Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service and very thorough.

Chris was recommended by my sister and brother who both used him as their mortgage broker.

I engaged with initial conversations several months ago where he layed out all the options I had including BTL mortgages. When I finally found a place, he swiftly found me a mortgage for me. After a couple weeks, mortgage rates lowered and he was quick to act and get me on the cheaper alternative saving me over £120 per month. He has stayed in close contact and offered support in other key aspects of purchasing a property.

January 23, 2024
Rated 5 out of 5 stars

Remortgage with Patrick smith

Dealt with Patrick. He was absolutely brilliant in assisting me with a remortgage. He helped me with all queries nothing was ever a problem. His knowledge and professionalism was second to none. I would 100% recommend mortgage experience!

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Aga has been excellent

Aga has been excellent. I would recommend using this company. We were in difficult circumstances and were given excellent advice on our mortgage and related insurances.
I know that we would not have been able to do this on our own.
Thank you for changing our lives

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Josh and his…

I would highly recommend Josh and his services when it comes to remortgaging. We had no clue on how to navigate out of a Help To Buy scheme after 5 years in our home. Josh started the lengthy process back in July and kept us informed of every step.
Customer service was second to none and he was on hand to answer any questions at any stage throughout the 6 month process.
Thanks Josh, see you again in 3 years time!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable and officiant

A Very reliable and officiant company, they put me with Carol Galvin who has been incredible from start to finish and made the who process of re mortgaging stress free. Would highly recommend

December 21, 2023
Rated 5 out of 5 stars

John Carey-Shields has been providing…

John Carey-Shields has been providing us with expert financial advice for many years now. He is very professional, friendly and efficient. John always finds the best solution for us and we always highly recommend him to all we know.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 no hassle… would recommend

10/10 from me, as a first time buyer I thought it was going to be a horrible process but I barely had to lift a finger. a couple of 20 minute phone calls with Gav and he had the mortgage offer the day after I found a property! Completed in just over a month so couldn’t be happier.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

We cannot thank Danielle enough

We cannot thank Danielle enough, from start to completion she has kept us up to date, always at the end of the phone and has gone above and beyond. We highly recommend Danielle and if needed in the future we will be back. Danielle you're the best!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Very professional I use mortgage experience quite a lot they are constantly trying to find the best deal that suits your needs

November 27, 2023
Rated 5 out of 5 stars

Exceeded Expectations

John Carey-Shields is the ultimate professional. This is the second time he has arranged a mortgage for me.
On both occasions he exceeded my expectations and worked tirelessly to find me the right mortgage fit for me.
I could not recommend him enough!

November 27, 2023
Rated 5 out of 5 stars

Great response

Kim has been brilliant, in such a short period of time and out of working hours Kim worked extremely hard to get our mortgage principle done and over to our estate agent.
as first time buyers she was very clear and easy to communicate with .
would highly recommend

November 10, 2023
Rated 4 out of 5 stars

Always excellent service from this company, recommended

Credit due to Lisa from the Mortgage Experience Ltd. Spent the past 4 months
sending information to prove affordability for remortgage. Lenders criteria was difficult to meet, however Lisa fought tirelessly to achieve end goal, finally got accepted! Would recommend The Mortgage Experience Ltd, as used
previously, always professional service with reasonably fees.

November 10, 2023

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