexible”, yet suddenly you’ve introduced this “10th day policy”.

I’ve already sent two emails to customer support and haven’t received any reply. What about the 14-day withdrawal policy? Do you really believe it is fair — or even legal — to charge customers for two full months when the service was only used for 7 days?

If your policies changed on April 30th, customers should have been clearly informed and given time to adapt. New users should also be properly notified during the purchase process, not only through a blog post.

I’m still waiting for a reasonable solution. I’m happy to pay for one full month subscription, but not for two months when I only used the ticket for a single week.

If someone from customer service contacts me and helps resolve this issue, I’ll gladly update and change my review.

Very disappointed with this subscription system.
Today is only the 25th, yet I am being told that I can no longer pause/cancel for June because I did not do it before the 10th of May. Expecting customers to decide almost a month in advance whether they will need public transportation is completely unreasonable.
I wanted to pause my subscription for June and July, but the system does not allow it anymore and instead tries to force another €63 payment.
On top of that, the trains constantly have delays, cancellations, and technical problems. The service quality does not justify forcing customers into payments they do not want.
Customer support should resolve this issue instead of hiding behind unfair deadlines.

They remind you that your monthly subscription will be renewed a day before it happens and you can't even cancel it at that point. The money is gone whether you'll be using it or not. 63 euros gone like that. I'd call that stealing and scammy company policy.

Late price increase notification and no fair solution.

I was informed about the Deutschlandticket price increase (from €58 to €63) only on December 31st at around 4:00 AM, which made it impossible to cancel in time.

Despite contacting support immediately, no fair or customer-oriented solution was offered. Very disappointing customer service experience. I will not use this service again.
upda: they had contacted me several times with with fake screenshots or had provided desisive information to make me agreed with them It ls already stretching for almost 2 weeks pointlessly... pls avoid them guys if you want peace im gonna update you again

Their slogan is "Without subscription traps", well I fall for their subscription trap. I wanted to order Deutschland ticket for November, I just wanted to add new payment card and they discounted 58€ for October, on October 31st. I paid 58€ for Deutschland ticket which I can use for 13 hours. Instantly I tried to contact them on their contact form in 4 different ways, I wrote them an email directly, no response. If this is not a subscription trap then what is?