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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and patience, highlighting their helpful and caring approach. Many people appreciate the excellent service received, noting the ease and enjoyment of their home-buying journey, often influenced by the staff's dedication. The quality of the homes and their locations are also frequently mentioned as positive aspects. However, some customers were dissatisfied with the aftercare service and communication, reporting issues with repairs and responsiveness. A few people also mentioned concerns about the quality of the build and finishes in their homes, describing problems such as faulty flooring, poor paintwork, and drainage issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the attentiveness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Location

People report positive experiences with location. Many customers expressed satisfaction with the chosen... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of build, finishes, and... See more

Based on these reviews

Rated 5 out of 5 stars

My partner and I are looking to buy our first home together. We visited both Morris homes and the Shelbourne estate, Hursbury Grange. We spoke to Rob at the Shelbourne estate and genuinely had a real... See more

Rated 5 out of 5 stars

We recently went to view houses at St Michael’s Park, Upton, Northampton. Ann made the whole process informative, positive and enjoyable making us really excited to start the process of buying one o... See more

Rated 5 out of 5 stars

We are First time home buyers with a lot of questions about the entire process of buying from Morris homes. We met Victoria who had so much patience and care towards our enquiries. She answered all... See more

Rated 5 out of 5 stars

We’ve just reserved our new home at Hunsbury Grange in Northampton. Jess and Lynne, the sales advisors, are both lovely! They are always smiling, knowledgeable about the development and surrounding ar... See more


Company details

  1. Construction & Manufacturing

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We've just bought a new home

We've just bought a new home with Morris and the service we have had from Julie at Greenmount Manor has been first class. Nothing was too much trouble, everything was explained really clearly, the whole experience has been great.

August 9, 2025
Unprompted review
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Rated 5 out of 5 stars

A personal way of doing business

I have been very impressed with Megan and her team at Alconbury Weald. They have provided first class service, always with a smile and genuine care. Morris in general have proven themselves to be a fantastic company who recognise the person, not just the business deal. I have had difficulties with my buyer pulling out last minute. Many other businesses would have treated this as a business transaction gone wrong and moved on. Not Morris. They have been supportive throughout and made a difficult situation easier. I may not get my Morris home that I dreamt of, through no fault of Morris, but I would highly recommend their service. They should be commended on their personal way of doing business- a rare quality to be found these days.
Thank you Morris. I've still got my fingers crossed things work out so I can complete this little dream with your company.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing from the start

Amazing from the start. Chris has been amazing down to earth, approachable and made our dreams come true. He has gone over and above for us and always at the end of the phone. Made the experience of moving home so much easier with the part exchange, and made it happen. Can’t wait until we move in! 100% recommend.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

We have recently reserved a plot at Arkall Farm. To which we have been support by Chris throughout the process. Chris has been extremely accommodating, meeting our requirements in a professional and personable manner, making the process more enjoyable, to which would usually be a stressful time. As we continue through our purchase, Chris has maintained a high level of contact with ourselves and supporting when required, aiding with progressing the process forward. Thus far we are extremely happy with Morris Homes and Chris services in particular - thank you Chris.

August 3, 2025
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Rated 5 out of 5 stars

Brilliant Company!

Brilliant Company!
From start to finish, the service has been exceptional.
Special thanks to Ann, Will, Matt, and Lee — your support, approachability, and helpfulness have been outstanding.

I’m extremely pleased with the whole experience and would not hesitate to recommend this company to others.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Ann at Morris Homes Northampton

We recently visited a Morris Homes development and had the pleasure of being assisted by Ann. From the moment we arrived, she was warm, welcoming, and incredibly attentive. She really took the time to listen to our queries and made every effort to answer all of our questions—nothing was too much trouble.

What truly set Ann apart was her patience and thoroughness. At no point did we feel rushed; she spent a great deal of time with us, explaining everything in clear detail and ensuring all of our queries were fully addressed. Her knowledge, professionalism, and attention to detail were outstanding.

Thanks to Ann’s approachable and supportive manner, our experience was not only informative but also genuinely enjoyable.

A big thank you to Ann for her excellent service.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Morris Broadacre

Morris Broadacre, sales advisor Lizette couldn’t do enough and made the process of buying a home enjoyable and supported us wherever she could. Went above and beyond to ensure I was happy with each step of the move.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

From start to finish, great attention was paid to my needs and requirements. Anne was great, she was very attentive and helpful at all times using her knowledge to guide me in the right direction. 10/10

August 4, 2025
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Rated 5 out of 5 stars

Customer service how it should be!

We have nothing but praise for Morris Homes. Their care and consideration in customer service truly set them apart from many other developers, and for us, that made all the difference. Buying a home is one of the biggest decisions you can make, and feeling genuinely valued in that process is priceless.

Unlike other developers who treated us like just another walk-in, our experience with Morris Homes at Deerwood Fold was refreshingly personal. From the moment we met Trish R., we felt welcomed. Her warmth and genuine interest made it easy to sit down and openly discuss our situation and what we were looking for in a home.

Trish was incredibly patient with our endless questions and really took the time to understand what we needed and how Morris Homes could help us achieve it. Knowing we could drop in at any time and be met with a smile and real support was especially reassuring, particularly as first-time buyers.

The homes themselves are beautifully built with real living in mind, not just designed to squeeze in as much space as possible, as you often see with larger developers. You can feel the thought and care that has gone into both the design and build of these homes.

We’re proud to be moving forward with Morris Homes. It’s clear they’ve put the buyer first at every step, from design to customer service.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prince's Meadow Site

Visited the Prince's Meadow site and was provided with an excellent customer experience by Lizzette. Very informative and answered all our questions in significant detail.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Very helpful staff

We visited The Orchards to look at the show homes and a nearly-complete house. Rob did an excellent job showing us around and answered all of our questions. The houses look to be finished to a very high spec and the development looks great, but sadly there Isn’t one available in the near future that meets our needs.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

So far everything is excellent

We have just reserved our new house and chosen all the colours for kitchen, flooring, bathrooms etc. Julie could not have been more helpful and patient.
She talked us through all the plans so we know exactly what we are getting.
If the standard of the build is as good as the customer service we will be very happy buyers

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Irresponsible Developer. Doean't care about it's buyers. Kids are hurting

Hi Morris Home. When shall I expect my road to get surfaced in Houlton Rugby? It's been 3 years since I moved in, 7 months since you completed your build. You surfaced all the roads around our house except ours. Kids are getting hurt, moms with babies are tripping, cars are getting damaged, houses are loosing value.

Pathetic that your team doesn't respond to emails or calls. Don't trust the ratings here

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

New home search-great service

We have recently been looking for our next home and visited Morris Homes at Arkall Farm Tamworth. We were greeted by sales advisor Chris who was excellent in every aspect. From the start he was attentive, friendly, and professional following up on all our enquiries quickly and efficiently. Could not recommend more highly. Many thanks.

July 21, 2025
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Rated 5 out of 5 stars

Visited the Rivington Park development…

Visited the Rivington Park development in Bolton, Hannah was lovely, knowledgeable and straightforward. She gave us some valuable advice which was much appreciated and left us with lots to think about. Thank you Hannah

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality houses and very good…

Very good quality houses and very good customer service. The after sale customer care also very good, but they are not an emergency service, so they will repair any issue within 2-3 weeks. Their service cover the first 2 years of the house

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Moved in 2 weeks ago

Moved in 2 weeks ago, olwyn first showed us around, so professional and helpful, then lizette Debbie and Wendy, very reassuring at a stressful time got us to our move in day, so lovely and helpful, what a team, many thanks to those lovely ladies. After move in day we were introduced to toby , after care was fantastic, nothing too much trouble, any small snags have been dealt with, he kept us informed at all times, thank-you to toby and ken onsite, the workmen on site are polite, helpful and always keep the site clean, we love our new home and appreciate the help from all the staff at morris homes , gay & john

July 20, 2025
Unprompted review

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