More Than Foil Reviews 

36
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality and fine detail of the artwork, highlighting that these beautifully crafted pieces make wonderful and personal keepsakes for families. People also appreciate the prompt shipping, safe packaging, and the incredibly supportive customer service team that easily guides buyers through every step of the ordering process. Consumers consistently mention how fast and smooth the overall transaction is, leaving them thoroughly delighted with their purchase. Some reviewers were not happy with occasional delivery problems, noting instances where packages were delayed, tracking information was invalid, or items arrived slightly damaged in the post.

What people talk about most

Quality

Customers consistently note positive experiences with quality, highlighting that the prints are exceptionally... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting speedy turnaround times, punctual... See more

Service

Consumers find service to be positive, highlighting quick shipping, easy processes, and great communication... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are very helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely adore the siblings print we had made. It’s really special to us while also looking very smart and decorative on our wall. Our older one loves comparing how her and her sister‘s hands and... See more

Rated 5 out of 5 stars

Beautiful pieces of art. Amazing quality the detail in the prints and high gloss shine of the foil is incredible (photos online dont do justice) So many compliments from visitors who have seen min... See more

Rated 5 out of 5 stars

The experience with More Than Foil was positive from start to finish. The order and delivery of the print kit was quick and simple. The instructions on how to complete the print were straightforwar... See more

Rated 5 out of 5 stars

Purchased as a wedding gift and really pleased with item. Bought through Etsy and had a few questions to ask. They responded quickly and were so helpful and once l placed order sent me a proof to chec... See more


Company details

  1. Gift Shop
  2. also in
  3. Wedding Service

Written by the company

Hand-made personalised foil prints ✨ Small business based in Surrey 🇬🇧


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(36)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

We absolutely love our print

We absolutely love our print. We sadly lost our dog very suddenly in August, and while looking for a special keepsake online, we came across this company through social media.

It's been a really difficult time for us, but when the print arrived today, it was even better than I could have hoped for. From the ordering process to the customer service, everything was amazing. What meant so much was the genuine kindness shown by the team. Taking the time to express their condolences while responding to emails may seem like a small gesture, but it made a huge difference during such a heartbreaking time.

The quality of the print is outstanding, and it's a beautiful tribute to our beloved dog. I wouldn't hesitate to recommend this company and will definitely use them again in the future. Thank you for creating something so special for us. ❤️

October 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful artwork

Beautiful artwork, speedy delivery and very helpful customer service. I am going to buy as a gift for my friend who is currently pregnant too. Fantastic quality print.

October 16, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces of art.

Beautiful pieces of art.
Amazing quality the detail in the prints and high gloss shine of the foil is incredible (photos online dont do justice)
So many compliments from visitors who have seen mine
Excellent customer service and the pints were posted swiftly and packed amazingly protected

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Do this quick before they grow up!

A wonderful way to record your babies hand and foot prints and capture these precious moments before they grow up. We now have this wonderful piece of art work on our wall which we shall treasure for the rest of our lives. You will only get one opportunity to do this as they grow up so fast!

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed- I submitted my…

Really disappointed- I submitted my order on the 5th September and received confirmation it was on the way on the 7th. We’re now the 23rd September and I haven’t received anything and was given invalid tracking information. I’ve emailed and had no reply either. Would not recommend I’m afraid - I feel like I’ve been ripped off

September 5, 2026
Unprompted review
More Than Foil logo

Reply from More Than Foil

Hi Claire,

Thank you for taking the time to leave your review. We're very sorry to hear about your experience.

I've checked our system and can see that you emailed us on Friday 18th September, and we replied on the 19th at 14:53. We didn't receive a reply after that, so could you please check your inbox, including your spam or junk folder, to see if our email has ended up there? If you could reply to that email, we'll be able to help you straight away.

Regarding the tracking, as mentioned on our website and during checkout, our inkless kits are sent via an untracked postal service, which is why the tracking doesn't update. The kit is sent in a small A5 envelope that fits directly through most letterboxes, so it can sometimes be overlooked with the regular post.

That said, it certainly should have arrived by now. If you're still unable to locate it, we'll happily send you a replacement kit immediately using a tracked service so you can complete your prints as soon as possible.

We look forward to hearing from you and getting this resolved quickly.

Kind regards, Tom from More Than Foil ✨

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Rated 5 out of 5 stars

Beautiful frame

Just received my package today and I cried happy tears. I simply loved it. Thank you for creating such a special memory for us. It’s beautiful ❤️

September 19, 2026
Unprompted review
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Reply from More Than Foil

Thank you for your feedback, Saloni. We're sorry to hear that you were disappointed with your experience.
I've looked into your order, and I can see that after you uploaded your prints, we weren't able to create your preview straight away because the photos didn't show all four corners of the paper. As explained on the upload page, we need all four corners visible so we can accurately scale the prints and keep them true to size. Without that, we risk producing an artwork at the wrong size.
We emailed you to request updated photos, and I can also see that when you contacted us on Friday 18th September, we replied the following day to help resolve the issue as quickly as possible.
The good news is that your preview has now been created and sent to your email for approval. Once you approve it, we'll proceed with crafting and shipping your artwork.
We're always happy to help if you have any questions, so please do get in touch if there's anything further we can assist with.
Tom from More Than Foil ✨

Rated 5 out of 5 stars

5/5 Stars — An incredible experience for a new mother

I will highly recommend it to everyone as not only the prints are beautiful and amazing,Quality of the product is very nice but the staff they provide a brilliant service to their customers.I want to thank ‘Syed’ from More than foil for being patient with solving my problem with the order and providing a fast service(replying to all the emails on time and sending the actual product before the due date).Thank you so much for making a newly mothers experience a worthwhile.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Prints and Designs, so happy!!

Tom and the whole team at More Than Foil have been simply amazing! I ordered a foil print with our wedding song on for our 25th silver wedding anniversary, they were very quick to send me a proof to check it over, and then the final print arrived well before the expected delivery date. I have since made another purchase, this was a last minute decision for my parents and I needed this one urgently. The team were able to accommodate my request for next day delivery and fulfilled this deadline the very next day, and it arrived in prestine condition and right on time. Both items mean the whole world, they’re perfect and are loved so very much!! I’ll be ordering my third item soon too! I highly recommend More Than Foil, lovely customer service, beautiful designs so without a doubt absolutely 5 stars 🌟 🌟 🌟 🌟 🌟 Thank you Tom and team!! ❤️x

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product and team

The team at More Than Foil were amazing. They were very quick to send me out a proof and the product arrived before their expected delivery date and was really great quality. My wife absolutely loved it.

September 8, 2026
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Rated 5 out of 5 stars

Brilliant and memorable product

Brilliant and memorable product. We wanted to capture our baby's hand and footprint without leaving a mess. This was the perfect solution and the way it was presented with the gold foil and wooden frame made this a real quality product. I would recommend this to anyone

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful product of our new baby’s…

Beautiful product of our new baby’s footprints. Very easy to use and capture the footprint using the magic wipe. Very quick processing and delivery after that. Original print was slightly damaged in the post, excellent service and a replacement was sent out very quickly. Highly recommend ☺️

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

An amazing team and qualitative products

The More than Foil team have been super reactive, flexible and supportive all along the define and production process. A super personalized customer service and super qualitative products. Delivery on Time and very well packed. I recommend 100%

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much! We absolutely love it 🥹 was so nervous with what the outcome would be as it was a challenge getting the prints! But its flawless! Thank you again 🥹💗

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Excellent product. Very elegant looking, a lovely memory to frame. Very quick delivery also. The original print sent me in the post was slightly damaged, I sent an email with pictures and the print was produced again and sent out as a replacement the same week. Excellent service all around.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very personal and little bit different wedding gift

Purchased as a wedding gift and really pleased with item. Bought through Etsy and had a few questions to ask. They responded quickly and were so helpful and once l placed order sent me a proof to check l was happy to go ahead and then kept me well informed on postage progress. Arrived so well packed, very protected and arrived quickly. Frame and print are perfect, very good quality and so well done. I think it makes a perfect gift, very personal and a little bit different. I would definately recommend. Customer service was excellent, so helpful and really delighted with purchase. Thank you More Than Foil!

August 10, 2026
Unprompted review
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Rated 2 out of 5 stars

Not what I ordered.

My dog recently passed away so I thought it would be nice to get his paw and nose prints done with the dates and a little quote. I did ask them to use a specific paw print but when the proof came through, it had been altered so I had to request it be done again.

However, when I’ve received the print, the quote is completely missing. I have checked my order and it was definitely on the order confirmation. I have emailed about them to question this but unfortunately I have had no response as of yet.

It’s unfortunate that I have had a negative experience as the actual print is nice, it’s just not what I ordered.

Edit - In response to the comment from Tom, I have since received an email back so you must have received my original email, I have had an amended proof through with the quote I asked for but it’s still incorrect as half the quote is missing :(

July 31, 2026
Unprompted review
More Than Foil logo

Reply from More Than Foil

Hi there,
​
Firstly, we're so sorry to hear about the loss of your dog. We know how meaningful these keepsakes are, and we're very sorry to hear that your experience wasn't what you expected.
​
We've checked our system, but unfortunately we haven't been able to find an email from you regarding this issue, and Trustpilot doesn't provide us with enough information to identify your order.
​
Could you please contact us again using the contact form on our website and mention that you're getting in touch following your Trustpilot review? If you could also include your order number or the email address used to place the order, we'll be happy to investigate everything for you.
​
If we've made a mistake, we'll of course do everything we can to put it right.
​
We look forward to hearing from you.
​
Tom from More Than Foil ✨

Edit - I believe we've found your order. We've now completed the amendment and will be reshipping your approved preview tomorrow. If you need anything else, don't hesitate to get in touch.

Rated 5 out of 5 stars

The perfect souvenir

We absolutely adore the siblings print we had made. It’s really special to us while also looking very smart and decorative on our wall. Our older one loves comparing how her and her sister‘s hands and feet have grown since we took their prints. The customer service is stellar, too. The More Than Foil team was incredibly helpful, giving advice and providing another kit when it proved more difficult that expected to take a wriggly newborn‘s hand print. Delivery of the print kit, turnaround of the draft design and arrival of the final result were so quick as well! We couldn’t be happier with the result and have already gifted our friends a kit for the birth of their second child. Highly recommend!!

May 15, 2026
Unprompted review

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