more2life  Reviews 

1,585
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making financial procedures completely stress-free, seamless, and remarkably easy to navigate. People deeply appreciate the prompt responses and thorough, polite guidance provided throughout their equity release and drawdown requests. Some reviewers were not happy with significant application delays and a frustrating lack of communication from certain teams. Consumers also reported encountering poor administrative processes, making it difficult to secure timely callbacks or clear answers. A few individuals felt let down by sluggish progression and unreturned phone calls during their complex cases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the exceptional support,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, noting that consumer queries and draw down requests... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Altaf provided exceptional support with a recent home purchase. There were several obstacles to resolve before the agreed completion date, and he took personal responsibility for keeping the funding... See more

Company replied

Rated 5 out of 5 stars

I dealt with Lucy who could not have been more helpful. She explained everything to me both politely and studiously and certainly assisted me with my request. I have nothing but good words to say abou... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with More2life. My mother passed away with an equity loan on her house, which was to be paid off within a year of her passing. Unfortunately, as well as living out of the country,... See more

Company replied

Rated 5 out of 5 stars

Yes when posting our acceptance docs, the day after Diane Perrin's reply they had received them and it would be processed in a few five days. This was such good news as our Royal Mail constantly lose... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The later life lender

more2life

Written by the company

Since launching in 2008, more2life have become known as an innovator in the lifetime mortgage market and is now one of the largest lifetime mortgage lenders in the UK.
We're commited to our customers!
Behind that success is an experienced, professional team of people dedicated to providing the widest choice of products and the best possible service to our customers.
Your peace of mind
We are fully regulated by the Financial Conduct Authority and only deal with fully qualified, independent advisers, who are specialists in this field. We are also a Board member of the Equity Release Council, an industry body set up to facilitate the safe growth of the equity release market through the development of standards and principles that ensure the fair treatment of customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,585)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressive Service

Our request for a further drawdown was completed with speed and efficiency. We are extremely impressed and would like to thank Tracy Curzon for enabling it to happen. Much appreciated.

March 25, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Have been with More2life for a couple…

Have been with More2life for a couple of years and have found them extremely helpful and the whole process very straightforward..
Have just made a further drawdown and Tracy Curzon was very helpful and efficient and it was completed very quickly.

March 25, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Helpful staff making good experience

Would have no qualms recommending this company for equity release. All staff have been helpful and Diane Perrin confirmed the day after postal signature returned when funds are to be released.

March 20, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

I took out a Life Mortgage with…

I took out a Life Mortgage with more2life a couple of years ago and have found it excellent.
I recently applied for a drawdown and got a reply within a few days. I have been kept informed throughout the process by Tracy Curzon who was very helpful.
I have also spoken to customer services a couple of times and both representatives were friendly, polite and professional so overall I would recommend this company highly.

March 19, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent service

Quick and easy questions answered knowledgeable and prompt service.
My queries handled excellently.

March 18, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Good experience

I have had a great experience with M2L, the staff help me through all the process easily
Tracy Curson specially

March 11, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

A pleasure to deal with

We opted for equity release around two and a half years ago. We have always been treated with respect, and never had a problem in dealing with them. In particular, Tracy Curzon has been very helpful in keeping us informed during our latest drawdown. Thank you

March 17, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Drawdown process professional approach

By keeping me fully informed as to the progress during my drawdown claim Tracy and her teams professional approach made the drawdown process a smooth and easy exercise.

March 16, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent communication at all stages…

Excellent communication at all stages of the application and everything completed for a further advance by email. Would certainly recommend M2L as a reliable and efficient company. Thank you.

March 16, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

A brilliantly efficient company that is…

A brilliantly efficient company that is a pleasure to deal with. Dianne Perrin was the lady that dealt with me and I cannot recommend her enough. Thank you.

January 14, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

From taking equity release 5 years ago…

From taking equity release 5 years ago to recently taking advantage of the draw down facility,I have found the company to be efficient and courteous in all respects and in particular Diane Perrin.

March 10, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with and Diane Perrin is to be commended for her excellent personal service.

March 13, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Asif Ehsan

Asif, returned our call and was able to resolve our query immediately.
You have a very efficient member of staff in Asif.

March 13, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 4 out of 5 stars

Porting of existing loan

After a number of abortive (for one reason or another) attempts to "port" our loan Emma Billington handled the case and brought the application to a successful result within 7 days of the latest valuation taking place. She handled the matter promptly providing updates throughout and restored our faith in communicating with More2Life. Thank you Emma and the Moving House Team.

March 11, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 4 stars.

Rated 4 out of 5 stars

More attention needed via email

We were able to call down funds via the online portal, but received no email to confirm request was received, after seven days had to call to check, once we had the phone call to confirm our details everything seems quicker with Docusign rather than post.

March 9, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 4 stars.

Rated 5 out of 5 stars

Positive Experience

My experience, so far, has been very positive with fast and courteous replies to my queries. My initial lifetime mortgage went through smoothly and my request for an additional draw down has been dealt with in under 14 days - this was all done on-line or via. email and Diane Perrin has been particularly quick in responding to my questions.

March 9, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

Diane Perrin was vèy helpful and…

Diane Perrin was vèy helpful and understood that I needed completion ASAP due the my age and health circumstances. She explained things to me. The only complaint which is not down to yourselves is the interest rate but that's due to circumstances beyond control. Thsnkyou

March 6, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 5 out of 5 stars

The new scheme for applying and signing…

The new scheme for applying and signing on line is brilliant. Saves all the tooing and froing by post.
The process was executed quickly and I was thoroughly and professionally informed, by email, of everything by Tracy Curzon in the Customer Completion Team Drawdowns.

March 6, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

Rated 4 out of 5 stars

Very professional service with any…

Very professional service with any queries extremely well dealt with by Tracey Curzon

March 6, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 4 stars.

Rated 5 out of 5 stars

Hi Just wanted to say a big thank you…

Hi Just wanted to say a big thank you to Tracy Curzon for her help in correspondence regarding our drawdown
We recently took out a lifetime mortgage with more2life with a drawdown option this has been an advantage going forward as you don't pay any interest on the funds set aside until you need it.
I am pleased with the service from all at m2l a big thank you.

March 5, 2026
Unprompted review
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Reply from more2life

Hi we’re happy you’ve had a great experience with us and thank you for taking the time to leave us 5 stars.

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