MorningSave Reviews 2,253

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently noted as quick and efficient, with issues often resolved immediately. However, some people were dissatisfied with the products, mentioning that items did not perform as advertised, arrived damaged, or stopped working shortly after purchase. A few customers also experienced issues with their orders, such as receiving incorrect items or not receiving merchandise in a timely manner, and some reported poor communication from the company regarding these issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Users describe ambiguous interactions with product. Many customers report receiving defective, damaged, or... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick communication,... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight prompt and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Caitlin for your exceptional service. I had issues with an item get installed on my phone. I thought of troubleshoot the issue by watching YouTube videos and nothing helped to resolve. Fin... See more

Company replied

Rated 5 out of 5 stars

I am not usually an impulse buyer, but the Blendjet2 shown on MorningSave for $12 each & 25% larger capacity, seemed too good to pass up. So I bought 3, intending on using some or all as Xmas gifts. S... See more

Company replied

Rated 5 out of 5 stars

As a MorningSave customer, I've rarely had a problem. But when I did, their staff, mainly Jessica, took care of it for me without any issue. I recommend shopping at MorningSave, great bargains and h... See more

Company replied

Rated 5 out of 5 stars

I had a general question regarding the MorningSave site. Response time estimate was, I THINK, within 1 business day. Jessica got back to me with an answer within 2 hours!!! Easy Peasy - - THANK YOU JE... See more

Company replied


Company details

  1. Discount Store

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Eye-Vac EV trashcan product

Eye-Vac EV trashcan product. We had issues with the purchase, and the quick response and action was definitely more than what we expected. Thomas Mercatalyst was professional, and courteous. The company should be proud of the way he took care of our issue. A great company to work with!
Keep the great work up!!
The Roy's

December 16, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks so much, Amy!

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Rated 5 out of 5 stars

Great company

I had a problem with my order and morningsave made it right without any hassle.

December 27, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, CLB!

Rated 5 out of 5 stars

Fast & Respectful

The person I spoke with responded to my email within a day & was very professional & nice about the situation that occurred. He fixed the problem exactly how I wanted it to be fixed!

December 22, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks for the review, Kirsten!

Rated 2 out of 5 stars

Ordered a throw with my 10 dollar…

Ordered a throw with my 10 dollar credit, was send to another address, then they reordered it but said out of stock, so haven't heard from them so I guess I'm screwed out of that. Most times I'm very pleased at what I've ordered.

December 3, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Barbara,

If you haven't heard back from us yet, please be patient. This is the busiest time of year and some delays are common.

I've sent you a request for more information so I can look into this for you.
---

ETA - Thank you for getting back to me.

I checked and did not find any recent communication from you after 12/16, when you acknowledged seeing our reply.

I see what you mean, though - you placed your order using a coupon code, good for $10 off, but then the order needed to be replaced, and the replacement order could not be fulfilled.

So I've added a coupon to your account, good for $10 off.

Check your email for a message from support@morningsave.com for the code.

I hope this helps!

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Rated 5 out of 5 stars

Great service…

Jessica was very helpful in resolving an issue I was having.. I would recommend morning save for great products at great prices and we will continue to use the site

December 19, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks so much, Dale!

Rated 1 out of 5 stars

Ordered 11/28 not received 1/7/26 yet

Ordered 11/28. Stuck still in Kansas City it is now 12/21. This will not make it for Xmas maybe never emails to DHL and to MorningSave no response now I have no recourse but to deal with this through my credit card. Do not purchase from this company they are not reputable nor customer friendly. All of their TV sales gives them a trustworthy presence it is just another front to take money from consumers. Buyer beware, find what you are looking for somewhere else

It is now 12/24/25, and I have no package; all that Morning Save sent me was a copy of FAQ and the tracking, insinuating that I wouldn't have read any of that. Pkg was not moving from Kansas City at all now it seems to be stuck in Colorado for the last few days. Hawaii is a state and USPS has the same delivery guidelines for us because we are a state. Morning Save is treating us like we are a foreign country and that is how they shipped to me. Again, buyer beware. I have blocked the payment and disputed this purchase with my credit card company. Do not buy anything from this company they have absolutely zero customer service

It is now 1/7/26 items not received shipping says headed to next destination with an old expected delivery date of 12/23/25. The answer below of longer to Hawaii is because that way they don’t have to provide customer service. Their free shipping originally said 7-10 days they did not tell the truth. This company uses usps ground advantage so it trucks all over the continental U.S. and eventually goes to San Francisco where all packages headed to Hawaii have to fill up a container that then will go by boat. Why would a company choose that for the customer when they see the zip code. Subtract the amount the free costs you and send Hawaii and Alaska priority mail and charge that we would be happy to pay for that and get our packages in 3-4 days. Your shipping model does not work and your disclaimer is just NOT customer servicer. do not buy from this company no matter what unless you dont mind that they take your money and like me you dont get your purchase

December 19, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Cindy,

I'd like to look into this for you, so I sent a request for more information.

Thank you.
---

ETA - I just replied to your case. As noted on our FAQ page, shipping times to HI can have significant delays. https://morningsave.com/faq#a0A5A0000183xdXUAQ

Rated 5 out of 5 stars

I needed to return a defective device

I needed to return a defective device. I sent an email to Morning Star to get return info. Within a day I received email from Sean informing me that he had received my email and was getting a new replacement device to be shipped out to
EXCELLENT CUSTOMER SERVICE AND GREAT RESPONSE TIME. VERY MUCH APPRECIATED

December 19, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Bob!

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Rated 5 out of 5 stars

Jessica at Morning Save gave me…

Jessica at Morning Save gave me excellent customer service.. She issued a credit for an item that was supposed to be delivered by Fed Ex, but got lost. I get a lot of wonderful merchandise at a great savings thru Morning Save Save. Thank you Jessica…

December 19, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks for the review, Penny!

Rated 3 out of 5 stars

Needs review options

The prices are good and I have purchased from them before but I just bought a massager that came defective and they don’t offer a way to review a product and warn others.

December 20, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello,

Have you contacted our customer support team for assistance? If not, please head to https://morningsave.com/support so we can help.

Rated 5 out of 5 stars

Needed a return of a DOA

Ordered 4 Sonos speakers. One came and was DOA. Emailed then for a defective return. They took care of the problem and sent a replacement out fast. Thanks.

December 10, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks for the review, Bobb!

Rated 1 out of 5 stars

They literally do not accept returns If an item is defective.

Yes the prices are very attractive. But buyer beware. If you are unsatisfied or the item does not function as described you will not be able to return it for a refund. And they also charge for shipping fees to return. I have learned my lesson and will not order anything from them again. View your deal as a great way to save and they are excellent at customer service because the products are coming straight from the manufacturer.

October 1, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Pamela,

We do not charge fees to return products. However, we will not issue a return label for non-defective items.

I'm happy to look into your case, so I sent a request for more information.

Thank you.

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Rated 5 out of 5 stars

cuddles to Caitlin I was having issues…

cuddles to Caitlin I was having issues with an order I had send several emails with no luck, but the minutes Caitlin got involved the issues with the order was resolved the same day. I greatly appreciated you Caitlin.

December 17, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, friend!

Rated 5 out of 5 stars

I had an issue with an order and…

I had an issue with an order and reached out to explain the issue. Jackie was the person who reached back out and was extremely efficient and resolved the issue.
I am made whole!

December 15, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Renee! <3

Rated 5 out of 5 stars

Great customer service!

Caitlin helped me with a defective item I received. She resolved the issue very quickly! Great customer service!

December 16, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thanks, Nancy!

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Rated 2 out of 5 stars

Never received my order

I purchased three different items. 2 of the 3 were delivered with no problems. The third item (most expensive) was delivered to the wrong address. Fed Ex took a picture of the delivery location. It was clearly not at my home. FedEx is no help as I can't get past the automated system to speak with anyone. I have emailed Morningsave three times with no response. They do not have a phone number. It appears that others had good experiences with Morningsave. I was not that lucky.

December 5, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Hello Linnae,

I've sent a request for more information so I can look into this for you.

Thank you.
---

ETA - I just came across your message in our support queue and responded.

Thanks!

Rated 5 out of 5 stars

Thank you Caitlin for your exceptional…

Thank you Caitlin for your exceptional service. I had issues with an item get installed on my phone. I thought of troubleshoot the issue by watching YouTube videos and nothing helped to resolve. Finally I had to request for help in returning the item. Gracefully Caitlin helped me beyond the words to explain, and refunded. Appreciate the customer service. Keep up the good work.
Best regards
Lissy

December 4, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you so much for the review, Lissy!

Rated 5 out of 5 stars

My issue was handled in a timely and…

My issue was handled in a timely and efficient manner. I was provided with all the information that I needed to process my return. I felt that the customer service was exceptional and really seemed to value the customer experience.

December 9, 2025
Unprompted review
MorningSave logo

Reply from MorningSave

Thank you, Frances!

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